Customer Service Sales
Resume:
Jenny Petiote
Piscataway, NJ *8854
H 732-***-**** / C 908-***-****
E-mail *********@*********.***
OBJECTIVE
A challenging position in the Compliance field that utilizes analytical and customer service skills, along with
diverse business knowledge of the life insurance industry to manage the company’s risk and support its
overall goals, while fostering professional development
EXPERIENCE
Prudential – Life Insurance Development Program (LIDP) 12/07 – Present
Third Party Distribution: Institutional Channel (LIDP) 03/10 – Present
Project Management Specialist
• Provide project management support for technology and operational initiatives supporting individual
life insurance sales within banks, wirehouses, and independent broker-dealers (Institutions)
• Partnering with the BGA Growth Strategy team to define the strategy and project plan for growing
weighted premium sales within Institutions by 150% within 5 years.
• Manage onboarding process of new Institutional clients through coordination of selling agreement
negotiations and operations/product training plans.
• Participate in business planning and progress meetings with Institutional executives, providing
metrics and analysis on sales results
• Manage the setup of services such as DTCC commission feeds and Tier 1 Appointments for our
Institutional clients
• Manage the submission and approval process of marketing materials and product changes/new
products to ensure compliance with our Institutions’ review process
Agency Distribution: Planning & Analysis (LIDP) 03/09 – 03/10
Business Measurements Analyst
• Provided analysis on key performance drivers, such as product sales, recruiting efforts, new agent
productivity, and management effectiveness to retail distribution channel’s executive team, business
partners, and field management
• Prepared consolidated exhibits and analytical summaries in support of monthly Agency
Management meetings and quarterly Territorial Challenge sessions
• Developed a template for tracking the measures of success of strategic initiatives post-
implementation
• Led project to revamp weekly snapshot report to ensure alignment with Agency Distribution’s multi-
year strategies
• Collaborated with the Corporate Real Estate unit to define and execute a strategy to reduce Agency
Distribution’s real estate footprint, while planning for a growth in agent headcount
• Provided field support to and managed expenses for the Southern Territory’s 13 agency offices
• Co-authored business case for realigning resources within the Southern Territory in order to
maximize our presence in high growth opportunity areas. Partnered with Operations to implement
the Southern Territory Realignment strategy within our systems.
• Assisted with the initial analysis and planning phases of the Operations & Controls (O&C)
Efficiencies project by assessing several O&C functions performed in the field and identifying
opportunities for creating efficiency
Product & Financial Partners: Product Strategy (LIDP) 12/07 – 03/09
Product Management Specialist
• Developed and analyzed sales reports of the individual life insurance product portfolio for area
management, identifying trends and assessing impact of product changes
• Analyzed competitive data to evaluate Prudential’s product positioning in the marketplace and assess
reasonableness of our variable products’ fund fees
• Developed and executed communication plans for product repricings/revisions and new product
launches
• Provided guidance in the development of product marketing, communication, and training materials
for product releases
• Created an advisory council with the Client Retention team to solicit input on customer/distribution
needs and product gaps
• Managed 38a-1 annual attestation process for the Disclosure Control Committee
• Managed process for proxy requests received for funds available within our variable product
portfolio
Pruco Securities – Woodbridge, NJ 09/04 – 11/07
Senior Trade Support Specialist / Registered Principal
• Supervised team of ten traders providing back-office brokerage operational support to over 2,300
captive agents and their clients, ensuring that service standards were met on a daily basis.
• Reviewed and determined appropriate actions steps for flagged transactions that included violations
of B and C-share thresholds, speculative trading, potential churning, etc.
• Reviewed traders’ calls to monitor for quality assurance, providing constructive feedback.
• Responsible for training all new hires on trade desk policies and procedures.
• Contributed towards the quarterly OSJ (Office of Supervisory Jurisdiction) review by reviewing
incoming and outgoing client correspondence, monitoring solicitation of general securities and
citing opportunities for letters of intent.
• Monitored the completion of share class analyses for all mutual fund trades exceeding $10,000, and
compiled detailed metrics for upper management.
• Assisted management with developing and implementing control routines, operating procedures and
policies that optimize efficiency and minimize risk to the company.
• Assisted sales agents and clients with placing trades in various investment vehicles such as mutual
funds, stocks, bonds and UITs.
• Provided outstanding customer service in dealing with transactional or service-related issues,
maintaining a high resolution rate.
• Worked closely with correspondent clearing firm to reconcile all trade discrepancies.
• Served as primary point of contact for top producing sales agents, researching and resolving all
escalated issues.
EDUCATION
Rutgers State University – New Brunswick, NJ 09/00 – 5/04
• B.S. in Finance with minor in Statistics
• Cumulative GPA: 3.748/4.0
LICENSES & DESIGNATIONS
• FINRA Series 7, Series 24, Series 53, Series 66
• Chartered Life Underwriter (CLU) – Courses completed, Pending graduation
TECHNICAL SKILLS
• Microsoft Office ( Excel, Word, Outlook, Power point and Access )
• Lotus Notes
• Thomson ONE Smartstation Trading Application
• Verint workforce management software
Contact this candidate