Customer Service Medical

*** ********* ****, ************, ** *****

PHONE 256-***-**** . E-MAIL ablewh@r.postjobfree.com

Tensia Hughes

Objective

Highly motivated, seeking career advancement within

dynamic, high growth organization that welcomes

fresh ideas, initiative, dedication, and

experience.

Work experience

2010-Current Arab Medical

Arab, AL

Office Manager/ Sales

Manages a variety of general office activities by

performing the following duties personally or

through subordinate supervisors. Interviews

customers and records interview information into

computer for customer service by performing and

following duties. Talks with customers by phone or

in person and receives orders for delivery,

pick-ups, discontinuance, maintenance, or change in

service. Set up equipment, gives patient education.

Provides Fitter Services for location.

2009-2010 Fuller Medical

Gadsden & Albertville, AL

Customer Service Representative

Handle phone calls, distributes and documents the

information appropriately. Receives incoming orders

for equipment and documents accordingly as well as

contacting appropriate field personnel.

Communicates with referral sources on an ongoing

basis. Work with family or referral source and

service personnel on delivery and/ or pick up

arrangements. Fit customers with orthotics,

equipments, diabetic shoes, and Post-Mastectomy

clients for Bras, breast forms and other associated

products. Verify insurance and retain

authorizations as needed. Bill insurances for

equipment. Set up patient's with sleep apnea on

CPAP machine when sleep lab faxes the orders. Fit

patient's for CPAP masks. Follow up with patient's

on CPAP for downloads and problems.

2006 - 2009 Southern Medical Equipment Albertville,

AL

Customer Service/ Fitter

Handle phone calls, distributes and documents the

information appropriately. Receives incoming orders

for equipment and documents accordingly as well as

contacting appropriate field personnel.

Communicates with referral sources on an ongoing

basis. Work with family or referral source and

service personnel on delivery and/ or pick up

arrangements. Responsible for working "Open order

reports." Responsible for confirming complete work

orders and forwarding completed paperwork to the

HME billing office. Take incoming calls from

diabetic patients as well as Doctor Offices to ship

out diabetic supplies monthly and/or fit customers

with diabetic shoes. Fit customers with orthodics,

equipment, and Post-Mastectomy clients for Bras,

breast forms and other associated products. Fax

time cards.

2001-2006 America's Best Care Plus Pharmacy

Rainsville, AL

Billing Specialist/ Pharmacy Technician/ Customer

Service/ HIPAA officer

Billing primary and secondary insurance claims on

the patient's behalf for breathing medications and

diabetic supplies that was shipped out to the

patient. Worked a variety of reports on

collections. Entered patient data into computer and

entered prescriptions. Fill and dispense

medications to patients. Filing, making follow up

calls and monthly calls for medications, and

routing calls where need to be. Train and teach

employees on HIPAA procedures. Follow up on the

HIPAA procedures to make sure they are being used

correctly.

Education

2008 -Current Virginia College- Huntsville, AL

Currently working on Bachelor Degree in Health

Service Management

Have taken the following courses: Medical

Terminology, Critical Thinking, Learning Framework,

Communications, English, Anatomy and Physiology,

College Algebra, College Mathematics, Principles of

Accounting, and Sociology, Medical Law and Ethics

and Business Essentials, Keyboarding, Contemporary

Literature. Currently taking: Healthcare Delivery

Systems and Legal Issues in Health Science.

North East Community College- Rainsville, AL

GED

Standard Courses

Crossville High School- Crossville, AL

Basic Schooling

Standard Courses

Licenses and Certifications

Post- Mastectomy Fitting Certificate, Diabetic Shoe

Fitting Certificate

Computer Skills

Microsoft Excel, Word, Outlook, Publisher, and

PowerPoint. Billing software includes: Mesta-Med,

Sales Logix, TIMS, Team DME, and Med-Act. CPAP

software includes: Respironics software and ResMed

software.

References

Amy Tyson 678-***-****

Deborah Owens 256-***-****

Misty Copeland 256-***-****

Contact this candidate