Customer Service Manager

Monica L. Holland

Address: **** ******** *****, #***

Telephone: 614-***-****

Email: ***********@*****.***

Objective

I'm seeking a challenging position that will allow me to utilize my

strong Office Coordinating skills.

Qualifications

Dedicated and skillful with extensive experience in daily office

operations, event coordination, planning, and strong customer service

skills:

? Develops detailed administrative and procedural processes that reduce

redundancy, improve accuracy and efficiency, and achieve

organizational objectives.

? Highly focused and results-oriented in supporting complex, deadline-

driven operations; able to identify goals and priorities and resolve

issues in initial stages.

? Experience with handling time-sensitive and confidential

documentations.

? Proficient in Microsoft Office System, Microsoft Visio , Microsoft

Windows operating system, and Outlook. Print Shop and Internet

savvy.

? Team Player that works well with all levels of management.

? Conducts excellent communicative and customer service skills.

? Quickly adapts to new environments.

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Customer Service Representative (PT)

Columbus, OH Current

Company Confidential

. Conducts day-to-day in-bound customer services request (approx. 40-50

calls per day)

. Processes client appointments, confirm orders and handles

discrepancies.

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HR Administrative-Recruiter

Youngstown, OH 6/07 - 11/09

Comprehensive Logistics (General Motors Affiliate)

. Conducted day-to-day administrative office operations for Director and

Manager.

. Created candidate correspondence, offer letters and rejection letters.

Recruitment of management level employees.

. Conducted behavioral interviews and processed new hire packets.

Organized job fairs.

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Administrative Manager Sharon, PA

5/05 - 6/07

Youth Advocate Program, Inc.

. Conducted day-to-day administrative office operations for Director and

Asst. Director.

. Oversaw administrative budget, approved staff assessment paperwork.

. Prepared payroll, managed filing system, created weekly statistical

reporting.

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Administrative Production Clerk Sharon, PA

9/00 - 4/05

Winner Steel, Inc.

. Conducted day-to-day administrative office operations for Director.

. Oversaw administrative budget, distributed payroll.

. Prepared expense reports and daily production reports.

[pic]Education

Kalamazoo Valley Community College, Kalamazoo - Major- Business

Administrative

Covert High School / H.S. Diploma - Administrative

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Contact this candidate