Customer Service Medical Billing

K arla Hall

E mail: K **********@*****.*** Home Phone: 614-***-**** Cell: 614-***-****

QUAL I F ICAT ION SU M MARY

• Adept at developing rapport with people

• Skilled at handling the public with professionalism and sensitivity

• P roficient with computers and M icrosoft Word and Excel

• Work professionally independent or w ithin a team setting

• P roven ability to successfully multi task

• Seeks opportunities for developing new skills

P rofessional Experience

2002 2009

Discover Network New Albany, Ohio

Acquiring/Network Specialist

Responsible for balancing and tracking 18 merchant settlement accounts averaging $1.5 million daily

Worked closely with third party processors to resolve all merchant issues

Prepared and presented quarterly reports for each account review to the Headquarters Account Executives

Completed research projects, correcting system errors on accounts with missing funds

Gathered and assessed needs from internal units; created custom solutions to resolve issues (e.g., missing

deposits, system errors, misdirected funds).

Participated in conference calls with internal and external customers to resolve issues

*Promoted to Acquiring Specialist 2009, assigned three new accounts in addition to present accounts to

maintain and monitor

Assigned position of Subject Matter Expert (SME) for the Client Relation Department. Responsible for writing and

updating all on line guidelines for the department

Instrumental in numerous team projects to correct gross errors

Severed on several non profit benefit projects for the company, *Memorial Golf tournament to benefit Birdies for

Children’s’ Hospital, *Ronald McDonald House’s annual Christmas Bazaar to benefit expenses for families with

children admitted to Children’s Hospital. *Elected to head up the department Christmas Gift Shoe Box project for

the soldiers overseas

Received monetary award for innovation resulting in saving the department 2% annual expenses

Received the department platinum award for team player, numerous awards for excellent customer service

WORK HISTORY

1999 2002

Senior Merchant Service Representative

Research and identify the cause for merchant funds suspending in the system

Approved and released the suspended batches of funds within 48 hours vs. the standard of 72

1995 1999

Merchant Service Specialist

Facilitated 60 70 phone calls per day resulting in completing 100% of customer’s request, e.g.

account inquiries, file maintenance, ordering supplies

Assisted the major Government Department with setting up new accounts and updating old

accounts as need

Acted as a liaison for Bankcard Conference policies and procedures

EDUCATION AND TRAINING

Anatomy & Physiology certificates Southwestern Career Academy

Medical Billing & Coding certificate Southwestern Career Academy

American Sign Language Interpreter Columbus State Community College

Business Major 60 hours complete Franklin University

VOLUNTEER WORK

Columbus, Ohio 2009 Present

Christian Women’s Job Corp (CWJC)

Non profit organization that prepares women emotionally and aids them in life skill development for the

purpose of obtaining employment

Serving as a mentor to assigned participants

Instructing a Microsoft Word 2007 class

Researching foundation funding for the organization’s local site

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