Customer Service Manager
Resume:
Elizabeth H. Moore
**** ****** ***** ***., ********, CA 92223
ablffi@r.postjobfree.com
Employment History:
**/**/****-******* ********* County DPSS-GAIN Position:
63 S. 4 th St., Banning, CA 92220 Office Assistant
Supervisor: Linda Richardson
Duties and Responsibilities include computer input, verifying customer information, compiling
data for the completion of end of the month reports, scheduling customers for appointments,
answering a multi-line phone system and assist customers by providing information, taking
messages or routing calls maintain informational and operational records in customer case files
within C-IV, logging in verifications by journaling in C-IV, issuing funds to customers, post data,
types, and keys in commands to locate files; enter, store, retrieve, and delete information in order
to update records and/or data bases, gather information; provide information to the public,
prepare and complete a variety of forms and documents, post available jobs, support clients in all
aspects of operating office equipment, assist non-computer literate clients in resume creation and
on-line job searching, monitor client activities while on-line, collect data required for verification of
customer participation in meeting County, State, and Federal requirements. Servers as a
receptionist and performs other duties as assigned.
11/18/2009-06/18/10 Saks Fifth Ave. OFF Fifth Position:
Seminole Dr., Cabazon, CA Sales
Manager: Phillip Preston Associate/Cashier
Duties and Responsibilities include cashiering, customer service, sort and process materials,
receive and record payments, answer telephones, assisting callers by providing information,
maintaining the sales floor appearance, taking care of customers in the fitting rooms; giving them
different sizes and other garments when needed, preparing and completing various forms and
documents for new accounts, all above tasks require excellent multi-tasking skills
11/05/04 – 8/15/2009 Trudy M. Moore E.A., IOM Position:
442 Porter Hill Rd., Stevensville, MT 59870 Bookkeeper
Owner: Trudy Moore
Duties and Responsibilities included answered telephones, assisted callers by providing
information, took messages,10-key, typed, computer input, accounts’ payable, account
spreadsheets, analysis, account reconciliations, packaged tax returns, prepared and completed a
variety of forms and documents, scheduled appointments, photocopied, filed, sorted and
processed materials, scanned documents, received and recorded payments, processed and
maintained records, able to perform a wide variety of clerical duties as well as all basic
bookkeeping functions.
Elizabeth H. Moore pg. 2
1723 Double Eagle Ave., Beaumont, CA 92223
ablffi@r.postjobfree.com
Employment History Continued:
11/23/03 – 9/30/04 Little Tots Daycare Position:
2236 14 th Street, Missoula, MT 59801 Manager/Teacher
Owner: Jeanna Middlemas
Duties and Responsibilities included supervision of employees, small infants, toddlers, and
school aged children; taught toddler’s colors, numbers, alphabet, etc.; prepared and supervised
arts and crafts projects, discussed progress and changes in behavior with parents, prepared and
completed a variety of forms and documents, scheduled, billed, received and recorded payments,
sorted and processed materials, cleaned, prepared meals, and stocked supplies.
01/04/04 – 04/15/04 Trudy M. Moore E.A, IOM & Assoc. Position:
442 Porter Hill Rd., Stevensville, MT 59870 Gen. Accounting
406-***-**** Clerk
Owner: Trudy Moore
Duties and Responsibilities included basic bookkeeping, a wide variety of clerical duties
preparation of accounting worksheets, computer input, typed, 10-key, photocopied, scanned
documents, filed, sorted and processed materials, maintained and processed records, answered
phones, assisted callers by providing information, scheduled appointments, multi-tasked, and
handled a wide variety of clerical duties for a busy tax office.
Software Used: Peachtree, Peachtree Complete, Microsoft; Word, Powerpoint, Excel
County Software Used: GroupWise, C-IV, Higgins, ImageNow, WebNow
Education:
College of Technology Enrolled 06/2007 – 04/2009
South Ave., Missoula, MT 59808
Dickinson Adult Learning Center G.E.D. Received January 2007
3rd Street, Missoula, MT
Bartending Academy Graduated 01/18/2002
P.O. Box 3534, Missoula, MT 59806
References available upon request
Elizabeth H. Moore
1723 Double Eagle Ave., Beaumont, CA 92223
ablffi@r.postjobfree.com
References
63 S. 4th Street, Banning, CA 92220
Linda Richardson 951-***-****
63 S. 4th Street, Banning, CA 92220
Ken Sandefur 951-***-****
63 S. 4th Street, Banning, CA 92220
Dennis R. Wright 951-***-****
Trudy Moore 442 Porter Hill Rd., Stevensville, MT 59870 406-***-****
Tamara Robinson 2733 Emily Way, Live Oak, CA 95953 530-***-****
Crystal Franchuk 596 Sweeney Creek Loop, Florence, MT 59833 406-***-****
Matthew Malberg 6055 Garnet St., Alta Loma, CA 91701 909-***-****
Beverly Malberg 6055 Garnet St., Alta Loma, CA 91701 909-***-****
Sean Marquez 11226 Benton St., Loma Linda, CA 92354 909-***-****
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