Customer Service Human Resources

Profile

Motivated, personable business professional with over 12 years of diverse

experience in Human Resources, Customer Service, Management and Training.

Talent for quickly mastering technology. Diplomatic and tactful with

customer, staff and all levels of management. Accustomed to handling

sensitive, confidential records. Demonstrated history of recruiting quality

candidates.

Unique ability to adapt quickly to challenges and changing environments.

Highly organized and detail-oriented. Excellent communication, leadership,

problem-solving and follow-through skills.

Flexible and versatile - able to maintain a sense of humor under pressure.

Poised and competent with demonstrated ability to easily transcend cultural

differences. Thrive in deadline-driven cultures.

Skills Summary

Project Management Strategic Planning Performance Evaluations

Report Preparation Customer Service Training

Written Correspondence Resume Review Market Intelligence

General Office Skills Interviewing Professional

Presentations

Professional Experience

CONSULTING HR GENERALIST, MONEY CO USA 2009 - present

o Interviews employees to gather information on employee attitudes

toward work environment and supervision received to facilitate

resolution of employee relations problems

o Explains to employee company and governmental rules, regulations,

and procedures, as well as the need for compliance

o .Manages employee relations program related to recruitment,

compensation, disciplinary action, conflict resolution and

interpretation/application of policies and collective agreement

obligations in the form of counsel and advice

o Gathers information on employees' feelings about factors that

affect employee morale, motivation, and efficiency; meets with

management to discuss possible actions to be taken

o Interviews employees to determine reactions to specific actions

taken; document reactions and prepares report

o Develops and implements appropriate recruitment strategies to meet

organizational diversity goals and align with Affirmative Action

Plan

o Provides guidance, recommendations and enforcement of consistent

employee corrective actions

o Ensures delivery of employee training and development programs and

processes

o Directs performance management and development planning

o Streamlines, maintains, and sustains consistent HR policy and

practices to meet internal protocol, while adhering to local,

state, and federal legal compliance

o Determines and plans management and organizational structure needs;

helps to shape the employee culture

staffing officer, jp morgan chase & co. 2005 - 2009

o Responsible for reviewing employment applications, pre-screening

candidates, conducting applicable testing and staffing the business

with quality hires

o Provided advice and guidance to Department Heads regarding cost

effective recruitment strategies

o Identified business needs and partnered with the hiring manager

and HR Generalist to process and manage staffing strategies for the

various lines of business

o Responsible for relationship management, and marketing intelligence

to include: cost of hire, turn-over ratio, compensation and

benefits

o Organized diversity outreach programs and initiatives

o Managed employee relation issues by partnering with the HR

Generalist daily

o Produced monthly reports on headcount and recruitment activities

o Served as company representative for numerous job fairs, company

seminars, internal job fairs and open houses; ensured all pre-

employment contingencies were met

o Conducted new hire orientation and training workshops while serving

as a subject matter expert for areas within the staffing functions

o Managed recruitment via: referrals, networking, conducting internal

and external job fairs, internet search engines, in-house database,

on-line advertising and direct cold call sourcing

o Frequently conducted small-group sessions on interview skills,

resume writing, dressing for success

recruitment coordinator, JP MORGAN CHASE & CO. 2002 - 2005

o Ensured the smooth, timely, and accurate operation of the Staffing

Unit, while meeting clients' needs

o Maintained relationships with business Recruiters to ensure a

seamless recruiting process

o Audited all candidate information, verify background investigation

and drug-test results, manage the fingerprint process, follow

record retention guidelines and administer the Employee Referral

Programs

o Provided various administrative and reception support functions

while ensuring a positive candidate experience

o Responded to candidate inquiries, participate in planning and

attending job fairs, schedule interviews, greet and escort

candidates to interviews as needed, facilitate candidate testing,

candidate screening, and make travel arrangements

o Presented new hire pre-employment material and answer questions of

new hires, organize logistics, and ensure completion of paperwork

Education

franklin university - Columbus, OH

Masters of Business Administration

Concentration: Strategic Human Resources

central state university - Wilberforce, OH

Bachelors of Arts

Major: English/Pre-Law

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