Customer Service Assistant

QUSHAUNDRA J. WILLIAMS

*** ***** ****** ******

Mobile, AL 36610

251-***-**** home 251-***-**** cell

**********@***.***

OBJECTIVE To obtain a position as a within your company where I

can utilize my

skills, abilities, and experience to promote a

positive work environment.

EDUCATION Alabama State University, Montgomery, AL

Bachelor of Arts & Sciences in Social Work, May

2008

G.P.A. 3.1 on a 4.0 scale

C. F. Vigor High School, Prichard, AL

Advanced Diploma, May 2000

FIELD

EXPERIENCE Autauga County Department of Human Resource, Prattville,

AL (Spring 2008)

Social Work Intern

. Conducted home and school visits to foster care children

. Prepared reports and assessments

. Formulated and developed service plans for client needs

. Provided services to children who were placed in foster

care, group homes, or with relatives.

. Coordinated and monitored supervised visits in the

facility.

. Observed investigation of child abuse and neglect cases

. Observed court hearing for different cases.

South Haven Health &Rehabilitation Center,

Montgomery, AL (Fall 2007)

Social Work Intern

. Assisted social worker with a caseload of 80 to100

residents.

. Ensure clients medical, personal, and activities needs were

met

. Schedule family meetings.

. Prepared residents Medicaid applications.

. Monitor residents for behavior management

. Prepared care plans for residents.

. Marketed with different hospital and physician in the

community.

WORK

EXPERIENCE Twin Oaks Nursing Home, Mobile, AL (August 2008- Present)

Admission Director/Marketing

Representative

. Perform Clerical duties. Answer multi line telephone

. Complete admissions paper work. File paperwork and charts.

. Distribute mail to resident and staff.

. Complete purchase orders.

. Communicate with potential residents and family members of

potential residents.

. Input and maintain resident's accurate information in data

system.

. Prepare residents assessments and discharge planning.

. Attend marketing events in the community.

. Provide excellent customer service

. Verify Insurance

. Maintain resident's confidentiality, dignity, and respect.

. Schedule appointments.

. Develop for each resident a preliminary and comprehensive

assessment and written care plan that identifies the

emotional and social problem for the residents.

. Attend training and educational in-services for staff.

. Visit hospitalizes residents.

. Consult and communicate with social workers and case

managers at different hospital to market the facility.

Max Credit Union, Montgomery, AL

(April 2005-December 2007)

Member Service Representative II (Senior Teller)

. Provided accurate member service

. Perform clerical duties

. Verified cash transactions

. Verified cash shipments, vault, cash, and coin machines

. Perform the duties of the head teller when not present

. Multi-tasking skills

True Divine Childcare, Montgomery, AL (September

2003-Feburary 2005)

Teacher/Director's Assistant

. Prepared breakfast, lunch, and snacks

. Taught daily lessons from ABEKA books

. Assisted the director with plans for the center

. Received and processed daycare payments

. Assisted with the after school children

Commonwealth National Bank, Mobile, AL (April

2000- July 2003)

Bookkeeper, Loan Assistant, Transaction

Specialist (Teller)

. Filed checks, loans, and other paper work

. Mail statements and different letters

. Received commercial and individual deposits

. Verified cash and paid checks

. Processed night drops and mail-in transactions

. Performed clerical duties

SKILLS Microsoft Word, Excel, Internet Applications,

Outlook, Power Point,

Spreadsheet, Copier, Fax, Telephone

REFERENCES UPON REQUEST

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