Customer Service High School

Shamanik Clark

P.O. Box *****

Augusta, GA *****

706-***-****

Objective: To obtain a position that will enable me to use my strong organizational skills,

educational background, and ability to work well with people.

Skills:

• Microsoft Word

• Filer & Sorter

• Microsoft PowerPoint

• Fax/ Copier

• Multi-line phone

• Blood Glucose machine

• ICD-9

Experience:

• Excellent communication skills in greeting customers, listening and assessing requested

desires, and assisting to satisfy needs.

Able to confront dissatisfied customers, settle them, and provide resolution.

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Assisted customers effectively with issues with their accounts.

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Knowledge of coding techniques and guidelines of medical coding

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Knowledge of physiology, medical terminology, and pharmacology

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Volunteer Experience:

• Employment Security Commission

• Red Cross

Employment:

• 9/2006 to12/2006-Empire Today, Customer Service Rep

• 6/2006 to 7/2006- Alorica, Telegence Rep

• 2/2006 to 6/2006- Zaxby's, Cashier

• 09/2005 to 02/2006- Love and Learn Academy Daycare, Lead Teacher

• 05/2004 to 07/2005- Einstein Bros Bagels, Cashier

Education:

• West Mecklenburg High School, Diploma 1999

• Careers In Banking, Certificate 2000

• Devry University Online, Associates in Health Information Technology, 10/2008 to

08/2010

• Tender Care Training School, Phlebotomy, 03/2010 to 05/2010

References: Available upon request

Contact this candidate