Angela Farmer

*** ******* **** *****

Goldsboro, NC 27530

919-***-****

ableq6@r.postjobfree.com

Summary of Qualifications

• 15 years Training and Instructional Design Experience (Instructor Lead, eLearning).

• 3 years SAP R/3 4.6C and ECC 6.0 training, system documentation and technical lead

experience (MM, PLM, PM, FI-CO, SCP, BW, HR, Navigation)

• Experience in all components of software implementation, including needs analysis,

organizational change management, training implementation planning and execution, course

design and delivery, and post implementation support.

• Educated in Adult Learning Theory.

• Excellent communication and presentation skills.

• Traveled 75% annually, both domestically and internationally.

Technical Expertise

• •

RWD uPerform Microsoft Office Suite

• •

InfoPak Robohelp

• •

Articulate TeamSite

• •

Captivate Snagit

• •

Adobe NetMeeting

• •

WebEx SharePoint

• •

SAP/MM, PLM, PM, FI-CO, SCP, BW, HR Document/Data Management

• •

PictureTel Ecolab

Industry Experience

Manufacturing, Federal Government, Pharmaceutical, Automotive, Human Resources and

Payroll Professional Services, Telecommunication, Utility

Education

Master of Arts Organizational Communication Western Kentucky

University 1994

Bachelor of Science Communication and Theater University of North Alabama

1992

Professional Experience

RWD Technologies, LLC May 2009 – Present

Client: US ARMY Logistics Modernization Program

SAP Technical Lead

• Provide knowledge transfer for certification to trainers on Human Resources and Finance Courses

• Manage a team of developers updating 93 courses from SAP R/3 4.6C to ECC6.0, including 1131 uPerform

work instructions, exercises, job aids, simulations, and eLearning courses.

• Managed the development of 5 new Finance, Acquisition, and Education eLearning courses.

• Work closely with management to ensure project remains within scope and deadlines are met.

• Participate in daily project management status meetings to discuss issues and determine mitigation.

• Facilitate uPerform Administration including document management, publishing, glossary administration,

user administration.

• Acting as RWD onsite project manager, maintaining financials including time-keeping, invoicing, expense

reporting, and project review.

RWD Technologies, LLC June 2008 – May 2009

Client: US ARMY Logistics Modernization Program

Instructional Designer/Trainer

• Collaborated with Subject Matter Experts to design courses for SAP Human Resources, Warehouse and

Inventory Management, Finance, and Acquisition, courses.

• Wrote objectives, course outlines, course content and job aids for Instructor Led courses

• Created simulations, work instructions, and cue cards using uPerform software.

• Created eLearning course on SAP 4.6C Navigation.

• Performed technical editing on Human Resources, Warehouse and Inventory Management, Finance, and

Acquisition, courses.

RWD Technologies, LLC April 2008 – June 2008

Training Consultant

• Lead a team of 5 in creating a series of eLearning courses on RWD’s Human and Operational Performance

Improvement Solutions.

Kelly IT Resources May 2007 – December 2007

Client: Ceridian

Human Resources Organization (HRO) Content Developer

• Developed and tested client Human Resources Organization websites using TeamSite software.

• Collaborated with customers on the design and content of their companies HRO website.

Data Support October 2005 – March 2006

Client: Barr Laboratories, Inc.

SAP Trainer

• Trained managers, supervisors and plant floor personnel on all aspects of SAP Plant Floor Production

Execution, from the staging of raw material to the manufacturing of final product.

• Created Production Execution and Materials Management training materials, including work instructions

and simulations using Info Pak software.

Ajilon Consulting July 2004 – October 2005

Client: Ford Motor Company

Project Manager II

• Managed all facets of the migration of Ford Production Systems applications from NT servers to Windows

2000 servers, which included the collaboration and coordination of plant personnel, database

administrators, technical installers, and trainers.

Received ITI Best of the Best Award from Ford Motor Company - Power Train Division in June 2005 for

managing the successful completion of the migration of all servers from NT to Windows 2000 technology.

Kelly Services September 2003 – May 2004

Clients: Clorox, EDS, and 12 additional national accounts

Senior Staffing Supervisor

• Managed recruiting, hiring, training and placement for the number one (Clorox Company) and number

three (EDS) Regional accounts, as well as for 12 additional accounts.

• Conducting employee orientation.

• Resolved problems and managed customer/employee relations.

• Conducted employee meetings at customer sites.

Compuware Corporation March 1999 – January 2002

Client: Ford Motor Company

Technical Trainer/Content Developer

• Trained plant floor applications, including: Plant Configuration, Security, Non-production and Production

Requisitioning, and Plant Equipment Maintenance, and Order Control.

• Collaborated with plant management to incorporate change management communication into training

facilitation.

• Wrote statements of work, standard operating procedures, user manuals, training guides and business

processes.

• Gathered, documented and communicated site concerns, application launch issues, business process issues,

application functionality issues, and application enhancement requests to Systems Development teams and

related Business Units, and worked with business units, development teams and management to mitigate

issues.

• Conducted application pilots and client installations at customer site.

Received Management Recognition Award from Ford Motor Company and Employee of the Month Award

from Compuware Corporation Michigan Branch in February 2000 for outstanding contribution to the

successful launch of Ford Motor Company’s most critical Y2K Manufacturing Application.

Bell Atlantic Professional Services September 1997 – June 1997

Client: Bell Atlantic

Technical Trainer/Content Developer

• Project: Single Image Workstation Project involved the first time networking of 6 geographic divisions of

Bell Atlantic Operations within the state of New Jersey.

Designed and developed a two day course for field operators using laptops and software for the first

time.

Facilitated training on Windows 95, MS Office 95, Internet-Netscape, Cc:Mail, and Extra Attachment-

(GUI to operation mainframe applications).

• Project: Leadership and Coaching and Feedback Courseware Development.

Designed and developed customized courses on Leadership Skills and Coaching and Feedback.

A.D. Novack Company September 1997 – December 1997

Client: SPL World Group

Technical Content Developer

• Project: CIS PLUS+® involved the courseware development and system documentation of a utilities

software application.

• Wrote courses, including facilitator guides and student handbooks on Payment Arrangements, Customer

Payment Advanced Issues, Processing NSF (non-sufficient funds) Charges, and Manual Adjustments to

Account Balances.

Fruit of the Loom, Inc August 1996- August 1997

Information Technology Instructor

• Collaborated with Subject Matter Experts to design course content for Account Forecasting, Call Center

and Warehouse Distribution applications

• Trained Account Forecasting, Call Center and Warehouse Distribution applications

• Trained Microsoft Office Suite applications, including Word, Excel, Access, PowerPoint, and Project

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