Customer Service Manager

RICHARD REYNOLDS

**** ****** *****

CHATTANOOGA, TN 37411

423-***-****

SUMMARY OF QUALIFICATIONS

• Enthusiastic, committed, resourceful, articulate, can be counted on to get the job done right!

• Skilled in anticipating problems and needs before they arise and handling increase levels of responsibility.

• Proven track record of excellence and dependency

• Skilled at “thinking on my feet” and successfully balancing many projects at once.

• Reputation for taking the initiative and seeking a task through to completion.

• Excellent writing, speaking and analytical skills.

PROFESSIONAL EXPERIENCE

Managerial/Supervision

• Managed daily operations for funeral industry

• Developed a positive and productive work environment with coworker by:

Delegating jobs in accordance with employees’ skills and abilities;

Treating employees with respect; maintaining a sense of humor:

Supporting morale by administering praise to exemplary employees.

General Office

• Provided clerical support for marketing representatives include typing, filing, maintaining inventory, keep records, issuing death

certificates, etc.

• Established and maintained highly confidential files and records

• Consistently received praise from supervisors for impeccable administrative abilities.

Communication/Customer Service

• Stayed abreast about issues affecting funeral industry

• Proofread various types of documents to ensure they were accurate

• Developed reputation as an experienced and knowledgeable service provider by:

Handling customer inquiries with professionalism at all times.

Listening attentively to clients and suggesting services to meet their needs within their budgetary constraints.

Maintaining caring attitude when dealing with emotional families.

Plant

• Cleaning machines

• Doffing machines

• Responsible for making sure machines are mechanically running properly

EMPLOYMENT HISTORY

4/2006-Present Lawn Care R&R Lawn Care

Chattanooga, TN

4/2006-1/2004 Caregiver

4/2003-1/2004 Funeral Director Assistant Taylor Funeral Home

Chattanooga, TN

5/1996-12/2001 Office Manager Franklin Strickland Funeral Home

Chattanooga, TN

1/1994-9/1996 Extrusion Technician Beaulieu of America

Dalton, GA

5/1974-1/1994 Office Manager Franklin-Strickland Funeral Home

Chattanooga, TN

Education

Chattanooga State Technical College, Chattanooga, TN

Certification: Extrusion-STM/STP, Beaulieu of America, Dalton, GA

-Reference available upon request-

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