Customer Service Quality Assurance

*** ********** **. . ***********, ** ***** . . . . . Phone (502)

***-****

Jennifer D. Keltner

Objective

Seeking a challenging career with an organization

where I can contribute my skills and goals.

Professional experience

2004 - Present Premier Home Care Inc.

Regional Supervisor

Supervisor customer service for 7 locations

Supervise process of order intake of medical

equipment

Collections/financial hardship

Administrator of training program for new employees

Payroll

Negotiate insurance contracts

System Software Administrator

ICD-9 Coding / HCPC Codes

Create and implement new policies and procedures

for IOP committee

2002 - 2004 Praxair Healthcare Services

Patient Care Coordinator

Order intake of new equipment

Compliance

Quality Assurance

Audit medical records

Obtain prior authorizations

Track oxygen prescriptions required by state law

1998 - 2002 Pediatric & Neonatal Specialist

Medical Assistant Coordinator

Schedule diagnostic testing and medical procedures

Accounts receivable/payable

Obtain prior authorizations

Coordinate physicians schedule for two locations

Prepare and distribute literature for medical

clinics and classes

1993 - 1997 Dr's Yancey Hammer & Hack

Medical Secretary

Answering phones, scheduling appointments

Posting payments on accounts

Obtaining referrals/prior authorization

Scan medical documents and track filing system

Education

1989 - 1993 Valley High School /

Diploma

2001 - 2003 Jefferson Community

College / General Studies

2005 - 2009 University of Phoenix /

Bachelors of Science Business

Administration

Contact this candidate