Customer Service Sales

Location:

Posted:

September 07, 2010

Sandra Holmes

Ph: # 215-***-**** C: # 267-***-**** E-mail: ablf6s@r.postjobfree.com

Summary of Qualifications

Outstanding customer service skills, achieved and resolved 97% of customer accounts

Over six years of office experience

Strong, self-motivated, punctual, attention to detail and follow directions accurately

Responsible, reliable, and friendly

Clerical skills include: typing, ten key, data entry, filing, mailings, keeping records, answer phones.

WORK HISTORY

SPRING 2010-Present AMERICAN GREETINGS Merchandiser

Set up and display every day and seasonal cards with increase sales of 110%.

WINTER 2009-2010 VCC (Excellent Media Graphics) Volunteer

Excelled in the area of designing flyers, bulletins: as well as office procedures.

SPRING 2008-2008 Ms. L. Martin Volunteer

Provide assistance for elderly individual; in light housekeeping, errands, laundry and shopping.

FALL 2008 MCS GROUP, INC Customer Service Representative

Kept records of customer interactions and transactions, recording details of inquiries, complaints, and

comments, as well as actions taken for court procedures.

SPRING 2007 MELLON BANK Mailroom Support

Sort mail for distribution, stamped and dated time of receipt on incoming mail. Examined checks and

handled data spreadsheets.

FALL 2006 TOYS R’ US Sales Floor Associate

Provided product solutions and lead the customer through the sales process. Greeted customers, met

needs, answered questions whereas people were satisfied of the outcome and were pleased. Stockroom

well kept, pricing, merchandise was well shelved.

SUMMER 2004-2005 NCO FINANCIAL Collections Representative

Oversee the investigation, analysis, and follow-up for the collection of overdue accounts advise clients of

alternative solutions for meeting their obligations.

EDUCATION

Moore College, Philadelphia, PA

Completed courses in Graphic Design & Typography, courses planned in computer art & design.