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Administrative Assistant Office

Anaheim, California, 92804, United States
May 27, 2010

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Kim Ngan T. Nguyen

Contact number: (714) ***-**** Email address:

OBJECTIVE: A position in administration where I can utilize my experience and skills obtained over the years.


Cal Poly Pomona Foundation, Pomona, CA Aug 2008 - March 2010

A.R.C.H.E.S - Administrative Assistant

• Scheduled and organized special events with supervisor, scheduled staff appointments and maintained

master schedule for a grant program serving 150+ people

• Maintained accounting budget record and archives, tracked spending against budget, and processed

payment requests through campus and Foundation services

• Coordinated inventory and requisition of supplies and equipment on an as needed basis

• Generated travel requests and reconciled travel expense reports through state and Foundation services

• Shared supervision of 150+ students and 10-15 student assistants

• Created and disseminated pertinent information to students regarding upcoming campus events and

general office updates and events through publicity flyers, marketing, and correspondence

• Compiled and generated statistical reports, analysis and correspondence

• Maintained master schedules for the Project Director, Learning Specialist and staff

• Coordinated department tutor matching and scheduling

• Maintained and monitored participant files, general office forms, and standard documents

• Generated and maintained accurate student contacts for e-mail, phone, and addresses

• Maintained student and tutor records, and processed appropriate correspondence

• Opened and closed office daily and attended all schedule staff, departmental, and division meetings,

training sessions and activities

• Received and screened visitors, answered phone calls

California State Polytechnic University, Pomona, CA Sept. 2007 – Aug 2008

Computer Science Department - Administrative Support Assistant

• Provided clerical support to the Chair, Support Coordinator, Undergraduate Advisor and Graduate

Coordinator in performing office functions, data entry, and maintained other clerical duties

• Served as liaison to department visitors

• Received and screened visitors, answered phone calls, clarified and assisted in their concerns, directed

and provided information where appropriate

• Scheduled Chair’s calendar; arranged appointments for conferences, two computer labs and recorded

messages in Outlook

• Maintained files for faculty and chair searches, and processed appropriate correspondence

• Coordinated the ordering & distribution of Faculty textbook desk copies from publishing companies and

track arrivals

• Distributed and collected the Instructional Assessment forms, and assembled assessment binders

• Instructed students regarding academic petitions and advising worksheets; removed holds at the direction

of the Undergraduate Advisor

• Assisted Computer Science Graduate Coordinator in scheduling Thesis Defense, documented and posted

notices of flyers to faculty through email, mailroom and bulletin boards

• Assisted faculty in opening classroom doors, and offices, restocked office supplies and mailroom copy


• Organized faculty department files, created and maintained students files, compiled faculty class and office

hours schedules for department website

• Distributed incoming mail and packages, and handled outgoing mail

• Maintained bulletin boards and posted notices in the computer labs

Jackson Hewitt Tax Services Jan.2001 - April 2004

Tax Processing Assistant/Receptionist

• Facilitated 12 office supervisors in problem solving of the Jackson Hewitt Profiler software

• Assisted travel arrangements, database entry, and scheduling front desk coverage

• Hired, trained and directed assistant tax processors to answer routine inquiries and explain standard

policies and procedures to others

• Directed and answered customer and staff inquiries regarding organizational rules and regulations and

confidential payroll and benefits information

• Analyzed, evaluated and proposed solutions to standard and refer complex problems to appropriate staff

• Examined, collected, and cataloged tax returns into filing cabinets in alphabetical order


California State Polytechnic University, Pomona, CA (DOUBLE MAJOR) December 2008

Bachelors of Arts: Psychology

Bachelors of Arts: Sociology

Dean’s List: Honor Roll July 2004 - July 2007

Perfect Attendance


Vietnamese Student Association Sept. 2004 - June 2005

Asian Pacific Islander Sept. 2004 - June 2005

Multicultural Council Committee Sept. 2004 - June 2005


• MS Office (Word, Excel, Outlook, PowerPoint), Adobe Acrobat 7. 01, and PeopleSoft

• Macromedia Director 7 (certificate), Typing 54 wpm and Ten-Key by touch (certificate)

• Proficient in Multimedia Production & Lingo, MAC, PC, printer, fax, copier, and scanner

• Fluent in written and spoken Vietnamese, conversant in Spanish

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