Engineer Software
Resume:
Douglas John Sutherland
**** ********** **** - **** ***
Dalton, Georgia 30720
Objective: An interesting position with a growing company
Experience: Shaw Industries Dalton, Georgia
Senior Systems Management Engineer May 1989 to October 2002
. Installed all new hardware and software to support network
infrastructure.
. Installed, configured, and maintained network services,
equipment, and devices.
. Designed and implemented network infrastructure projects to
insure availability, capacity, and redundancy.
. Troubleshoot network problems and documented their
resolutions in trouble ticketing software and other
software for future reference.
. Monitored network usage, availability, errors, and error
messages.
. Monitored systems performance defined by the business unit
and implemented monitoring probes in a distributed
environment.
. Planned for, implemented, and maintained network management
software.
. Used Network General Sniffer to diagnose WAN/LAN problems.
. Documented network infrastructure configurations,
diagnostic processes, and graphical representation of
network infrastructure.
. Provided 24-hour on 7-day per week availability through
rotational on-call and remote troubleshooting.
. Worked independently to perform assignments with minimal
management, and worked closely with a team to complete
projects.
. Provided training and technical support for all users with
varying levels of IT knowledge and competence.
. Planned for, implemented, and maintained Artificial
Intelligence (AI) software that received error messages
from network devices and other sources.
. Modified DNS configuration to support network management.
. Authored, submitted, detailed tasks and milestones,
reported statuses of IT projects as project leader and
project resource.
. WAN experience: fractional T-1, T-1, E-1, T-3, satellite,
microwave, dark fiber, ATM, BGP, OSPF, X.25, and VPN
. LAN experience: 10MB, 100MB, switched Ethernet, hubs,
switches, CAT5, fiber(LED), and fiber(LASER)
. Server experience: Windows, IBM AIX, and Linux(redhat)
. Mainframe experience: IBM and Bull
Veterans Administration Atlanta, Georgia
Software Engineer June 1988 to March 1989
? Analyzed information to determine, recommend and planned
modifications of an existing systems.
? Consulted with research staff to evaluate interface
between hardware and software, developed specifications and
performance requirements and resolved customer problems.
? Consulted with customers and other departments on project
status, proposals and technical issues such as software
system design and maintenance.
? Program languages: FORTH, assembler, and Pascal.
Oxford Industries Atlanta, Georgia
Computer Operator September 1986 to December 1987
? Typed commands on keyboard to transfer encoded data from
memory unit to magnetic tape and assisted in labeling,
classifying, cataloging and maintaining tapes.
? Retrieved, separated and sorted program output as needed
and sent data to specified users.
? Ran cables to support user terminals to system
controllers.
Education: Georgia Institute of Technology Atlanta, Georgia
Bachelor of Science Information and Computer Science 1988
? Minor in Industrial Psychology
? Minor in Experimental Psychology
? On Dean's List for 4 quarters
? Area of concentration: Data Communications.
? Area of concentration: Artificial Intelligence.
References: Available upon request
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