T racy Scott
**** ****** **** ********, **** ****3 727-***-**** **********@*****.***
Objective
I feel I will be an asset to your company. I am career minded, detail oriented, fast
paced team individual. I have the ability to multi task with precise outcome. I am a
fast learner. I enjoy challenging myself with new goals, and accomplishing them.
Enjoy meeting new people, and making them smile. I have excellent customer
service skills, always with a positive friendly attitude. Being able to succeed at my
career is awarding. I am looking for a career with growth opportunity.
Growing with a company, making a positive, productive impact within the
company. Learn new things to better myself for the company, and my career is my
main objective.
Administrative/ Scheduling Assistant
Experience
2008-2010 KG Health Partners Inc., Safety Harbor, FL.
Answering phones, scheduling appointments, variety of office
administrative duties, team player.
Reviewed patient accounts, handled billing inquires, insurance
verification, customer relations.
Worked closely with physician teams, handled all patient related
questions, resolved problems with a positive, caring, friendly
attitude. Handled all physicians scheduling. Building strong,
valuable, caring customer relations with patients, contacts, and
clients.
Achieved goal settings, increased productivity, precise data
entry, professionalism, dedication, and commitment to building
the company.
Collection Representative/ Refund Processor
Assistant
2007-2008 Coast Dental Corporate, Tampa, FL.
Collecting patient/insurance AR resolved problems, achieved
goals, active team player.
Answering phones, audit patient accounts, closed, and
resubmitted insurance claims, resolved problems, and customer
satisfaction.
Reviewed daily paperless patient refunds/adjustments, processed
patient/insurance refunds, handled all patient inquires, handled
all refund mail, assisted with disputes, assisted with insurance
grievances, assisted with entering insurance capitation
payments, achieved goals, resolved problems, worked closely
with office managers auditing patient accounts, customer
satisfaction.
Front Office Assistant/ Medical Billing
2002-2006 Stephen J. Kornfeld Allergy & Asthma, Palm Harbor,
FL.
Answering phones, scheduling appointments, filing, verify
insurance benefits, handled various administrative duties,
greeted patients, answered inquiries, and provided information,
resolved problems.
Collecting patient AR, posting daily charges, and patient
payments, balanced end of day, ability to multi task, handled
stress related issues, positive attitude, customer satisfaction,
being a team player maintaining a precise office atmosphere,
excellent accuracy.
Assisted collecting insurance AR, posting insurance payments,
resolved insurance related problems to maintain a precise,
accurate office billing.
Office Manager/ Medical Billing
1997-2000 Paul A. Richter Family Podiatry Group, Tampa, FL.
Managing the office, customer satisfaction, precise office
atmosphere, and daily job expectations achieved.
Handled various front office administrative duties, answering
phones, scheduling appointments, filing, collecting co payments,
verify insurance benefits, assisted with back office procedures,
building a strong, trustworthy customer relations with a friendly,
caring attitude.
Posting daily charges, and patient/insurance payments, balanced
end of day, transmitted daily charges, collecting
patient/insurance AR, resolved problems, maintained accurate,
and precise office billing.
Education Grove City High School, Grove City, Ohio
Paul C. Hayes Technical, Grove City, Ohio
Graduate 1991
High School Diploma
Dental Assisting/ X- ray Certification
Qualification/ Skills
Met or exceeded all performance goals to date. Recognized for dedication to my
team members, Managers, Directors, met, or exceeded job expectations.
Commitment to go that extra mile, commitment to customers, building strong,
caring, valuable relationships with clients, attention to detail, professionalism, and
my ability to handle multitask with excellent precise, accuracy. Demonstrated
ability to meet the needs of customers with a positive, friendly attitude. Being
trustworthy, hard working, reliable, and punctual. Taking on new tasks in the
company, and my ability to learn quickly while still doing my everyday task.
Positive attitude in all work related issues. Computer skills, knowledge in Microsoft
Office, Word, Outlook, Excel.
References available upon request.
References