Customer Service High School

**** ********** **., ***. ****, Little Rock, AR **202 870-***-****

ablfi3@r.postjobfree.com

Stephen Heird

Objective To obtain a career in which I can enjoy my work, succeed in

helping others, and improve upon my skills while providing a

way of life for myself.

Experience 2001-2005 Stedman's Inc. Ace Stuttgart, AR

Hardware

Cashier, Stocker

Wait on customers

Aid customers in making the right purchase for their needs

Stock shelves and assist in maintaining inventory

After School/

Summer Job

Farmers and Merchants Bank Stuttgart, AR

2006

Teller

Perform transactions for customers

Maintain a high level of confidentiality of customers'

accounts and transactions

Work in the mail room after banking hours

Summer Job

2007 Tri-Co Electric Motors, Inc. Stuttgart, AR

Electrician's Assistant

Clean and Service Electric Motors

Inventory Stock

Run errands

Seasonal Work

2007-2008 Farmers and Merchants

Stuttgart, AR

Bank

Special Projects Clerk/ New Accounts Representative

Open new checking, savings, IRA, COD, and safe deposit box

accounts

Order checks, conduct wire transfers, and assist customers

with any need

Perform maintenance on, troubleshoot, and order debit and

ATM cards

Organize and complete daily and monthly closed account

reports

Determine overdraft privileges on new account holders based

on guidelines

2008-2009 First Service Bank

Stuttgart, AR

Administrative Officer

Reconcile GL accounts, maintain and provide customer service

for the bank's VISA cards, process debit card disputes,

create monthly reports for the bank's board meetings,

monitor fraud for debit card holders, take on special

projects as assigned by the C.F.O. and/or C.E.O.

2009- 2010 Tri-Co Electric Motors, Inc.

Stuttgart, AR

Electrician's Assistant

Clean and Service Electric Motors

Inventory Stock

Run errands

2010-present Verizon Wireless Little Rock, AR

Customer Service Representative

Handle incoming calls

Resolve customer issues

Issue adjustments when applicable

Education Fall 2003-Summer Arkansas State University

2007 Jonesboro, AR

Jonesboro, AR

Bachelor of Science Degree - Finance (Emphasis on Banking)

President's List

GPA - 3.1

2003 Humphrey High School

Humphrey, AR

High School Diploma

Salutatorian

Class Officer - Vice President, Reporter

FFA, FBLA, Baseball, Basketball, Quiz Bowl

Interests I enjoy helping others, talking to and

interacting with people, and making the

References work environment enjoyable to myself and

my co-workers while remaining focused on

the task at hand.

References available upon request.

Contact this candidate