Manager Home Health

Rachel Leonard

*** *. **** *. ******, UT *****

cell: 435-***-****

********@****.***

Education______________________________________________________________

MASTER OF SCIENCE NURSING/ MASTER OF HEALTHCARE ADMINISTRATION

University of Phoenix, currently enrolled (BSN-MSN Bridge

completed)

DOCTORAL STUDIES Family Sciences (Group Dynamics) Brigham Young

University

BA Marycrest International University

ADN (RN) Yavapai College

Professional Experience__________________________________________________

DIRECTOR OF PATIENT CARE SERVICES JUNE 2008-MARCH

2009

Bristol Hospice, Utah, Salt Lake City, UT 84107

CHAP Certified

Accomplished Special Targeted Projects: Developing Clinical Admissions

Specialist position, Created Program for Social Work, Chaplain

Documentation, Enhanced Leadership skills of staff

. Management of Clinical Staff; MD's RNCM's, SW, CH, etc.

(35+employees)

. Responsible for all administrative and clinical operations QA,

QAPI, NHPCO QP program, internal audits improved 70%

. Increased Family Satisfaction Surveys to 100% and SNF satisfaction

with care and communication

. Participated in marketing efforts that increased census by 100 %

and rising

. Increased efficiency and productivity through restructuring teams

and developing new positions such as Clinical Admissions

Specialist/RN and specialized care services

. Improved compliance with new CoP's with specialized program of

training

. Enhanced management capability by increasing leadership skills and

decreased turnover by 75%

EXECUTIVE DIRECTOR/GENERAL MANAGER JUNE 2007 - JUNE

2008

Affinity Hospice of Life Salt Lake City, UT 84107

CHAP Certified

Accomplished Targeted Projects: Reduced LOS from 381 days to 150,

Improved Clinical Care and Documentation, Improved Leadership skills of

staff

. Coordinated with Home Health Division

. Restructured all aspects of clinical and operational operations

. Management of Clinical Staff, Budget, Marketing, Operations (20+

employees)

. Improved Clinical Care and Compliance

. Trained Medical Director

. Redesigned and implemented strict controls on daily staffing,

absenteeism, agency use

HOSPICE MANAGER JUNE 2006 - JUNE

2007

Intermountain Homecare (Home Heath and Hospice) Cedar City and

St. George, UT 84709

. Management of Clinical Staff, Marketing, Budget, Operations of 2

offices (35+ employees)

. Completed NHPCO's Manager's Development Program, Washington, D.C.

. Participated in several administrative interdepartmental forums

. Managed and educated Home Health Department as necessary

. Intake Coordination

. Educated community regarding hospice, giving news interviews

. Participated in Marketing activities

CLINICAL DIRECTOR January 2005 - JUNE 2006

Zion's Way Hospice & Home Health St George, UT 84709

Accomplished Targeted Projects: Obtained first patient enabling

Medicare Survey, Designed Paperwork, Developed Training Programs,

. Management of Clinical Staff (20+ employees)

. Participated in marketing activities and increased census from 1

to 50

. Developed Alternative Cares Program

. Community Education

RNCM, ACTING PCM, HOSPITAL LIAISON JANUARY 2000-

DECEMBER 2004

VistaCare Hospice Lehi, UT 84611

. Registered Nurse Case Manager

. Acting Patient Care Manager

. Assisted Education Specialist

. Hospital Liaison, a Marketing and PR position

. Census went from 50 to 200

(1992 -1993, Bachelors' Degree; 1993-1999, graduate studies in family

therapy)

ACUTE CARE EXPERIENCE

* 1990 to 1992:In Home Health and Nova Home Health;Supervisor in Home

Health and Hospice

* 1989 to 1990: Registries, all Phoenix area hospitals; Tele, NICU,

Med-Surg, ER, ICU, Newborn

* 1987 to1988: Maricopa County Hospital, Phoenix, AZ; Staff nurse, ED

* 1985 to 1986: Sunrise LTCF. Sun City, AZ; Unit Charge Nurse

* 1984 to 1985: Phoenix Baptist Hospital, Phoenix, AZ; Relief

Charge Nurse, NICU

* 1982 to 1984: St Joseph's Hospital, Phoenix, AZ; Staff Nurse, NICU;

Charge Nurse, Telemetry Unit

Certifications/Acknowledgment

. President and Founder of Psy Chi, Marycrest University 1992

. Dean's List & Honor's Recognition in Psychology, Marycrest

University 1993

. CHPN 2003

. Wellingtons Who's Who 2009

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