Project Manager Engineer
Resume:
Brian J. Smith
Cell: 425-***-****
ablg0j@r.postjobfree.com http://www.linkedin.com/in/brismi Issaquah WA 98027
Innovative IT Executive, expert in the design and delivery of cost-effective, high-performance technology solutions.
Architected the infrastructure supporting the world’s largest online travel agency with budget responsibilities of $45
million annually. Highly skilled in developing strategic plans for technology delivery, quality assurance, ITIL-based
support processes, relationship building, and data center management. Proven success at identifying and enforcing strict
budget controls supporting business growth. A trustworthy and dynamic leader capable of developing strong teams and
motivating organizations.
AREAS OF EXPERTISE
Technology Architecture & Integration High Transaction eCommerce/SaaS Systems
Budgeting & Strategic Planning IT Governance & SDLC Processes
Business Relationship Management Organization & Staff Development
Capacity Planning & Disaster Recovery Portfolio & Project Management
RELEVANT ACCOMPLISHMENTS
Architected infrastructure in support of Expedia’s revenue growth from $40 million to $2.9 billion.
Executive sponsor of high availability program: improved availability 65% recovering $25 million utilizing data center
automation, enterprise storage, database clustering, pre-production environment, ITIL processes, and cultural change
based on operations excellence.
Identified over $50+ million in gross revenue reclamation opportunities: implemented real-time customer experience
analytics tool used to identify and resolve transaction errors and improve checkout success rate by 350 basis points.
Cut operating expense $5.25 million: renegotiated hosting, DNS & content distribution contracts, implemented
virtualization, leveraged compression, and consolidated systems to reduce licensing fees.
Key driver of two successful data center migrations: improved stability and scalability, deployed new technologies and
reallocated $1.4 million of data center infrastructure.
PROFESSIONAL EXPERIENCE
DIGITING INC., Collaboration Services Company 2009 - 2010
Co-Founder
Develop NoteTake product vision, define implementation strategy and manage planning process.
Drive product UX design, development deliverables and project management best practices.
Marketplace competitive analysis and new technology evaluation and integration.
EVENUES INC, Online Public Marketplace for Venue Space 2010
Technology Advisor
Providing consultation, evaluation and architecture roadmap for online direct booking office and venue space
startup.
EXPEDIA INC., $2.9 billion online travel industry leader 1998 - 2009
Vice President, Information Technology, '06-‘09
Implementation and support of 145 Expedia.com, Hotels.com, Hotwire.com, Egencia.com, White Label Websites, and
23,000 ExpediaConnect™ merchant hotel properties.
$28 million expense budget; teams in Bellevue, Dallas, San Francisco, and Montreal.
Cultivated relationship with Expedia North America leadership team; translated strategic corporate goals into
deliverable information technology programs.
Contributed to 3 year strategic plan and structured organizational budget to achieve financial targets.
Executive sponsor of high availability program; implemented new service based technology platform.
Championed acquisition of data center automation, virtualization, real-time customer experience, and SQL
performance tuning software to improve operational efficiency, conversion, and availability.
EXPEDIA INC. - Continued
General Manager, Information Technology, '04-‘06
Strategic and operational responsibility for Expedia.com IT organization; NOC, security, site architecture,
ExpediaConnect™, data warehouse, ERP, CRM, IVR, data center, and application management.
$45 million expense/$15 million capital budget; team of 85 in Bellevue and Montreal.
Assured IAC Disaster Recovery, Sarbanes Oxley and Visa/MasterCard CISP Multicard compliance.
Key leader of organization and technology integration of Expedia.com, Hotels.com & Hotwire.com.
Achieved operational excellence with implementation of ITIL best practices and balanced scorecard.
Director, Platform Architecture & Engineering, '02-'04
Drove infrastructure architecture of IT systems, network, security, and capacity planning.
$17 million expense/$8 million capital budget; team of 15 database, security and systems engineers.
Lead successful post Microsoft spin-off data center migration into enterprise-class facility.
Managed data center hosting, network, hardware, and service provider relationships.
Deployed blade center technology to allow rapid deployment of server infrastructure, MPLS supporting WAN
flexibility and efficiency, and new VPN service offerings.
Participated on due-diligence project teams of multiple M&A candidates, including the successful acquisition of
Hotwire.com.
Manager, Infrastructure Engineering, ’00-‘02
Managed team of 5 network and systems engineers responsible for the planning and execution of enterprise-level
data center design and support.
Fostered relationships and structured quarterly business reviews with key partners and vendors; planned the
procurement of capacity and developed availability service level metrics.
Architected self-hosted DoubleClick Ad deployment; deployed international private airfare system in collaboration
with French third party provider.
Facilitated post Microsoft spin-off hosting and support changes; founded Expedia Security and Operations Program
Management teams replacing Microsoft shared services.
Implementation Engineer, ’98-‘00
SQL and Capacity Engineer responsible for the migration of Expedia databases from SQL 7.0 to 2000, and managing
capacity and support relationships with travel partners.
Designed and implemented infrastructure for Expedia flight pricing platform; delivered X.25 to TCP/IP inventory
partner upgrade; implemented Expedia’s first merchant payment system.
Architected Expedia’s first deployment beta; developed project, performance and capacity management workflow and
applications.
MICROSOFT CORPORATION 1997 - 1998
Systems Analyst, ’97-‘98
Provided 24x7 support of Microsoft’s warranty support Customer Information Tracking System.
Performed SQL 6.5 to 7.0, 7.0 to 2000 and NT 4.0 early adopter upgrades to IT system.
Designed VB and SQL based applications to manage multiple SQL Server farms.
ADDITIONAL POSITIONS
VOLT COMPUTER SERVICES, SQL Test Engineer (Microsoft Assignment), ’96-‘97
ADVANCED RESEARCH SYSTEMS, Development Engineer – Medical Case Management Systems, ’95-‘96
SAFECO INSURANCE COMPANY, Test Coordinator – Claims Systems Test Organization, ’93-‘95
MARKET TRENDS INC., Data Analyst, Project Manager/Analyst – Consumer Research Company, ‘90-‘93
EDUCATION
MBA, Technology & Innovation, University of Washington, 2007
BA, Economics, University of Washington, 1990
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