Customer Service Representative
Resume:
• A grocery clerk must be able to put on the best face possible on all types of situations. A clerk
must also be able to read and comprehend written orders or instructions and follow verbal
instructions from supervisors. Operation of the cash register and credit card machine should be
learned quickly and always done correctly. Prices or codes on food that are necessary to know
should be memorized or written down to avoid having to repeatedly ask assistance from co-
workers or supervisors. Be on time for work and show up consistently as required on your
schedule.
2 Duties and Responsibilities
• Grocery clerks are responsible for correctly ringing up, handling the customer's purchases, and
neatly and responsibly bagging those purchases. The entire store experience could have gone
perfectly for a customer who is then put off at the last minute by an inexperienced or
unconcerned grocery clerk: The customer purchased a loaf of bread, it is his, and you just put it
in the bottom of a bag and placed cans of vegetables on top of it and squished it. That customer
has forgotten all about the rest of the wonderful experience and has focused on the single one
act of perceived negligence or destruction. Emotional scenes like this can be avoided by
following the correct bagging techniques. The long-term effects on the store -- though maybe
not immediately apparent -- could involve telling others in the community about the incident
and influencing their shopping habits, which ultimately could affect the store. Acting as a
responsible member of the store team is a necessity and must be a priority.
Read more: Job Description of a Grocery Clerk eHow.com
http://www.ehow.com/about_5059356_job-description-grocery-clerk.html#ixzz0ueJ8USjk
CAROL S EUBANKS
•
2001 Torch Hill Rd Apt 81D * Columbus, Georgia 31903
*****.******@*****.**** 706-***-****
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OBJECTIVE
My objective is to obtain a challenging position for a progressive company that values loyalty and hard
work; also, where my extensive experience will be fully utilized and further developed.
PROFILE
Excellent organizational, analytical and interpersonal skills.
Specialist in cost and inventory control.
Adept in use of inventory control technology and reporting.
Quick learner, highly motivated in learning new task at hand.
Demonstrated accuracy, attention to detail and ability to work well in a team environment.
Able to handle multiple projects concurrently.
Excel in taking charge and motivating others; enjoy initiating action.
Ability to work assigned schedules and to be on time.
Ability to communicate (orally and in writing) in English.
Ability to perform the four basic arithmetic operations.
Respond positively and effectively in demanding situation; thrive in high intensity level
environment.
Strong phone and oral customer service skills.
Poses a government security clearance: Secret
PROFESSIONAL EXPERIENCE
Computer Simulator Technician, Aerotek, Fort Benning, Georgia 04/2010 – Present
Job requires a security clearance: Secret
One Semi-Automated Force (One SAF) is the next generation entity-level computer generated force
simulation designed for brigade and below. Built to represent the modular and future force and to
represent entities, units, and behaviors across the spectrum of military operations in the contemporary
operating environment. In coordinates with the Command Post Of the Future (CPOF) or Force Battle
Command Brigade and Below (FBCB2) operate to perform test simulations suitable for supporting
training, analysis, research, experimentation, mission planning, and rehearsal activities.
Automated Logistical Specialist, (92A) Army, Fort Benning, Georgia 01/2004 -11/2009
As an Automated Logistical Specialist my primary responsibilities was supervising and performing
management or warehouse functions in order to maintain equipment records and parts. Trained on the
SAMS-E box. Established and maintained stock records and other documents such as: inventory,
material control, accounting and supply reports. Established and maintained automated and manual
accounting records, posts receipts and turn-ins. Corrected error and exception documents. Reviewed
and verified quantities received against purchased requests, and shipping documents. Unloads,
unpacks, visually inspects, counts, segregates, and incoming supplies and equipment. Maintained stock
locator system and administers document control procedures. Constructed bins, shelving, and other
storage aids. Processed requests and turn-in documents at direct support level through warehousing
section. Processed inventories, surveys, and warehousing documents. Performed prescribed load list
and shop stock list duties in manual and automated supply applications. Operated material-handling
equipment. Ensured that inventories and location surveys are performed in accordance with established
procedures. Instructs warehouse personnel in loading, unloading, and selection of stock and storage
areas. Ensured application of special procedures for handling, storing, packaging and shipping
retrograde material. Retrieved and analyzed history and activity files pertinent to system rejected
documents. Reviewed requests for major and controlled items and reconciled activity records for
monthly and quarterly reporting and status reviews. Processed output from catalog inquiry program,
document modifiers and special cancellation requests. Performed functions to include stock
replenishment, inventories, security, stock receipt, and oversees the constructions of displays. Ensured
subsistence items and stockade objectives are met.
Customer Service Representative, Circle K, Opelika, Alabama 06/2009 – 11/2009
Shreveport, Louisiana 08/2006 - 11/2006
My primary responsibility as a Circle K Customer Service Representative (CSR) was to provide
"EXCELLENT" customer service. Ringed sales on a cash register accurately and in a timely manner.
Accurately handled checks, money orders, and cash when doing transactions. Performed multi-tasking
of gasoline console, money order machine, gift card machine and telecom transactions. Maintained the
store, inside and out, in a clean, well-stocked, and organized condition at all times. Contacted
maintenance for repairs when necessary. Received and verified deliveries; also, controlled
merchandise, cash shortages and spoilage. Assisted in stocking and inventory audits. Performed all
duties as assigned with minimum supervision. Assisted customers when needed and performed other
duties as assigned by those appointed over me.
Cashier, Albertson’s, Shreveport, Louisiana 11/2006 –
01/2007
I was committed to customer service with a friendly personality and the ability to listen and
communicate with others. Able to read and comprehend written orders instructions and followed verbal
instructions from supervisors. Responsible for correctly ringing up, handling the customer's purchases,
and neatly bagging those purchases.
Auditor, RGIS Inventory, Shreveport, Louisiana 04/2005 – 10/2006
Trained on a 10key then assigned to a certain group with other inventory takers depending on how big
the store or warehouse is. As an inventory taker I was required to physically count merchandise for
various retailers and enter information into RGIS equipment to provide an accurate count of stock
levels. The type of inventory to be counted varies depending on the location that is being audited.
EDUCATION AND TRAINING
Booker T. Washington High School May 17, 2003
Caddo Career & Technology Center, Shreveport, Louisiana 2001- 2003
Course of study: Commercial Arts and Printing
Military training: Automated Logistical Specialist, Fort Lee Virginia 04/2004 – 07/2004
Stratford Career Institute, St. Alban, Vermont 10/2008 – 03/2010
Criminal Justice Degree (With Honors)
Combat Lifesavers Course (CLS), Fob Rustymiah, Iraq 2008
Columbus Technical College, Columbus, Georgia 01/2010 – Present
Management and Supervisory Development
Microsoft Office Program Training (Excel, Access, Power Point and Word)
Management and Principle Training
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