Project Manager Customer Service
Resume:
DANIEL A. ZUBER
*** ****** ****** * North Versailles, PA 15137 * 412-***-****
*********@*****.***
DANIEL A. ZUBER
*** ****** ****** * North Versailles, PA 15137 * 412-***-****
*********@*****.***
To Whom May it Concern;
I can contribute to the future success of your facility as your new Manager of Facilities
Maintenance.
I have received a vast amount of experience in building and grounds operations, in addition to
facility upkeep and maintenance while working at Heinz Field over the past five years. Prior to
returning to Heinz field, I served as the Assistant Athletic Director of Facilities and Operations at
the University of North Carolina – Greensboro, a NCAA Division I institution. During my tenure
at UNCG, my responsibilities included but were not limited to: turf management, game day
management, budgeting, employee scheduling, employee training, facilities scheduling, and
facility management.
My assignments and responsibilities have touched virtually every aspect of curriculum,
instruction, finance, administration, personnel, planning, and development. I have now chosen to
pursue this Manager of Facilities Maintenance position in order to utilize a combination of my
experience, energy, enthusiasm, education, and expertise.
The enclosed resume and references provide additional information on my credentials and
accomplishments. I appreciate your consideration and look forward to meeting with you to
discuss a mutually rewarding relationship.
Thank you for your time and thoughtful consideration.
Sincerely yours,
Daniel A. Zuber
Enclosures
DANIEL A. ZUBER
861 Tipton Avenue * North Versailles, PA 15137 * 412-***-****
*********@*****.***
PROFESSIONAL EXPERIENCE
08/2010 to Present ISS Facility Services, Inc. Pittsburgh, PA
Site Manager
Supervise union employees engaged in keeping office building and equipment clean and orderly.
Instruct custodial workers in proper custodial and safety methods.
Assign employees to accomplish assigned tasks.
Organize meetings of the custodial staff when it is deemed necessary for the purpose of training or morale.
Reassign and adjust crews to respond to special building operation and document changes.
Prepare written disciplinary actions, memos, and employee performance appraisals.
Make frequent unscheduled inspections of facility to insure the timely completion of previously established
custodial requirements.
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and
work cooperatively and jointly to provide quality seamless customer service.
08/2008 to 08/2010 ISS Facility Services, Inc. Pittsburgh, PA
Project Manager
Responsible for a budget of over $1.2 million
Planned, supervised and coordinated personnel and processes with the custodial operations area of Heinz Field home
of the NFL Pittsburgh Steelers and The University of Pittsburgh Panthers.
Managed the day-to-day operations of facilities including: directing and coordinating activities consistent with
established goals, objectives and policies.
Coordinate all purchase requirements for the custodial supplies and equipment.
Monitored revenue and the cost levels to ensure efficiency, profitability and institutes policies and procedures to
correct inadequacies.
Managed 20-100 temporary laborers utilized for cleaning Heinz Field.
Organized and implemented a new employee orientations program concerning the proper operation and maintenance
of stadium facilities and equipment for all custodial personnel.
Responsible for 2 full time and 3 part time supervisors.
Evaluated temporary laborers in regard to job performance and expectations.
Met with customers on a regular basis to review quality of services and customer’s perception of service.
Handled complaints pro-actively.
Responsible for maintaining records including: payroll, supply inventory, equipment log, etc.
04/2005 to 08/2008 Central Property Service at Heinz Field Pittsburgh, PA
Assistant Manager of Environmental Operations
Assisted Project Manager in the preparation and presentation of worker performance evaluations.
Assisted in making recommendations for the assignments of the terminations of employment of all personnel
encompassed within his area of operations.
Responsible for performing routine cleaning duties.
Responsible for performing minor maintenance and support duties.
Exhibited patience, courtesy and tact when dealing with others.
Demonstrated knowledge of techniques and machines commonly used in custodial work.
07/2003 to 03/2005 University of North Carolina at Greensboro Greensboro, NC
Assistant Athletic Director of Facility Operation
DANIEL A. ZUBER
861 Tipton Avenue * North Versailles, PA 15137 * 412-***-****
*********@*****.***
Maintained the athletic facilities in the condition of operating excellence, cleanliness, and safety, to insure
continuous use and compliance with all regulatory acts, including A.D.A., O.S.H.A., Clean Air Act, Safe Water
Drinking Act, A.H.E.R.A.
Assisted Associated Athletic Director in assuming responsibility for the comprehensive overall planning and
scheduling of maintenance, custodial, and repair requirements of the athletic department.
Assisted in establishing and maintaining a coordinated inventory control program for all areas of the athletic
departments.
Responsible for all pre and post event set-up and break down.
Directed and Coordinated day-to-day operations by directing and coordinating activities consistent with established
goals, objectives and policies.
Managed one full-time student center technician and four to six student’s workers.
Responsible for facilities including:
Gymnasium which has bleacher seating for
2,320 for basketball and 1,200 for volleyball and wrestling; soccer complex which has permanent seating for 3,540;
baseball complex has permanent seating for 890; softball field; two practice fields.
demonstrated expertise in implementing long and short-term plans and administered a budget effectively and
efficiently.
Implementing the comprehensive facilities plan for athletic department.
Developed operational checklist for sporting events and any outside groups.
Maintained athletic department and turf equipment.
Assisted Associate Athletic Director in scheduling all facilities needed for intercollegiate and outside groups.
Assisted Associate Athletic Director in budgeting preparation for intercollegiate athletic facilities, equipment
purchases, and concessions.
Assisted Student Center Technician in running athletic concession stands.
Performed additional duties assigned by the Director of Athletics and Associate Athletic Director.
05/2001 to 06/2003 Pittsburgh Steelers (PSSI-SC) Pittsburgh, PA
Facilities Operation Assistant
Firsthand experience in opening a new sports facility.
Assisted the Director of Facilities in overseeing maintenance and operations of Heinz Field; Home of the Pittsburgh
Steelers (NFL) and the University of Pittsburgh (Div I).
Assisted in managing facilities staff; maintenance, plumbers, turf management, electricians, and custodians.
Assisted Director of Facilities in planning, coordinating, and managing activities associated with the presentation of
professional and intercollegiate athletic games, and other events.
Assisted the Director of Stadium Operations in establishing appropriate maintenance, grounds keeping, security and
custodial requirements for Heinz Field; and establishes and administered appropriate schedules and procedures for
the same.
Scheduled work routines for all employees assigned to his supervision
Assisted in working with media relations, ticket office, marketing/promotions staff, and Food services.
Performed additional duties assigned by Director of Facilities.
EDUCATION
California University of Pennsylvania, 2005-2007
M.S., Sport Management
The University of North Carolina at Greensboro, 2003-2004
Graduate work in Recreation, Park, & Tourism
California University of Pennsylvania, 1995-1997, 2000-2002
B.S., Sport Management
DANIEL A. ZUBER
861 Tipton Avenue * North Versailles, PA 15137 * 412-***-****
*********@*****.***
Community College of Allegheny County- South Campus, 1992-1995
A.A., Applied Science
DANIEL A. ZUBER
861 Tipton Avenue * North Versailles, PA 15137 * 412-***-****
*********@*****.***
REFERENCES:
Mr. Brian Opacic
Director of Stadium Operation
PSSI Stadium Corp
Heinz Field
900 Art Rooney Avenue
Pittsburgh, PA 15212
Ms. Cathy Roberts
Senior Woman Administrator/ Associate A.D. - Facilities Operations
University of North Carolina at Greensboro
1000 Spring Garden Street
Greensboro, NC 27403
Mr. William Cleary
Athletic Director
Serra Catholic High School
200 Hershey Drive
McKeesport, PA 15132
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