****A North Buffum Street Cell : 920-***-****

REBECCA S. BERES

Milwaukee, WI 53212

ablert@r.postjobfree.com

PROFESSIONAL QUAL I F ICAT IONS

• Accomplished, Motivated and Goal-Driven Professional with a proven record of performance and initiative

i n a competitive environment.

• Customer-focused communicator with proven ability to understand and convey complex product

i nformation, develop rapport and build strong relationships with customers.

• Dedicated and resourceful team player committed to success.

• Proven sales performer who is adept at working independently with minimal supervision as well as

contributing and collaborating as a productive team member.

E DUCAT IO N

U niversity of Wisconsin – Madison, Madison, Wisconsin

Bachelors of Arts in Sociology – Graduated August 2001

L akeland College – Sheboygan, Wisconsin

M aster Level Courses in Academic Advising and Career Counseling – January 2005-June 2006

WORK EXPER I E NCE

ACT I V E CO M M U N ICAT IONS I N T E R NTAT IONAL M i lwaukee, W I

National Account Representative-January 2010-September 2010

Sell conference attendance to “C” level executives, medical research and healthcare administrators to

a ttend world renowned, cutting edge, industry leading medical conferences.

• Consistently have met and exceeded company set goals.

• Through outbound calls increased company database to enhance potential contacts and

conference attendees.

P E N N L I F E I NSURANCE COMPANY Waukesha, WI

Independent Insurance Agent – August 2008-December 2009

Canvas the senior market to promote, educate and sell health insurance products.

• Research and identify clients through company provided leads, referrals and extensive cold calling.

• Development of new accounts through individual and group presentations.

• Customize insurance policies for a diverse community population to meet the member’s needs.

U N I TE D H EALT H GROUP Green Bay, W I

Health Advisor – July 2007-August 2008

B uild t rusted relationships with members across their healthcare lifecycle. Educate members on the

f undamentals of consumer-driven health care.

• Resolve member service inquiries related to:

- Medical benefits, eligibility and claims

- Financial spending accounts and health savings accounts

• Independently manage client caseload to resolve member inquiries through comprehensive research with

a t imely follow-up.

• Diffuse conflict and member distress by customizing a personal approach to meet all types of member

communication styles and personalities

• Mentor and coach to new hire representatives

FOX VALLEY AUT IS M TREAT M E N T PROGRA M Appleton, WI

Line Therapist – August 2004-June 2006

Provide individual one on one instruction with child to teach how to safely function at home and in the

community. Work with child to improve language, academic and social skills, decrease unwanted behaviors and

to develop independence. Participate as an active member of consultation with physicians, senior therapist and

family to map out an effective education plan for child.

AMER I P R ISE AUTO AND HO M E I NSURANCE De Pere, WI

Inside Sales Representative – March 2003-July 2004

• Aggressive selling/presenting /educating/servicing property and casualty insurance, specifying in

automobile, homeowners and personal umbrella policies in 38 states.

• Responsible for monthly sales objectives on an individual and team basis.

• Met and exceeded monthly sales quotas, ended 2003 133% to goal.

Client Service Representative – September 2001-March 2003

• Respond to client inquiries/updates regarding their auto and home policies including coverage, billing and

policy changes.

• Mentor to new hires in the areas of territory/state specific requirements, client relationships, company

and underwriting guideline/rules/regulations.

• Most Valuable Team Member fourth quarter of 2002

COUNSEL I NG EXPER I E NCE

Green Bay, WI School District – Elementa ry – H igh School

Intern Counselor – December 2005-June 2006

• Prepared and conducted classroom guidance lessons to elementary through high school students in

regards to developing skills related to personal/social growth and educational/career growth.

• Facilitated individual and small group counseling sessions focusing on peer mediation, conflict

resolution, and an assortment of school-age issues.

* references available upon request

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