Customer Service Sales

PROFILE

Flexible ( dependable ( organized ( multitasked ( dedicated ( work well

with others and independently (

Self-starter ( quick learner

SKILLS

** *** ***-*** ** touch Customer service

MS Word Outlook MS Office

MS Excel Lotus Notes Account Manager

Word Processing MS Windows Finance

People Soft Accounts Human Resources

Payable/Receivable

Powerpoint Sales/Marketing MS Publisher

EDUCATION

Heald Business College, Concord, CA

Graduated April 1997 with Associates of Applied Science Degree

Major: Computer Business Office Administration

EXPERIENCE

March 2004- Present

Eagle Vines Realty, American Canyon, CA

Realtor/Notary

Sterling Silver Sales Award 2005/$7Million

Assist buyer's and seller's in purchasing and selling homes. Signed loan

documents, market Fill out loan applications for loan approval, gather

client paper work to submit loan packages. Created presentations and

flyers using Powerpoint. Customer service.

Aug. 2003-March 2004

Napa Land Title Company, Napa, CA

Escrow Assistant/Notary Public

Prepared funding packages; ordered loan payoff demands and evidence of

insurance; closings for refinancing and sales; provide lenders funding

conditions; signings; ordered subordinations; Recons; opened escrow orders

Aug.2001-Aug. 2003

AFCO Mellon Corp. Walnut Creek, CA

Marketing Specialist

Provided insurance quotes to large companies. Customer service, receive

payments, update accounts as needed. Work with brokers and underwriters to

qualify clients and provide best price.

Aug. 2000-Aug. 2001

GATX Capital Corporation- San Francisco, CA

Executive Assistant-Corporate Finance

Assisted all Directors and Vice Presidents in the Corporate Finance

Department in administrative duties. Provided back-up phone coverage;

data entry, managed and created lease documents, handled financial reports

for various leasing deals, time keeping, created presentations for

meetings, provided bi-weekly financial reports and daily updates to report,

sent out offering packages to Lendors and Lease partners. Arranged and

coordinated meetings for department.

Nov. 1999-Aug. 2000

Fusion Staffing Services-San Francisco, CA

Office Administrator/Executive Assistant

Managed all office functions, including equipment purchasing, dealing with

vendors, developed and maintained sales records. Accounts payable,

invoices, billing, .Created web pages for clients, scanned resumes and job

posting to internet. Handled, completed and responded to all email and

voicemail in Company mailboxes. Maintained Goldmine database of clients

and candidates including email, resumes, documents, and updated the

database. Computer training for all new employees. Troubleshoot computer

programs. Researched all prospective purchases, and compile quotes.

Entered new jobs to FileMaker Pro, designed new layouts, maintained job

order status. Powerpoint presentations, Produced and sent marketing

material to clients, assisted account executives with research and job

posting.

April 1997-Nov. 1999

Appraisal Enhancement Services-Walnut Creek, CA

Account Manager

Managed and monitored clients accounts and product orders. Strong customer

service support. Updating database with client information. Processed

daily reports to clients. Product sales and marketing to existing clients

and to prospect clients. Negotiate prices for clients and reviewers.

Networking.

Review Coordinator

Assigned and managed all orders to reviewers. Quality control/proofread

product reviews before sending to client. Handled corrections on review

products as needed. Emailed/faxed reviews to clients. Processed daily

reports to reviewers.

Job Order Coordinator

Entered all incoming orders to database. Email/faxed confirmation reports

to clients. Assign orders to reviewers. Searched for new reviewers for

contract work.

Shipping/Closing Coordinator

Proofread all hardcopy reviews. All incoming and outgoing mail. Closed

out review orders from reviewers in database. Maintained postage meter.

Sent hardcopy reports to clients. Built shipping department and

procedures.

January 1997-April 1997

ACCO, Air Conditioning Company-Concord, CA

Administrative Assistant Intern

Answered multiple phone lines. Handled all incoming and outgoing mail.

Heavy typing, memo, letters. Created and maintained document files.

Appointment setting. Main contact for engineers to office.

References available upon request

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