Customer Service Administrative Assistant

Deborah S. McPherson

*** ******** *****

Tarentum, PA 15084

Home: 724-***-**** Cell 412-***-****

Email: *****************@*****.***

Administrative Assistant

Top-notch assistant with many years of experience managing business

relations and special projects at all levels of management. Serve as

primary point of contact for customer service. Maintain excellent oral and

written communication skills, organization skills, and a high level of

confidentiality.

Professional Experience

Carnegie Mellon University Software Engineering Institute Pittsburgh, PA

(current employer)

Administrative Coordinator - with a SECRET level security clearance

Provide a range of administrative support services for the successful

operation of the Computer Emergency Response Team (CERT) technical area.

Duties include: Acting as liaison and initial contact for each team in the

CERT technical area (Operations & Malicious Code); making travel

reservations, preparing paperwork for travel and expenses and overseeing

distribution of reimbursement funds; taking detailed notes during meetings;

developing reports and presentations base on content provided by the

technical staff; in addition to entering efforts into the Oracle Labor

Distribution system. Gathers data and produces statistical and narrative

reports for meetings. Provides general office management; initiating and

processing purchase orders, setting up and maintaining filing systems.

Complete special projects as necessary. Corresponds and coordinates with

external vendors speaker request engagements. Point of contact for various

internal and external communications such as media relation requests,

speaker requests, information items.

UPMC Temporary Services, Pittsburgh, PA 4/14/08 -

4/25/08

Executive Receptionist

Reserve conference rooms in Outlook as needed and send emails confirming

these reservations. Greet executives/visitors, guide them to Executive or

conference room needed. Maintain and stock staff lounge. Validate parking

tickets.

PPG Industries, Inc., Allison Park, PA - Springdale, PA 8/78

- 1/08

Held positions of increased responsibility for this Fortune 500 Company

with major clients world-wide.

Administrative Assistant

1. Provide administrative support to all levels of Corporate Product

Compliance

2. Contact for department to ensure proper communication and reporting

practices

3. Coordinate and plan corporate luncheons and develop presentations for

on and off-site meetings

4. Data entry in several databases

5. Organize the details of Corporate travel arrangements, itineraries

6. Deliver excellent quality customer service - answer questions

concerning and/or provide material safety data sheets to customers,

etc.

7. Maintain database dictionary in three languages

8. Maintain electronic calendars

9. Responsible for placing department files in File Tracker system

10. Participate in Work-Life Communication Team

Skills:

1. Exceptional organization, communication, and problem-solving skills

2. Excellent customer service skills, managing customer needs via

telephone, email, in-person and fax

1. Proficient in electronic communication methods, data input, travel

arrangements, scheduling meetings

2. Outstanding personal skills. Handles multi-line phones

3. Astute attention to detail focusing on results

4. Excels working in groups or independently

5. Excellent with deadlines and multi-tasked work environment

6. Skilled in program that shares resources

7. Talented in publishing documents to Web

8. Trains others to perform duties

9. Excels in proofreading

Computer Skills:

Windows 2000; Microsoft Word, Access, PowerPoint, Excel, Publisher; Adobe

Illustrator, Outlook, SharePoint, FrontPage, Citrix, scanning technology,

website publishing, burn DVD's, Internet proficient.

Education:

Penn State University - New Kensington, PA Campus

Business Administration

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