Erik Larsen

**** ********* ***** 775-***-****

Washoe Valley, NV 89704 775-***-****

cell

ablfx2@r.postjobfree.com

PROFESSIONAL EXPERIENCE

KAP Construction Sparks, NV 2010- present

Laborer

. Perform repairs and tenant improvements on warehouses as directed by

Property Management Company for their new tenants.

Macy's Reno, NV 2009-

2010

Sales Associate

. Cashiering, providing excellent customer service and explaining and

enforcing policies and procedures to customers

. Open and close store as needed, resolving any cash or credit issues

and transferring cash and receipts to cash office.

. Exceed sales goals and credit application goals set by management.

ASUN Bookstore, University of Nevada Reno, NV 2005-

2009

Assistant Manager

. Managed the daily operations of the Textbook, General Book and

Shipping/Receiving departments and acted as Manager in absence of

General Manager with the ability complete the essential daily

functions of all store departments and continued with all duties

listed for Buyer.

. Created new simple and complex policies and procedures for the

Bookstore, trained employees in new policies and procedures and

explained and enforced these policies with employees, customers,

campus community and vendors.

. Directly responsible for profit and loss, inventory management, hiring

and scheduling of employees, discipline, marketing, events and

contracts for goods and services.

. Implemented efficiency policies that saved over $800,000 annually from

a $7.5 million budget.

. Maintained excellent customer service levels and trained/supervised

others in service standards.

. Supervised and trained five full time employees and fifteen part time

employees in store functions and created and maintained files on all

departments and employees under my supervision.

. Provided administrative support to General Manager including overall

budget creation, personnel, human resources, discipline, account

maintenance, resolving common and difficult customer issues and more

complex communication with administrative and executive levels

. Opened or closed store each day, ran cash register, set up cash

drawers for cashiers, made change out of safe, secured all monies in

safe, balanced safe as needed and secured tills at closing.

Buyer 2002-

2005

. Purchased textbooks and reference books and continued all duties

listed for Supervisor.

. Selected, trained and supervised two full time employees and ten part

time employees in department operations, customer service and all

store policies and procedures by clearly explaining to employees

verbally and in writing.

. Purchased all necessary supplies and services.

. Heavy use of phone system for answering customer inquiries and to

communicate with faculty, administration, vendors and executive

levels.

Supervisor 1989-

2002

. Directed the operations of the Shipping/Receiving department including

accurate receiving, sorting, and distribution and processing of all

mail and freight delivered to the Bookstore. Also responsible for

correct shipping of all mail and freight leaving the Bookstore

including correct packaging and labeling, bills of lading and

reviewing all charges for shipping and receiving.

. Purchased all necessary supplies and services.

. Negotiated contracts with all shipping vendors to achieve the lowest

rates for the Bookstore.

. Accurately interpreted and explained simple and complex policies and

procedures to employees, customers, campus community and vendors.

. Provided administrative support to management including answering a

multi-line phone system, generating and filing reports, creating and

maintaining a filing system for all related paperwork, proofreading

written materials including marketing items and writing

correspondence.

. Implemented computer systems and various software applications with

heavy accurate data entry: computer, laptop, POS, ICS, Word, Excel,

Outlook, cash register, PDT, laser scanners.

. Provided excellent customer service by answering multi line phone

system, cashiering, stocking, helping customers, accurately pull/ship

orders and floor maintenance

Owner/Operator of Larsen Cleaning Sparks, NV

2000-2001

. Recruited and networked to generate successful leads.

. Managed my time and work to efficiently fit clients' needs.

. Provided a weekly cleaning service with environmentally friendly

products to small businesses.

Freelance Editor Sparks, NV 1998-

2000

. Developed ideas with six authors who wrote a book of their experiences

with motherhood.

. Analyzed and critiqued authors' writings.

. Edited all work before it was sent to a publisher.

EDUCATION

University of Nevada, Reno 1989

Masters of Arts, Literature

University of Nevada, Reno 1986

Bachelor of Arts, English

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