Manager Customer Service
Resume:
Walter Leitsch
Orange Park, FL 32065
904-***-**** (Home)
904-***-**** (Cell)
Human Resources
Jacksonville, FL
Dear Hiring Manager:
I am submitting my resume for review and consideration for employment. I'm
seeking a career position that will utilize my proven skills and develop
them into your company's future plans.
Specializing in internal operations. My extensive background in inventory
control, shipping/receiving, accounting/bookkeeping, furniture and mailroom
operations, postal service, and the experience gained while serving in the
military could be of service. I have experience that can contribute to the
efficiency of your operation.
My capabilities include a positive can-do attitude. I work well without
supervision, and I function well under pressure. I appreciate the need for
deadlines, and respond well to them. My military experience has given me an
understanding of organization. I function well as a team member. I am an
effective communicator, problem solver, and can discuss business with any
level of management.
I have developed a strong reputation as a hands-on worker. I stay until the
job is complete. I understand that requirements will vary at time through
the day and month, and I am capable of responding to those needs.
I offer you extensive experience of the type you specify, dignity,
effective communications, and the working knowledge to do a credible job
for you.
May I have an interview to discuss in detail your requirements, and how I
may help you in meeting them?
Best regards,
Walter Leitsch
Enclosure: Resume
Walter Leitsch
3061 Hickory Glen Drive,
Orange Park, FL 32065
904-***-**** (Home)
904-***-**** (Cell)
Experience in all aspects of office services, always increasing
responsibility.
Specializing in administration, logistics, and supervision.
SUMMERY OF QUALIFICATIONS
Employment with your company: I'll bring to you accountability, acceptance
of responsibilities, and an attitude to ensure success of your operation.
ADMINISTRATION/MANAGEMENT
Planning layout and equipment requirements for new operations; implementing
new office procedures including file plans and records management program
using computers for correspondence, reporting, and data entry. Developed
new administrative guidelines and checklists; established procedures for
achieving a smooth administrative flow of documents, messages, and
correspondence. Conveying information in clear concise manner verbally and
in writing.
INVENTORY/MANAGEMENT
Identified all supply needs; established tracking, monitoring, plans, and
anticipated needs. Ensured all supplies on hand while preserving the
company's assets. Established efficient cost effective ordering and
proficient with Just in Time requirements. Used and familiar with AS400 and
SAP.
DISTRIBUTION/LOGISTIC/TRAFFIC
Broad knowledge of the nail system; to include U.S. Postal Service, United
Parcel Service, Federal Express, and Airborne Express. Used and familiar
with UPS Tracking System, Airborne Express Libra System, and U.S. Postal
Service Claims/Inquiries procedures.
DATA MANAGEMENT
Performed all preparation, filming, indexing, and retrieval activities
Utilizing a microfilming system. Handled maintenance of copiers and other
office equipment. Assisted in the setup and problem resolution of all
general office and micrographic equipment.
MULTIMEDIA/COMMUNICATIONS
Experience in all aspects of conference services; video conferencing and
setup of all audiovisual, video, and computers for meetings and
presentations.
PROFESSIONAL EXPERIENCE/CUSTOMER/CLIENT SERVICE
Ability to facilitate, explain, and expedite patrons/clients needs and
wants. Adaptable to new people and business situations. Ability to learn
and adapt to new procedures quickly. Skilled in developing positive working
relationships, communicating freely with people at all levels and diverse
backgrounds. Ability to solve issues or problems on the spot without step-
by-step guidance.
INTERPERSONAL AND MANAGEMENT SKILLS
Managed overall office functions: trained, supervised staff, and evaluated
up to 26 employees. Also experience in the area of management and
supervision of disabled employees. Leadership experience; Responsible for
other people, for activities, and for resources. Strong team builder and
employee motivator. Ability to develop people through counseling,
coaching, and transferring concepts, skills, and knowledge. Strong work
ethic, superior people skills and an international awareness. Readily
accepts additional responsibility. Able to participate, direct, and
establish systematic plans. Meticulous attention to detail and acute
abilities in organization, coordination, and priority setting skills.
Ability to make appropriate decision, direction, and follow-through with a
viable plan and accepted responsibility for outcome.
WORK EXPERIENCE
Seven up/Snapple, Production Control/Inventory
Electronic Network Systems (ENS), Claims Production Manager/Supervisor
Herman Miller Workplace, Warehouse Supervisor
Desks Inc., Warehouse Coordinator/Customer Service Manager
The Principal Financial Group, Specialist/Audiovisual
U.S. Navy, Washington, DC. Postal Operations Supervisor
EDUCATION A.A., City College of Chicago
REFERENCES While serving in the U.S. Navy, I held a top-secret security
clearance with a special background investigation (TS-SBI).
Contact this candidate