Customer Service Manager

Mark Mroski

*** ******* **., ********* ****, Ohio 44054

440-***-****

ablfyy@r.postjobfree.com

PROFILE

• Many years of successful experience in customer service and support with recognized strengths in

account maintenance, problem-solving and trouble-shooting, sales, staff support, and

planning/implementing proactive procedures and systems to avoid problems in the first place.

• Possess solid computer skills.

• Ability to train, motivate and supervise employees.

• A team player, acknowledged as “Total Quality Customer Service Professional.”

PROFESSIONAL EXPERIENCE

DEALER SPECIALTIES-Cleveland, Ohio 2008-

2010

Accounts Manager

• Responsible for vehicle data collection and dealership inventory control.

• Internet advertising and photography of the complete used car inventory for dealerships.

• Facilitating the introduction of new accounts with prospective clients.

DELL, INC.-Winston, North Carolina 2005-

2008

Distribution Supervisor

• Performed on the job training for new hires in the Distribution Dept.

• Responsible for the custody, accountability and issuing of BOL’s (Bill of Lading) for multiple

transport companies.

• Responsible for quality and production level of outbound freight.

• Produced shift and production reports to management.

• Maintained employee time sheets and maintained an adequate staff for production purposes.

MULTIPLE SUB-CONSTRACTORS-Greensboro, North Carolina 2004-

2005

Installer

• Installed vinyl replacement windows across multiple states.

• Responsible for maintaining customer orders by loading all materials required for job.

• Per formed quality clean up and customer satisfaction walk through.

PRO TURF-Avon, Ohio 2003-

2004

Applicator

• Applied granular and liquid fertilizer to residential and commercial areas.

• Maintained route with numerous clients according to work orders.

CROWN, INC.-Lorain, Ohio 2002-2003

Installer/Assembly

• Assembled shelves, lights and ladder racks.

• Assembled racks to custom Ford Econoline Vans.

• Installed electrical wiring to vans as required by blueprints.

CHRUCH STREET BAR & GRILLE-Amherst, Ohio 2001-

2002

Bartender

• Responsible for opening and closing of bar.

• Performed excellent customer service in serving drinks and food to patrons.

• Maintained bar and restaurant areas by placing marketing and seasonal advertisements.

• Trained new employees.

EDUCATION

Admiral King High School-Lorain, Ohio

• Graduate 1994

Joint Vocational School-Oberlin, Ohio

• Certificate 2001-Basic Electricity & Electronics

REFERENCES

Lisa Tudich Norfolk Southern 440-***-****

Peter McCrann Manager 440-***-****

Ken Bailey CSX 440-***-****

Contact this candidate