SAM AMROU

**** ****** ***** ***** ~ Maumee, Ohio 43537

419-***-**** ~ ablg0h@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

. Diligent, results-oriented professional with more than 25 years of

proven expertise in handling multiple tasks and overseeing office

support within fast-paced environments.

. Manufacturing management with 20 years of proven success at managing

multiple levels.

. Background includes comprehensive experience in quality improvement,

employee motivation and retention, increasing profitability through

cost saving.

. Demonstrate ability for top line growth and team motivation through

leadership, integrity, and vision. Superior leadership and

communication skills.

ACADEMIC BACKGROUND

UNIVERSITY OF PHOENIX, Phoenix, AZ

. Master in Business Administration, May, 2010

. Concentration: Health Care Operations Management

THE UNIVERSITY OF TOLEDO, Toledo, Ohio

. Bachelor of Science, Business Administration, 1987

OUTSTANDING PROFESSIONAL ACCOMPLISHMENTS

. Played key role in setting company hiring, evaluation and

attendance policies.

. Provided HR leadership for all 4 divisions of the company,

including Indiana and Texas divisions.

. Recruited for HR leadership position due to enterprising attitude,

and strategic outlook/vision.

. Motivated team members to improve attendance through incentive

programs.

. Designed, planned, and encouraged social employee events that

increased employee morals and increased productivity.

. Designed and developed a new hire procedure manual and a point

system that helped reduce attendance and employee turnover issues.

. Performed exceptionally in numerous areas, including problem

solving techniques and employee recognition programs.

. Saved the company large amounts of money by auditing and finding

billing mistakes that were later reconciled.

. Ensured accuracy of all entries into payroll system by auditing

more than 60% of payroll transactions on a weekly basis.

. Established periodic compliance audits & reviews; performed

compliance supervision.

EMPLOYMENT HISTORY

SAMMY'S RESTAURANT, Toledo, Ohio 2009 - Present

Sammy's Restaurant is a multi location family restaurants located in the

Toledo and surrounding areas

General Manager

. Monitor operations in multi location family restaurant in the Toledo

and surrounding areas

. Supervised all property cash management responsibilities, including

payables, receivables, and collections, as well as detailed

spreadsheet documentation.

. Provided versatile support for weekly cash disbursements schedules

(Accounts Payable Register), recording journal entries, and providing

fiscal year documentation for auditors.

. Verified transaction accuracy and proper application of internal

policies and external requirements.

. Evaluated procedures to ensure compliance with internal guidelines and

state law, while analyzing progress toward management's goals and

objectives.

. Responsible for entire operation including and not limited to hiring,

inventory, customer relations, government and local laws compliance

P & J INDUSTRIES, INC., Toledo, Ohio

P & J Industries is a leading electroplating manufacturing company that

supplies the automotive industries with electroplating services.

Human Resource Manger (2005 - 2009)

. Responsible for all Corporate HR affairs, in addition to 3 other

facilities: Recruit, interview, assess and place applicants for

employment. Plan and implement all human resources functions,

including recruitment process, managing HR staff and administrative

staff in all divisions of the company.

. Coordinated benefits for all employment levels. Provided broad

company support in general administration, operations and facilities

management; partner with staff and management to achieve corporate

goals.

. Ensured all Federal and State legal compliance at each facility.

Participated in company policy and budgetary processes as a member of

senior management; train management in interview techniques, workman's

compensation, harassment, and disciplinary actions.

. Recruitment - salaried and hourly employees. Conducted all new hire

orientations. Maintained all training records and oversaw all training

for all levels.

. Consulted with senior management on strategy, policy development and

communication. Conducted training programs requirements for recruiting

process, performance reviews, compensation, and sexual harassment.

. Entered and tracked new hires in the HRIS system (ABRA Suit); liaise

with Benefits and Payroll; maintain personnel records.

HR Generalist/Support Team Leader/ Administrative Manager (1996 - 2005)

. Monitored and managed daily and weekly staffing schedules, temporary

agency relations and monthly agency staffing invoices. Approved and

closely monitor overtime.

. Evaluated procedures to ensure compliance with internal guidelines and

state law, while analyzing progress toward management's goals and

objectives.

. Trained staff of ISO auditors; coordinated & supervised audit teams;

tracked time & expenses; and prepared monthly quality audits

. Represented the company in a professional and businesslike manner in

customer interactions.

. Assisted senior management with variety of tasks and projects;

improved operational efficiency and productivity through creation and

implementation of new filing system.

Quality Control Manager (1990 - 1996)

. Established material specifications, quality standards, and favorable

pricing programs based on square footage.

. Provided leadership for teams of quality inspectors.

. Established inventory control through implementing a bar code system,

and a material management system, protocols, and procedures.

. Prepared control plans, FMEAs and corrective actions. Statistical

process control, data charting and analysis.

. Customer quality liaison.

COMPUTER SKILLS

. Software: Microsoft Office 95/97/2000 (Standard & Professional)

Microsoft Office Suite 2007 MS PowerPoint Microsoft Word Norton

Antivirus Vista

. Operating Systems: Microsoft Windows Operating Systems 95 - XP, Vista,

Novell Netware

. Telephone Systems: PBX-Voice Mail Lucent AUDIX Messaging

PUBLICATIONS

. Established and coauthored a formal orientation manual for P & J

Industries.

. Coauthored employee policy and procedures manual for P & J Industries.

. Authored and implemented point system

. Developed a Safety training manual.

HONORS AND AWARDS

. Work-related honors include Q1 achievement award and ISO award.

. Awarded several achievements certificates and bonuses for superior

service.

. Maintain excellent GPA throughout MBA program.

COURSES AND SEMINARS

. Graduate Level Courses:

Health Care Economics, Finance, and Accounting

Organizational Leadership

Business Law Human Capital

Management

Conflict Management Operations

Management

. Seminars:

ISO 9000: Eastern Michigan University Design of Experiment:

Eastern Michigan University SPC I and II: Eastern Michigan University

Team Oriented Problem Solving: Ford Education Center

. Others:

OSHA Record Keeping: Employer Association Hazard Communication:

BWC, Columbus, Ohio Networking: Stautzenberger college, Toledo, Ohio

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