Customer Service Representative

Objective

To obtain a position which will enable me to utilize my strong

leadership skills, educational background, and ability to work well

with people.

Profile

Motivated, personable business professional with successful track record

of exceptional leadership skills. Recognized for quickly mastering new

responsibilities. Diplomatic, tactful, and professional during

demanding situations. Proficient in handling sensitive and confidential

records. Demonstrated history of providing outstanding customer service.

Excellent and competent public speaker. Prepared professional

presentations to crowds of 75+. Flexible and versatile - able to

maintain composure under pressure. Poised and proficient with

demonstrated ability to handle high profile clientele. Thrive in

deadline-driven environments. Acknowledged as an excellent team-builder.

Skills Summary

Self-Motivated Public Speaking Financial Advisor

Coordinated Company Marketing & Sales Mentoring/Training

Events Collections Professional

Scheduling Successful in Presentations

Leadership Skills Problem Solving Computer Savvy in

Microsoft Office

Education

Morgan state university- Baltimore, MD

Business Administration, Bachelor of Science Degree

Related Coursework: Business Ethics, Business Law, Finance, and

Management

Experience__________________________________________________________________

_________

TOYOTA FINANCIAL SERVICES June 2007-

Current

Owings Mills, MD

CUSTOMER SERVICE REPRESENTATIVE

o Provide impeccable customer service to all clientele.

o Respond to inbound communications primarily telephone with some email

and written correspondence.

o Handle clientele from non-delinquent customers, delinquent customers,

dealers, financial institutions, and insurance agents promptly.

o Take ownership of calls, investigate, research, and resolve various

questions regarding insurance, credit, and payment status. Provide

appropriate responses via telephone, email or written correspondence.

o Acknowledged for consistently performing at the top 25% of team.

o Assist with training and mentoring of new hires.

o Provide support to colleagues with escalated customer issues.

o Support other departments within company to help meet service levels.

o Strong leader amongst peers.

o Responsible for creating monthly challenges within team to build

morale. Coach team members with techniques to improve monthly

statistics. Designed monthly team board to increase job knowledge,

updates on new procedures, and current statistics. Organized monthly

team events.

o Member of the Department Meeting Committee. Regular tasks included:

develop professional presentations of monthly statistics, work closely

with management for monthly meetings. Create ideas to involve audience

engagement. Present information in professional manner to entire

department. Report to upper management.

o Executive Board: Position Public Relations of Associate Involvement

Committee. Regular tasks to include, but not limited to; provide

creative ideas to increase associate involvement within company,

design artistic emails that detail company events, work with

charities, and public presentations. Recently completed work on:

National Women's History Month, March of Dimes, and Asian Pacific

American Heritage Month. Strengthen associate engagement by developing

innovative ideas.

INDEPENDENT CONTRACTOR- Personal Assistant Sept.

2003- June 2007

Baltimore, MD

o Assistant to several successful business owners.

o Administrative duties included: preparing weekly schedules and tasks,

handling sensitive and confidential records, coordinating family

events, and organizing households.

o Childcare services

o Tutoring high school students in college prep and other studies.

o Upkeep and maintenance of several clients at once.

o Problem solver and professional advisor.

o Helped maintain budgets set forth for monthly spending.

o Traveled with families to keep continuity in schedules.

o Maintained thriving small business while continuing education on full

time status.

Additional

Acomplishments______________________________________________________________

GUEST SPEAKER

o WASHINGTON D.C. RADIO STATION HEAVEN 1580 AM

Topic: Social Influences on Young Adults

o REACH MOVEMENT

Topic: Importance of Education for Young Adults (seminar)

Contact this candidate