JEHAN (JOHN) M. RAHMAN ***** Burleigh Drive Wesley Chapel Florida,

***** 813-***-****

Email: ablf4v@r.postjobfree.com

SKILLS

Programming Languages: Visual Basic, Fortran, C, Pascal and Basic

Operating Systems: VM/CMS, Win 9X, ME, XP, 2K, Vista

Software: STATA, AutoCAD Version 12, certified by Executrain in Microsoft

Word and Excel, Lotus Notes, Peregrine ticketing system

EDUCATION

THE WICHITA STATE UNIVERSITY, Wichita, Kansas (1991)

Bachelor of Science - Mathematics

WORK EXPERIENCE

Citi Bank / Advantage Staffing (July 2009)

Anti Money Laundering Investigative Analyst

Utilized the AML monitoring system to identify accounts that appear to have

unusual and/or suspicious activity.

Performed an analysis of the account's activity primarily focusing on high

risk customers

Recommended a course of action based on the analysis

Drafted suspicious activity reports

JPMorgan Chase & Company / Kforce Professional Staffing (February 2009-

March 2009)

File Transmissions Customer Service

Communicated with clients calling who are having issues with ACH-Direct

Deposit file transmissions

Monitor the Infodex application to ensure timely file releases, file

deletions, and perform the outbound courtesy call notification (Manual Call-

back).

Maintain and update various customer databases and input/output schedules

as required

Research, investigate, and resolve client inquiries through phone callbacks

and Lotus Notes email

Depository Trust and Clearing Corporation / Hudson IT Tampa, Florida

(February 2008 to May 2008)

Help Desk Specialist

Provided first level help desk support to internal and external clients

Utilized Microsoft SMS tool to remote in to internal client computers

Reset passwords for mainframe, windows OS, and windows applications

Troubleshot Lotus Notes issues

Provided support for proprietary internet explorer financial applications

including internet explorer security certificates

Utilized Peregrine ticketing application to send trouble tickets and

incidents to second level support

STREAM INTERNATIONAL Tampa, Florida (September 2000 to October 2007)

Customer Care Consultant

Provided technical support to America Online, Compuserve and Gateway

internet customers.

Troubleshot DSL, Cable, and dial up internet connections, checked accounts,

reset passwords, and instructed

customers on how to install, run, and configure software.

Educated customers on general computer questions and concepts relating to

the internet.

FORD CREDIT / MANPOWER., Tampa, Florida (May 2000 to August 2000)

Account Services Representative

Answered Ford customer financial inquiries over the phone in reference to

vehicle loans

Processed account adjustments in computer database and mailed application

documents to customers

Helped other team members with processing of other accounts

KNOWLEDGE VIEW INC., Tampa, Florida (Dec. 1999 to Mar. 2000)

Software Tutorial Scripter

Designed software tutorial videos for the internet by writing voice clips

as well as mouse movements of the

shows during the pre-production process.

Quality reviewed videos for errors in the post-production process.

SUNTRUST BANK, Orlando, Florida (1999)

Tech Support (contract position with System One Technical)

Installed and configured personal computers utilizing Microsoft Windows 95.

Tested for network connectivity and configuration on NT server.

HAFIZ RAHMAN M.D P.A., Tampa, Florida (1995 to 1999)

Administrative Assistant

Updated computer hardware and software for computer system.

Performed maintenance to existing patient system (updating patient

database)

Scheduled appointments for patients.

NIELSEN MEDIA RESEARCH, Tampa, Florida (1996 to 1998)

Associate Research Analyst (Statistical Research Department)

Assisted in statistical research by running SAS programs under VM/CMS

environment to check and clean data for household

demographics.

Performed analysis of data as required to help supervisor in data

compilation.

Created charts and graphs on spreadsheets using Microsoft Excel.

Wrote reports to various departments utilizing Microsoft Word for errors in

data.

FLORIDA MEDICAL QUALITY ASSURANCE INC., Tampa, Florida (1995)

Statistical Data Analyst

Analyzed and generated medical data profiles and formulated related reports

of compiled findings

Performed various pattern and trend analyses and recommended and initiated

further analysis deemed necessary to confirm any

preliminary adverse findings

Maintained profiles and reports for reference, provided support in

retrieving data for Cooperative Project activities, and

performed Internal Quality Control functions for quality and

utilization review data

UNIVERSITY PSYCHIATRY CENTER, Tampa, Florida (1995) (part-time)

Outcome Measurements Assistant

Provided technical analysis of a newly developed software program through

interviewing patients and offered suggestive and

corrective actions on improving system. Program was designed for

diagnosing mental illness and was ear-marked as a model for

nationwide usage.

Performed hospital quality care surveys in direct support of analyzing

performance of new program.

KOCH INDUSTRIES, Wichita, Kansas (1993 to 1994)

Computer Drafter

Mapped pipelines utilizing AutoCAD version 12 on Novell Network.

Input natural gas and oil pipelines into computer system by effectively

reading blueprints for location.

Digitized pipelines utilizing Hitachi Hicommscan Digitizer.

Programmed computer using Autolisp to insert blocks into drawings.

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