Manager Customer Service
Resume:
Tyrone Edmundson
Mobile Phone: 918-***-****
Secondary Phone:
E-mail: **.*********@*****.***
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OBJECTIVE
To obtain a rewarding and challenging career that I can grow and maintain a
rewarding career in.
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WORK EXPERIENCE
Regional Manager
June 2010 - present
CABLE-N-MORE TULSA,OK
I WAS RESPONSIBLE FOR ROUTING AND MAINTAINING A 20 MAN TEAM OF INSTALLERS.
HANDLED CUSTOMER SERVICE ISSUES AS WELL AS PAYROLL. ORDERING EQUIPMENT AND
MAINTAINING A TOP SITE. I WAS ALSO RUNNING JOBS AND QUALITY CONTROL.
Customer Support, Customer Communications,
Regional Manager
March 2010 - June 2010
White Communication Bloomfield, IA
Telecommunications Services
I am responsible for over 80 DIRECTV Installers and service tech i was also
responsible for payroll. as well as customer service issues and everyday
day to day operations
I am responsible for the day to day operations of running a Directv
contractor. We have 10 locations with over 100 techs that I am responsible
for. my duties are to coordinate with my local field supervisors and make
sure that installing upgrades and service are at the highest quality. I am
also responsible for the training and recruiting of new techs in other
areas that we are expanding in. My duties include everything from customer
service issues to routing to going out on the job to make sure it is done
right.
Microsoft Office Excel, Microsoft Office Word, Customer Relationship
Management, Customer Care, Management,
Regional Manager
April 2009 - March 2010
NSC Waterloo, IA
Telecommunications Services
maintaining and running several locations for the installation of Directv
I was responsible for the day to day operations of running a Directv
contractor. We had 4 locations with 60 techs that I was responsible for.
my duties were to coordinate with my local field supervisors and make sure
that installing upgrades and service are at the highest quality. I was also
responsible for the training and recruiting of new techs in other areas
that we were expanding in. My duties include everything from customer
service issues to routing to going out on the job to make sure it is done
right. I also did the payroll and other office duties
Customer Communications, Organization and Time Management, Microsoft Office
Excel, Microsoft Office XP,
Field supervisior
March 2008 - April 2009
RCC Cedar Rapids, IA
Telecommunications Services
responsible for a 25 man Directv jump team
We traveled around united states and installed serviced and upgraded
Directv systems. I was responsible for pay and routing as well as making
sure techs were on time and all installs were done to code.
CDL driver and equipment operator
February 2007 - May 2008
Mcnair Geothermal and well drilling Solon, IA
Construction - Industrial Facilities and Infrastructure
operate backhoe and drove a CDL truck
I was responsible for all maintenance as digging on commercial and
residential Geothermal. we would dig and splice in the systems. I was
responsible for reading work orders and contacting customers as well as
making sure systems worked while maintaining a good record while driving
CDL
CDL A with tanker endorsement,
Directional Driller and CDL A TANKER ENDORSEMENT DRIVER
May 2006 - May 2008
OPEC Colorado Springs, CO
Telecommunications Services
operated a variety of heavy equipment as well as maintaining them
I started out digging with backhoe's trench lines for gas and power and
worked my way up to the drill team where we would drill locate as well as
driving all types of CDL A trucks and equipment
CDL A tanker endorsement, Heavy equipment operator, locating of drill
heads, reading blue prints and cummunication with others,
District Manager
March 2004 - May 2006
Sprint Radio Shack Colorado Springs, CO
Telecommunications Services
ran 15 retail kiosk for SPRINT
I ran 15 Sprint kiosk with over 60 employees i ran southern colorado region
i was responsible for day to day operations as well as pay and maintaining
and setting goals. I was responsible for hiring recruiting. i had the top 3
stores in my dma and hit my goals
Military
May 1995 - June 2003
United States Marine Corps all over
Security and Surveillance
i did a lot of things
I learned teamwork as well as maintaining goals and objectives. I ran teams
in and around hot spots. will explain more if needed
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EDUCATION
Bachelor's Degree, Business and Managerial Economics,
3 1996 - 7 1999
Kaneohebay community college Kaneohe, HI
while in the marines I wentto community college to earn my business degree
High School or equivalent, Business Education,
5 1993 - 5 1995
Rochester High School Rochester, WA
general studies when interest and degrees in business
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CERTIFICATION
CDL Class A
5 2006
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SKILLS
CDL A with tanker Beginn
endorsement er
operate heavy equipment Beginn
er
locate and operate Beginn
directional drills er
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REFERENCES
Matt bence
President/Owner Ncs
*********@***.***
Professional
justin white
brother
Personal
JEFF SMITH
Regional Manager White Communication
Professional
antonio mendez
brother
Personal
Jason Granger
Regional Manager CABLE-N-MORE
********@*****.***
Professional
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