Customer Service Assistant

Netoya L. Wilson

**** ******** **** ( Apt ***( Orlando, FL 32839

863-***-**** ( ablfap@r.postjobfree.com

OBJECTIVE

To obtain a position with your company as a Dental Assistant so that I can

utilize and enhance my current skills and abilities, while contributing to

the team as well as serving patients.

SKILLS & QUALIFICATIONS

Chair-side Assisting

Dental Radiographs

Impressions: Alginate & Rubber

Diagnostic Study Models

Bleaching Trays

Fillings: Amalgam & Composite

Pit & Fissure Sealants

Rubber Dams & Matrix Bands

Temporaries: Crowns & Bridges

Coronal Polishing

Fluoride Treatments

Gingival Retraction Cord

Patient Charting

Vital Signs

Dental Health Education

HIPPA Trained

Certifications: Expanded Functions, Dental Radiographs, OSHA

EDUCATION

October 2009 High-Tech Institute

Orlando, FL

Dental Assistant Diploma 4.0 GPA

Academic Excellence Awards

EXPERIENCE

August 2009-October 2009 Greenberg Dental

Apopka, FL

Dental Assistant Extern

New patient intake including pediatric patients; Took digital radiographs

including panoramic; Completed patient chart; set up room and trays for

procedures; Assisted dentist in procedures including root canals, crowns,

bridges, temporaries and restorations; Instrument sterilization; took

impressions; explained treatment plans to the patients and gave oral

hygiene instructions;

July 2007-July 2010 Dell PerotSystems

Orlando, FL

General Office Worker

Process incoming N400 and N600 applications for Naturalization, Prepare

files and assign to Adjudication Officers, responsible for presentations

and status briefings on projects; Request name checks and rap sheets,

Reassign files to specific location after analyzing files, Request

associated files, Create temporary files, Interfile additional

documentation, Deschedule and reschedule applicants, Schedule fingerprint

appointments, Reply to inquiries, Data Entry, inbound and outbound calls,

prepare naturalization certificates, pull no shows, naturalization

ceremonies, general clerical duties;

October 2006-March 2008 Metro One Telecommunications

Orlando, FL

Directory Assistance Operator

Provided excellent customer service, data entry, answer inbound calls;

operated electronic consoles based on the needs of customers with telephone

headsets; listened to the customer; determined exactly what the customer

requires, and then translated that requirement; served as directory

assistance or long distance operators; pulled requested information up on a

computer and then read the number to the customer, all as fast and

accurately as possible.

January 2006-August 2006 Connextions

Orlando, FL

Pharmacy Help Desk Representative

Assisted pharmacist in adjudicating insurance claims; assisted in

coordination of the pharmacy drug prior authorization process; analyzed,

prepared and communicated prior authorization notification to members and

physicians

July 2005- July 2007 ATS Health Services

Maitland, FL

Certified Nursing Assistant

Provided direct patient care such as assisting with bathing, eating,

dressing, and walking patients; assisted in range of motion and ADLs;

changed bed linens; recorded amount of oral intake and measure urinary

output; collected specimens for tests; interacted with patients and family;

transported patients and equipment as needed; kept a record of care given;

monitored patients and report any variances to normal to the nurse;

followed infectious disease precautions; checked vitals

October 2004 - May 2005 United States Postal Service

Tampa, FL

Data Conversion Operator

Prepared mail for automated sorting equipment; used a computer terminal to

type in address information that was obtain from typed or handwritten mail;

used information to create address bar codes for automated sorting.

August 2002-August 2003 Board of County Commissioners

Winter Haven, FL

of Polk

County

Receptionist

Greeted clients, vendors and visitors;; answered telephones and transferred

calls to appropriate staff member; maintained office calendar to coordinate

work flow and meetings; opened, sorted and distributed incoming

correspondence, including faxes; signed for and distributed UPS/FedEx or

similarly delivered packages; prepared responses to correspondence;

performed general clerical duties to include, but not limited to, copying,

faxing, mailing and filing; filed and retrieved organizational documents,

records and reports; coordinated and maintained records for staff, office

space, telephones, and office keys; created and modified documents such as

invoices, reports, memos, letters using Microsoft Office and various

Windows components; maintained inventory of office equipment and supplies;

receive and process payments

References provided upon request

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