Project Management, Program Management, Portfolio Management, PMO

Reymond Tan, PMP, ITIL

Email: ****.***@*****.***

Mobile: 609-***-****

Project Management Professional – proven ability to lead and manage IT business operations and re-engineering of processes to improve performance and operational efficiencies. Excellent in developing and providing consulting services, training and management support. Proficient in identifying the direction of technology and its application to business systems. Hands-on leader and proven knowledge in a wide range of networking technologies. Coordinated the successful and simultaneous completion of projects in a global enterprise which includes BMW, Sanofi, Merck, Pfizer & Bayer.

P R O F E S S I O N A L E M P L O Y M E N T

Town Sports International New York, NY 03/2013 – 12/31/2014

IT PMO Director

Responsible for establishing a formal PMO. This includes research and implementation of appropriate project management methodologies; oversight of project planning, execution, and implementation; and ensuring alignment between projects and overall corporate strategy. Additionally I was responsible for overseeing internal and external communications related to project management, strategic planning, and human resource management within the PMO team.

Primary responsibilities:

• Project Management

o Research, identify, and implement appropriate project-management methodologies, policies, and procedures.

o Oversee the preparation of business cases that clearly identify project scope, objectives, costs, and benefits.

o Ensure alignment between projects and existing business needs.

o Develop, monitor and evaluate appropriate project metrics, milestones, and expectations.

o Identify and present improvements to project processes and efficiencies to the executive team.

• Communication

o Act as point of contact for vendors, business partners, and other stakeholders.

o Regularly communicate status of project and program portfolio to both upper management and stakeholders.

o Oversee timely communications of project management policies and procedures as necessary

• Strategic Planning and Relationship Management

o Participate in the development of the company’s strategic business roadmap.

o Collaborate with the executive team to identify priority projects and estimate project budgets, timelines, key staff, and other resources necessary for successful completion.

o Develop and cultivate strong business relationships with end-users and other project stakeholders.

• PMO Human Resource Management

o Oversee project assignments, scheduling, and task delegation.

o Administer performance appraisals and provide mentoring and coaching to PMO team members.

o Support professional development and ensure the availability of appropriate training and development opportunities.

Summary of Accomplishments:

• Developed a 3 year technology transformation program / roadmap designed to reduce CAPEX spending

o Educated senior IT leaders in creating and documenting value proposition, with notable success in the approval of migrating 75% of production servers to Cloud / Amazon Web Services (AWS).

Led architects and engineers in the upgrade of major platforms:

• Microsoft Domain, DNS, DHCP and Windows 2003 upgrade to 2012 R2

• Microsoft SQL 2003 upgrade to 2008 R2

o A thorough ROI analysis facilitated the successful implementation of a hosted VOIP and reduced the capital investment by as much as 1.5 million dollars against the total cost of ownership

o Established technical guidelines in regards to vendor selection for the WAN transformation project, resulted in a more cohesive execution of tasks and reduced the timeline by 5%

o Completed a multi-year / multi-phase implementation of core business application leveraging SAAS model

Collaborative Agile development and testing method reduced the total cost of implementation by 15%

• Managed requirements gathering, stakeholder expectations and communication for IBM Cognos BI Reporting project

• Provided QA best practices and guidance to IT, contributed to the on time and on budget completion of the Oracle EBS R12 upgrade, Oracle CRM & Oracle Social Media implementation

ArborSys Group Princeton, NJ 03/2012 – 03/2013

Senior IT Program Manager

Responsible for end-to-end program and project management, including monitoring the project scope and requirements through client stakeholder engagement. Performed risk assessments; project charter change process; appropriate executive relationship management; budget management; and, resource management through all program / project phases. Served as the primary on-site contact for all program / project activities

Primary responsibilities:

• Contract & Program Management

o Manage the program from initial determination of scope and requirements to execution and go-live. Ensure training is provided prior to service delivery.

o Proactively manage and monitor execution of deliverables

o Ensure resolution of cross segment/team project issues, risks, and / or conflicts

o Manage critical path, dependencies, contingency and overall budget performance (e.g. EAC vs. budget)

o Proactively eliminate critical path road blocks to help ensure successful delivery of the solution

o Take steps to proactively mitigate project risk as defined in project plan.

o Validate that proper deliverable and phase stage containment is occurring where required, e.g., signoffs are scheduled and completed, dependent deliverables are completed, phase plans are completed and agreed to by project leads before the phase starts

o Manage all change requests, validate all budget/schedule impacts, obtain the stakeholders' commitment

o Ensure peer and/or quality reviews are completed for each project and address findings with project team

• Client / Stakeholder Management

o Understand the fundamental solution being developed/deployed - its business value, blueprint, how it fits with the overall architecture or business operations, risks, etc.

o Ensure the project stakeholders' expectations are understood and managed

o Escalate issues to management which cannot be resolved at the Program / Project level

o Ensure stakeholders clearly understand what risks will or will not be mitigated

• Internal & External Human Resource Management

o Ensure that internal and external project resources with appropriate skill sets are provided

o Ensure project members effectively manage dependencies, budgets, and schedule

• Program Communication

o Report and manage overall project /release status back to the project sponsor and stakeholders

o Take responsibility for end-to-end solution delivery, ensuring timely delivery of high quality project deliverables through effective team communications with focus on quality

o Communicate approved changes to all teams

Summary of Accomplishments:

• Sanofi-Aventis, Global program to improve clinical information management capabilities

o Process simplification – led global team to improve processes in the document lifecycle

o Service Delivery – managed technical resources in enhancing functionality for business users

o Tools development – managed offshore resources in developing SCM using Agile method

• Merck, Global Sharepoint 2007 to 2010 Migration

• Merck, Global Windows 7 rollout

• BMW USA, Global program to improve document imaging capabilities

o Technical Upgrade – managed client’s infrastructure team in upgrade the environment to support Documentum 6.5

o Process re-engineering – led business teams in the discovery process, analysis and solution mapping

o Custom development – managed US and offshore resources in retrofitting new screens and reports

UNFI - Albert’s Organics Division Bridgeport, NJ 07/2008 – 03/2012

Senior IT Project Manager

Responsible for representing the Albert’s Organic Division technology needs to corporate for approval and budget allocation. Managed a team of 15 developers and engineers that were engaged in various projects. Pioneered among senior leaders in the formation of an EPMO.

Summary of Accomplishments

• Datacenter Consolidation and Transformation Program

o Physical to VM servers migration

o Legacy storage systems to EMC storage migration

o Datacenter relocation & consolidation from New Jersey to Connecticut

o Disaster recovery site creation and integration

• Technology programs during mergers and acquisitions

o Infrastructure, datacenter and application consolidation effort during the UNFI acquisition of SunOpta

o Infrastructure, datacenter and application consolidation effort during the Albert’s Organics acquisition of Pro Organics

• BI Reporting migration from Crystal Reports to Qlikview

UNFI Cont’d.

• US Nationwide Windows 7 desktop rollout

• Microsoft Sharepoint 2007 to Sharepoint 2010 Migration

• EDI enhancement by creating a staging database that connects to various systems

• ERP Implementation Program

o Process re-engineering

o Legacy system retirement

o ERP implementation

Pfizer Inc New York, NY 12/2000 – 07/2008

IT Manager (Worldwide Public Affairs & Policy Division)

A business technologist for the Corporate Affairs division. Responsible for implementing corporate technology initiatives globally. Managed internal and external resources of varying sizes depending on the initiatives being undertaken.

Summary of Accomplishments:

• Infrastructure, datacenter and application consolidation effort during the Pfizer - Pharmacia merger in 2003

• Infrastructure, datacenter and application consolidation effort during Pfizer – Warner Lambert merger in 2000

• Integrated and consolidated IT services provided to the division by leveraging Global IT’s service streams

• Increased remote users productivity by introducing new standards and policies

• Successfully implemented the global distribution of streaming news software for the entire division

• US and Europe Windows 98 to Windows NT desktop rollout

• Latin America and Asia Windows NT to Windows 2000 rollout

• Global web development for the social and humanitarian programs

• US implementation and rollout of RSA VPN infrastructure

• US rollout of Microsoft Outlook to replace Lotus Notes

• US mobile computer refresh program every 3 years

Pfizer Inc New York, NY 05/2000 – 12/2000

IT Manager / Technical Lead (Corporate Affairs)

Pfizer Inc New York, NY 05/1998 – 05/2000

Network and Server Support (Consumer Health Care Division)

Pfizer Inc New York, NY 05/1997 – 05/1998

LAN Engineer (Computer Information Technology Division)

Bayer Pharmaceuticals Manila, Philippines 12/1996 – 05/1997

IT Assistant Manager

E D U C A T I O N:

Fruition Partners (ITIL V3.0 Foundation)

New York, NY

Edwell Programs (PMP Course)

New York, NY

Bachelor of Science - Computer Science

AMA Computer University, Makati, Philippines

O R G A N I Z A T I O N S:

Project Management Institute

Member #1257806

Filipino Professionals (www.FilipinoPro.com)

President

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