Customer Service Management

Resume

Kellie Ann Tennant Cellular phone: ***-*77-

4248

**** ***** **** ****** **** phone: 215-***-****

Philadelphia, PA 19138-3117 Email:

ablfpu@r.postjobfree.com

Social Security Number: ***-**-****

County of Citizenship: United States of America

Place of Birth: Philadelphia, PA

Typing Speed: 55 (WPM)

Veteran Preference: No

Highest Grade: GS-326-03, 06/2009-Present

Contact Current Supervisor: Yes

OBJECTIVE

Seeking opportunities to support science by utilizing information and

automation. I possess 5 years of varied experience working in a scientific

environment demanding strong organizational, administrative, technical, and

interpersonal skills.

PROFILE

Motivated, intelligent, and multifaceted with 35 college credits. Quickly

masters new computer and multimedia technologies. Skilled in locating a

variety of scientific information. Diplomatic and tactful with

professionals and non-professionals at all levels. Demonstrated aptitude

in organizing documents and scientific publications. Flexible and

versatile. Poised and competent with proven ability to easily transcend

cultural differences. Excellent team-building skills.

JOB-RELATED SKILLS

Computer and Office Skills Basic Spanish Language Skill

Word Processing / Typing (55 WPM) Microsoft Word / MS Outlook

Proficient in College Level Writing MS Excel / MS PowerPoint

Records and Documents Management Databases and Internet Searches

Customer Service / Detail Oriented SAS Database Software

Kellie Ann Tennant (Resume)

WORK EXPERIENCE

USDA, ARS, Eastern Regional Research Center Dates Employed: 06/2009-

Present

Scientific Information Resources Grade Level: GS-0326-03/1

600 East Mermaid Lane Hours per Week: 35-40

Wyndmoor, PA 19038-8598 Supervisor: Wendy H. Kramer

Phone: 215-***-****

Email: ablfpu@r.postjobfree.com

Office Automation Clerk

Impact of the Position: Facilitates scientific research, publications, and

technology transfer activities of the USDA, ARS, Eastern Regional Research

Center.

Effectively supports the Scientific Information Resources (SIR) Unit

through handling, organization, and manipulation of documents and data

contributing to the research mission of the Center. Learned new software

skills, bibliographic, scientific, and information management terminologies

and procedures. Utilizes a wide array of software and databases related to

information retrieval, management and delivery. Expanded responsibilities

include more

complex tasks and independence.

Information, Retrieval, Access, and Management

Information Retrieval and Document Delivery - Searches the USDA, National

Agricultural Library (NAL) catalog, the National Library of Medicine (NLM)

catalog, and the Library of Congress (LC) catalog, and the OCLC database

for requested information. Performs searches on the SCOPUS, Food Science

and Technology Abstracts, BIOSIS, EBSCOHost, and Google databases. Enters

bibliographic information into the ALA Document Delivery forms and sends

them by email to NLM. Processes documents received through ARIEL software,

email, fax, and package delivery methods. Quickly, sends requested

resources to researchers. Tracks resources on loan from other libraries,

returns these documents when due, and maintains document delivery

statistics.

Content Management - Identifies bibliographic information from books,

journals, reports, etc. to describe the resources and adds the Librarian

provided Library of Congress subject headings and classification to the

analog (typed catalog cards) and digital records. Organizes the shelf list

/ inventory catalog by call number, assigns the accession numbers and

barcodes to the physical information resources, and processes resources for

loan. Keeps statistics on books purchased and purged from the collection.

Updates and maintains the inventory catalog.

Serials Control - Enters bibliographic information of incoming journals

into REMO software, updates journal holdings, and claims missing journal

issues.

Kellie Ann Tennant (Resume)

Collection Management - Arranges resources in the physical collection by

titles, call numbers, or subjects. Moves, removes, and shelves resources

as needed.

Data Management

The SAS Databases (relational databases) include five connected databases.

Enters and updates data in the fields of the records in the Order Database,

the Reference Database, the Regular Loan, and Long Term Loan Databases.

These databases provide data for the online SAS SIR catalog. Have a

working understanding of data standards for the MARC (Machine-Readable

Cataloging) format fields, LC Subject Headings, and cataloging rules.

Supplement the maintenance of the Document Delivery Database and log.

Communication and Customer Service

The initial point of contact for questions regarding research materials

located in the SIR physical collection. Provides timely, knowledgeable,

and courteous responses to information requests. Interacts with other

Center units, Location Administrative Officer, Center Director, ARS, North

Atlantic Area, other agencies, libraries, and visitors. Presents and

creates a pleasant and cooperative working attitude and environment.

Administrative Functions

Familiar with ARS correspondence procedures, AD 700 Requisition form, ALA

Document Delivery form, ARS Time and Attendance forms. Have created and

formatted many Microsoft Word, Excel, and PowerPoint documents.

SUPPLEMENTAL INFORMATION

* Biofuels Models Users Survey Project - Gathered and organized information

to demonstrate the impact of the biofuels computational models on industry

and the academic community. Setup several Microsoft Excel files as

directed. Received copies of the emails sent to and from the researchers

regarding the biofuels models. Received copies of the survey from the

models' users. Analyzed, extracted, and entered the data into the

Microsoft Excel files. Maintained the ongoing files by researchers' names,

company or organization, and value of the models.

* Analysis of the SIR Journals Collection Project - Assisted in gathering

information on exactly what journals volumes and years were present and how

much shelf space they occupied. Then, the journal collection was divided

into four groups by electronic license, no license, long-term need, and

archival. Worked on parts of the Microsoft Excel file by entering the

complete journal holdings and the space occupied. Assisted the Librarian

and formatted multiple files. The multitask required great attention to

detail and to quality.

Kellie Ann Tennant (Resume)

* Document Delivery Statistics Project - Needed to know what journals /

books were most requested by researchers through Document Delivery.

Created Microsoft Excel file with columns for dates ordered and received,

requestors, journals / books requested, research unit, and vendor. Data

was extracted from a manual log and entered into the Microsoft Excel file.

Sorted the file multiple ways by journal or book titles, requestors, and

research units. The information provided documentation for what journals

might be needed to be purchased and what researchers used Document

Delivery.

USDA, ARS, Eastern Regional Research Center Dates Employed: 08/2007-

06/2009

Scientific Information Resources Grade Level: GS-0326-02/1

600 East Mermaid Lane Hours per Week: 30-40 (varied)

Wyndmoor, PA 19038-8598 Supervisor: Wendy H. Kramer

Phone: 215-***-****

Email: ablfpu@r.postjobfree.com

Office Automation Clerk

Position assisted the Scientific Information Resources (SIR) Unit in

support of the scientific research mission of the Center. Increased use of

office automation skills related to information management and delivery.

Assumed greater records and documents management, and inventory control

assignments. Utilized the REMO Software Database to enter and edit

bibliographic information for incoming journals. Maintained lists and

routed journals to researchers. Assisted in the maintenance of the printed

and automated records of journals and books borrowed from the SIR

collection. Entered and edited data for books and journals into the SAS

Database Software System as directed. Typed, edited and maintained files

in the inventory catalog. Using Microsoft Word, typed and prepared the

document delivery request forms as directed and sent the request, as an

attachment, by email to the National Library of Medicine. Learned to use

the ARIEL document delivery software. Verified and collated incoming

documents, sent these to the requesters, and updated the log. Assisted

with inventory control by shelving and moving documents, books, and

journals. Preserved and removed journals, books, and files. Received,

reviewed, and routed incoming mail. Copied and faxed documents. Filed in

and updated the archival reprint collection. Took notes and prepared

minutes of the SIR Advisory Committee meetings. Conducted tours of the SIR

facilities for new and visiting scientists. Utilized office automation

equipment and software to type, edit, and create documents that included

scientific and technical terminology and/or statistical data. Used

electric typewriters, personal computers, scanners, printers, Microsoft

Word, Microsoft Excel, Microsoft Outlook, REMO Software, ARIEL Software and

SAS Database Software.

Kellie Ann Tennant (Resume)

USDA, ARS, Eastern Regional Research Center Dates Employed: 05/2005-

08/2007

Scientific Information Resources Grade Level: GS-0326-01/1

600 East Mermaid Lane Hours per Week: 5-40 (varied)

Wyndmoor, PA 19038-8598 Supervisor: Wendy H. Kramer

Phone: 215-***-****

Email: ablfpu@r.postjobfree.com

Office Automation Clerk

Position assisted the Scientific Information Resources (SIR) Unit in

support of the scientific research mission of the Center. Learned and

refined basic office skills, office equipment use, and information

organizing practices. Duties included functions related to information

management and delivery.

Alphabetized journals and put them in chronological order by volumes, issue

numbers, and dates. Filed documents, journals, and books in order on the

shelves by title, subject area, or Library of Congress classification.

Moved journals and books as needed. Retrieved correct journals or books as

requested. Assisted in filing archival reprints. Opened, sorted, and

distributed mail within the office. Purged materials and files as

directed. Typed catalog cards, book cards, and book labels as directed.

Copied documents and faxed them to researchers. Assembled incoming

documents requested and sent them to the researchers. Answered and

referred questions and calls to appropriate staff. Documented procedures

by taking detailed notes. Gained experience in using electric typewriters,

personal computers, Microsoft Word, and MS Outlook.

JOB-RELATED AWARDS

USDA, ARS Extra Effort Cash Award - 2009

USDA, ARS Extra Effort Cash Award - 2008

* Annual Performance Evaluation not required for Student Temporary

Employment Program (STEP) position.

JOB-RELATED TRAINING COURSES

African-American Literature Spring 2010

English Composition II Spring 2009

English Composition I Fall 2007

Spanish Language 2004-2005

Kellie Ann Tennant (Resume)

EDUCATION

Montgomery County Community College - Blue Bell, PA

2007 - Present

Spring, 2010 GPA=4.0

Dean's Commendation List for the Spring, 2010 semester.

Cumulative GPA=2.657

High School Diploma - 2007

Martin Luther King High School - Philadelphia, PA

Honors Courses: Geometry, English 2, English 3, Algebra 2, Statistics,

English Literature

Scholarship to: Community College of Philadelphia, Philadelphia, PA

REFERENCES

Dr. Charles Onwulata, Research Food Technologist

USDA. ARS, Eastern Regional Research Center

600 East Mermaid Lane, Wyndmoor, PA 19038-8598

Phone: 215-***-****

ablfpu@r.postjobfree.com

Dr. Akwasi A. Boateng, Chemical Engineer

USDA. ARS, Eastern Regional Research Center

600 East Mermaid Lane, Wyndmoor, PA 19038-8598

Phone: 215-***-****

ablfpu@r.postjobfree.com

Ms. Nadirah Sulayman, English Teacher

Mastery Charter Schools, Shoemaker Campus

5301 Media Street, Philadelphia, PA 19138

Phone: 410-***-****

ablfpu@r.postjobfree.com

Mrs. Barbara Hawkins, Program Support Assistant

USDA. ARS, Eastern Regional Research Center

600 East Mermaid Lane, Wyndmoor, PA 19038-8598

Phone: 215-***-****

ablfpu@r.postjobfree.com

Contact this candidate