Customer Service Manager

Kelly J. Woodward

**** ******* ***** * Olive Branch, MS 38654

HM: 901-***-**** Cell: 901-***-**** Pinnacle # 901-***-****

***********@*****.***

Professional Objective: To obtain a position with a company where I can

utilize my people-oriented skills to develop and promote a positive work

environment and seek a challenging atmosphere to allow me to use my strong

computer, organizational and managerial background.

Educational Background: University of Memphis - Senior

Degree field: Public Relations w/ minors in

Communications (Organizational) and Political Science

Shelby State Community College

General Education

Edmond North High School - Graduated 1995

Who's Who Among American High School Students-National

award 93', 94' & 95'

Work Experience

Pinnacle Airlines, Inc.

October 2007 - Present

Data Analyst - Safety & Regulatory Compliance

. Trending/Statistical Analysis for senior staff- Flight Systems,

Security, Workers Compensation OJI, IEP Audits, RAA

. Create Quarterly IEP and Board Presentations

. Maintain and track all Regulatory correspondence (FAA, TSA, Customs

and Canada)

. Conduct monthly FAA reviews on LOIs and CORs

. Flight Safety Report Administrator (Pilots, Inflight, Dispatch and

Maintenance)

. Safety Hotline Facilitator

. Safety Award Program Facilitator

. Safety Orientation Facilitator

. Safety Curriculum Development - SMS assistance (LMS)

. Safety Surveys (In process) - Annual Development, Release and

Analysis

. In depth work with WBAT, Intellirisk (AIG), Riskmaster (Chubb),

Captivate, Excel, Word and Power Point

NCT, Inc. - Skyline Exhibits Midsouth

March 2006 - July 2007

Office Manager/ Accounting/ Administrative

. Accounting - Payable/Receivables

. Budget Forecasts

. Human Resources/ Payroll/ Workers Comp

. Telemarketing & Collections

. Administrative support to owner

. Managed Trade Show Exhibit set ups for multiple clients (Walmart,

Regions Bank, Tyson, Fed Ex, Gartman)

. In depth work with Quickbooks Pro, Goldmine, Filemaker Pro,

Quotewerks, Excel, Word and Power Point

Roberts Wherry Construction, LLC

September 2003 - November 2005

Office Manager / Accounting Manager

. Manage office of ten employees- Project Management, Call monitoring

. Maintain company payroll and Subcontractor payments

. Human Resource contact- Maintain employee files, Worker Comp,

reimbursements

. Collections

. Maintain Certificates of Insurance for annual audits

. Conducted weekly team building meetings

. In depth work QuickBooks, JPP, Goldmine, Excel, Word, Access, Power

Point

. Created marketing materials for company

Sedgwick Claims Management Services Inc.

June 2003 - August 2003

Data Quality Analyst - Kroger National Account Team

. New account implementation. Created guidelines and procedures for

new account team.

. Period and Quarter end reports. Maintain data integrity for

multiple lines (WC, GL & PR), security and parameters for 121

separate Kroger accounts. Monitor banking activities/ billing/

reports.

. Create, prepare and edit presentations and documents for meetings.

. Developed reports for triangulations (Trend Analysis).

. In depth work with JURIS and all viaOne products, Excel, Word,

Power Point, Front Page, Triangle Maker and Net Claim.

Sedgwick Claims Management Services Inc. - Cont...

August 2001 - June 2003

Data Quality Analyst - Fed Ex National Account Team

( Duties Include: Funding-balancing all checks that have cleared

with Client Banking group weekly.

Month end reports and queries, which are analyzed and broken

down for Federal Express and SCMS

senior management. Run and complete State Reports for Federal

Express. Trend Analysis.

( Training of the Intake Claims Unit, Federal Express account

Supervisors and client on JURIS and Via One

products.

( Create, prepare and edit presentations for

meetings/conferences.

( Helped begin implementation process of Freedom Tracker Software

(Unclaimed Property) - worked with Client

banking and programming.

( In depth work with JURIS, Via One Analysis, View, and Query,

Excel (expert), Access, Power Point, Word,

MSDOS, ACCLAIM (Fed Ex) and Freedom TRACKER

( Work extensively with Intracorp to monitor and research medical

bill review.

( Appeared in two Sedgwick videos on Customer Service for employee

new hires

February 2001 - August 2001

Systems Support Analyst - JURIS

. Customer Service Relations and Technical - Systems and Software

Training for company colleagues

. Received in depth training in JURIS, Unix, Progress, Via One

Analysis, View and OSHA and Microsoft Outlook.

. Have also received training in disability claims management and

Sedgwick Managed Care.

June 2000 - February 2001

Customer Service Rep. I- FedEx National Account Team

. Medical Bill research, Wage reports, Banking and Check queries,

Incident reports, Banking special projects.

. Work with JURIS, Excel (expert), Access, Microsoft Suite, ACCLAIM

(FedEx), MSDOS

Office Team (Robert Half)

January 1999 - June 2000, September 2003, March 2006

. 2006 - Temporary for Skyline Exhibits. Hired first week.

. 2003 - Temporary for Roberts Wherry Construction and hired as

Office Manager

. 99-00 -Temporary for Sedgwick CMS over summer and on all school

breaks. Clerical support, wage reports, entering medical notes in

JURIS and special projects.

References and Letters of Recommendations Available Upon Request

Contact this candidate