Management Engineer
Resume:
Sonia Fullenwilder
Configuration Management Analyst
Leesburg, VA 20175
ablfbh@r.postjobfree.com
Profile
. Secret Clearance.
. 13 years IT industry experience, including but not limited to:
. 13 years BMC Remedy ITSM experience in Incident Management, Change and
Configuration Management, and Asset Management. Perform daily audits
of Change and Trouble tickets, identifying potential Out of Compliance
issues, tracking and reporting the quality of ticketed data.
o 4 years in NOC environments and 11 years in large enterprise
environments. Well versed in day-to-day operations of NOC, Tier-
1 service provider and large enterprise environments such as
Sprint, Verizon, DISA, ANGB, DOJ and FAA.
o 2 years direct ITIL experience with BMC Remedy BSM solution at
DISA. BSM solution implemented at DISA included Remedy IT
Service Management, Change and Configuration Management,
Identity Management and Service Level Management.
o 2 years experience with change, configuration management and
quality assurance.
o 2 years experience using MS Excel as a spreadsheet change
management system, asset management, and issues tracking
database application with the ability to produce MS Power Point
and Excel reports.
o 4 years of telecommunications and Tier-1 service provider
experience.
. 13 years of TCP/IP protocol experience as well as CCNP and Written
CCIE Exam accomplished.
. Working knowledge of ClearCase and CMMI.
. Strong motivational skills, good sense of humour and positive mental
attitude.
Skills
OS
Cisco Internetworking Operating System (Cisco IOS), Windows NT
4.0/2000/XP/Vista
QA Tools
IBM-Rational ClearCase, CVS, BMC Remedy, Sharepoint, Infrastructure CM,
Oracle/Sybase Applications CM
Hardware
Cisco Router series 12012/12008/7206/6400/4000/3700/3600/2600; Cisco
Catalyst series 6500/4000; Cisco IP Phones 7960/7940/7935/7914; Dell
PowerEdge and Compaq ProLiant ML servers; IXIA 400-T Performance Monitor
Software
Cognos 7, LogLogic 4.0, Microsoft Office Suite 2003, Visio 2003, Adobe PDF,
Lotus Notes 7.02, Tivoli Netcool/OMNIbus 7.2, Spectrum, HP OpenView NMS,
Guardium 6.1, Cisco Media Convergence Server 7835, Cisco Content Engine
510, Cisco CallManager 3.X, CiscoWorks2000, Cisco Secure ACS Server 3.1
Protocols
TCP/IP, EIGRP, OSPF, HSRP, Frame Relay, ATM, VOIP
Experience
Configuration Management Analyst
August 2008 - Present
Panacea Consulting Inc., Washington, DC
o Contract support for FAA ATO Configuration Management
(CM).
o Develop and maintain program level CM plans and
processes for FAA ATO systems.
o Collaborate and interface with NexGen, KSN and BWMS
customers on the creation and execution of joint CM
plans and processes.
o Provide CM function for Change Management activities
including Engineering Review Boards/Change Control
Boards.
o Provide support in the areas of data management and
change management.
o Develop baseline identification and control process.
o Conduct requirements analysis activities to identify
criteria for Infrastructure Configuration Items (CI)
and relationships between CIs.
o Interpret and develop CM standards as they apply to the
program to ensure compliance to CMMI and ISO 9001.
o Provide CM support to proposal activities including
writing of CM plans and providing engineering estimates
(hours).
o Ensure that project and process control documentation
are compliant with requirements, objectives and/or
contract.
o Establish configuration baselines from government
provided information (GFI).
o Version control of COTS configurations, hardware, and
software.
o Identify, document, validate functional systems
requirements.
o Create project SDLC phase deliverable templates;
maintain document library of deliverables and work
products.
Configuration Management Analyst
June 2007 - August 2008
Sapphire Technologies, Vienna, VA
o Contract support for DOJ CRM Division change,
configuration, build, deployment management, and
Certification and Accreditation (C&A) security
engineering.
o Developed CM based policies and procedures to control
and manage project artifacts housed in various
repositories through multiple baselines.
o Maintained tracking repository for system and software
resources.
o Performed asset tracking, license tracking, physical
configuration audits (PCAs) and functional
configuration audits (FCAs).
o Controlled changes through the baselines and ensured
traceability of all work products.
o Conducted requirements analysis activities to identify
criteria for Infrastructure Configuration Items (CI)
and relationships between CIs.
o Developed system architecture diagrams and requirements
documents.
o Communicated and collaborated across infrastructure
operation components and with project teams to ensure
proper CI change initiation and completion.
o Reviewed and updated System Security Authorization
Agreement (SSAA), Configuration Management Plan,
Security Test and Evaluation (ST&E), and Plan of Action
and Milestones (POA&M).
IT Analyst
May 2004-June 2007
Ajilon Consulting, Towson, MD
o Contract support for Fannie Mae project implementation
for SOX and change control of Fannie Mae financial
applications.
o Responsible for tracking database changes and reconcile
them with authorized work orders.
o Also responsible for network hardware and software tap
cutovers, STAP test and installation, and post
installation shakeouts.
o Automated change control policies and schedule
distribution of change control reconciliation reports.
o Worked collaboratively with cross-functional teams to
integrate Guardium with BMC Remedy platform for closed-
loop change control.
o Provided primary 24x7 maintenance support for the
Fannie Mae Guardium Network. Performed configuration,
patch, network monitoring, and report management.
o Provided all deliverables documentation, including
requirements, test, implementation, operations and
maintenance guide and Visio drawings.
Senior Network Engineer
May 2003-May 2004
NetConn Solutions, Hagerstown, MD
o Contract support for the Defense Information Systems
Agency (DISA) performing systems engineering and
information assurance (IA).
o Performed network implementation with routers,
switches, firewalls, IDS, proxy servers, VPN equipment,
router access lists, firewall rule sets, and other
enterprise network equipment.
o Gathered information and developed front-end project-
deliverable documentation such as technical
illustrations, procedures and SDLC project
documentation and briefs.
o Organized and facilitated meetings and group
discussions, selected and scheduled presenters, issued
meeting minutes, tracked and reported project progress,
and followed up on action items. Scheduled sub-project
components.
Network Engineer
September 2001-April 2003
SRA, Fairfax, VA
o Contract support for the Army National Guard Bureau
(NGB) performing customer requirements analysis to
identify advanced information technology requirements.
o Installed and configured network infrastructure devices
for remote sites.
o Evaluated potential hardware, software and changes to
maintain or enhance service levels.
o Prepared project deliverable documents such as Project
Plans, Design Documents, Software and Hardware
Specifications, Test Plans and Project Summary Reports,
etc.
Network Analyst
May 1998-September 2001
Professional Alternative Inc, McLean, VA
o Contract support for Verizon Global Internet Network
(GNI) Network Operations Center (NOC) performing
engineering and analysis, and management and
performance monitoring of network traffic and routing
protocols, using Tivoli Netcool.
o Performed remote troubleshooting and fault-isolation of
customer data circuits.
o Performed data, gateway, and host circuit configuration
changes.
o Troubleshot and maintained transmission circuits,
routing protocols, and overall capacity.
o Assisted customers using external route peering with
routing policies, configured Internet Protocol (IP)
address architecture, and transit.
o Assisted upstream Internet Service Providers (ISPs) and
downstream customers with solving routing issues.
o Troubleshot router and switch hardware and software
problems, as well as data circuit problems.
o Tracked and managed activities of the GNI change
management database.
Network Engineer
March 1996-May 1998
CAIS Internet, McLean, VA
. Permanent position providing network backbone and remote engineering
consulting support to CAIS Internet customers. Provisioned backbone
transmission circuits for data traffic.
. Performed remote troubleshooting, fault-isolation, and monitored and
maintained the network backbone circuits, protocols and various
transmission services.
. Performed network analysis, management, and performance monitoring
utilizing Spectrum NMS.
. Assisted customer using external route peering with routing policies,
route filtering, route redistribution, route aggregation, and route
summarization.
. Solved routing issues for upstream Internet Service Providers (ISPs) and
downstream customers, making advanced configuration changes for customers
on managed routers. Troubleshot router and switch hardware and
Internetworking Operating System (IOS) software problems, as well as data
circuit problems.
. Provided third level technical support for all core configured Internet
Protocol (IP) network hardware components and telecommunication
components.
. Detected and eliminated potential IP network problems by resolving
chronic issues identified.
Education
Bachelor of Science, University of Maryland University College, Adelphi MD
2009
Information Systems Management
Associates of Science, Northern Virginia Community College, Alexandria VA
1994
Liberal Arts
Cisco Certified Internetwork Expert (CCIE Written Exam) 2001
Cisco Certified Network Professional (CCNP) 2001
Certified Novell Engineer (CNE) 1999
Security Clearance
Secret Clearance
Referrals
Referrals are available on request.
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