Customer Service Manager

C AROL L. M U RRAY

Fremont, Ca. ***** * 510-***-**** * cell 510-***-**** * ablfaz@r.postjobfree.com

QUAL I F ICAT IONS SUM MARY

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Dedicated professional with a 20+ record of experience in the complete accounting/financial

f unction: bookkeeping, t reasury, financial reporting, business analysis, r isk management

and internal control. Exceptionally well organized and resourceful, able to f lourish in a

p ressure-filled environment; build business; cultivate relationships, and support financial

p rocesses. Proven business acumen with strengths in reporting cost control, and employee

relations building.

Financial Accounting: P roactive in A/R, A/P, collections, budget control, GL,

journal entries, and general accounting functions. Results-oriented, able to balance

m ultiple responsibilities, consistently delivering results on t ime. Savvy and

resourceful leader demanding and delivering the highest standards of professional

excellence in support/administration.

Collections & Accounts Receivables: P roven ability to impact operations through

cost reductions, business-wide r isk analysis and assessments, internal controls, and

realize productivity/efficiency improvements. Adept at delivering large-scale,

m ission-critical projects on time and within budget. Big-picture strategist with sharp

detail and results orientation.

Communications & Relations Building: H ighly adaptable; able to rapidly learn

new procedures and processes, and quickly adjust to changes in schedule, team

s tructure, assignment parameters, and organizational objectives. Offers

u nparalleled integrity, ini tiative, resourcefulness, consistency, ad diligence in

achieving business objectives and both short and long term goals.

Key Strengths & Accomplishments: I n ternal support to departmental operations,

adept at handling highly confidential and sensitive company information,

maintaining detailed administrative and procedural processes, and ret rieving and

manipulating data (numeric, alpha) quickly and accurately. 10 key by touch.

AREAS OF EXPERT ISE

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Collections * Cash Reconciliation * Account/Cash Management * Invoicing

Sales Tax Returns * Inventory Control * Accounts Payables / Accounts Receivables

OSHA Safety Compliance * Office Administration * Report Generation

Billing Processing * Compliance & Regulations * Meeting Scheduling * Travel Ar rangement

Expense Reports * Reception * Client / Customer Relations

Team Mentoring * Customer Service / Account Management * Project Coordination &

M anagement

TECHN ICAL SKILLS

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MS Office Suite: MS Word, MS Excel, Peachtree, QuickBooks, ADP, Paychex,PowerPoint

PROFESSIONAL EXPER I E NCE:

06/05/2006 to 02/28/2009 Western States Glass Inc.: Fremont, Ca.

Accounting and Collections

Responsible for Heavy Collection calls 100 daily,Cash applications, Prepared Bank

Deposits,Reconciled Account Disputes, Processed invoices/statements, Set up and

maintained new accounts/job accounts, Processed Pre-lien/Lien Releases,

D istributed the Mail, Assisted the Credit Manager.

12/1981 to 01/27/2006 White Brothers Lumber: Oakland, Ca.

Accounting Manager

A/R Responsible for collection calls, assigned people when need to collection service,

P rocessed invoices/statements, Cash applications, Prepared sales tax return, EFT'D

sales tax payments, Set up and maintained new accounts. A/P Processed invoices,

E ntered Inventory, Processed Check Runs. H/R Responsible for employee files both

personnel/medical, Processed 401K spreadsheets for investment Company,

Responsible for maintaining vacation/sick leave records.

General Set up and oversaw CAL OSHA Safety Compliance, Maintained service

records for office equipment, ordered supplies for office and warehouse, Distributed

t he Mail, Prepared timecards/worksheets for ADP/Paychex, Responsible for ordering

special lunches for entire plant for birthday's and other occasions.

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