Customer Service Administrative Assistant
Resume:
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Objective: To find a full-time position utilizing my personal and
professional skills
Key Skills: Proficient Computer Skills (All Microsoft Office Programs,
dBase III, Lotus 1-2-3),
Strong Organizational Skills, Excellent Personal Skills
(Telephone and Customer Service)
Employment Skills:
. Developed ability to work in a fast-paced atmosphere
. Maintained excellent customer relations and developed
customer rapport
. Diplomatically resolved customers complaints on as-needed
basis
. Accurately calculated and made daily deposits of up to
$100,000
. Ability to follow instructions well and make decisions with
no supervision
. Maintained record-keeping procedures without error
. Effectively developed telephone communication and counter
skills on a consistent basis
Experience: 1998-2007 - International Brotherhood of Electrical Workers
Local 51, Springfield, Illinois, USA
. Administrative Assistant: Proficient Computer Skills,
Correspondence, Dues Receipting, Employment Referral,
Contractor Liaison, Maintaining Contractor Databases, Union
Member Initiation, Union Member Services, Grievances,
Contracts, Payroll, Deposits, Stock Ordering and Inventory,
Filing, Scanning and Copying Duties
1989-1998 - Central Illinois Light Company, Springfield,
Illinois
. Electric Operations Associate
. Credit Assistant
. Meter Reading Assistant
1984-1988 - Central Illinois Educational Service Center,
Springfield, Illinois
. Assistant to the Director of Gifted Services
Education: 1981-1983 Colorado Institute of Art, Denver, Colorado
. Graphic Design and Fashion Illustration
1980, 1984-1986 Lincoln Land Community College, Springfield,
Illinois (Attended on Scholarship)
. General Studies, Art
1976-1980 Ursuline Academy, Springfield, Illinois
. High School Diploma (High Honors, Student Body President,
Student Government All Four Years, Independent Study
Program)
Melinda Kay Woods
1400 N. Hill Street
Springfield, IL 62702
ablfwg@r.postjobfree.com
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