Quality Management

JAMIE L. SMITH

**** ********* ** **** ****, MS **637 ablepu@r.postjobfree.com 901-***-**** 901-***-****

PROFESSIONAL PROFILE

Management & Leadership – Accomplished in leading personnel at all levels, including managers, supervisors, department

heads, and staff. Proven ability to collaborate with executives. Exceptional team building skills. Long –term vision coupled with

detail orientation.

Communication & Professionalism Customer and employee oriented. Effective and articulate. Savvy in interacting with

management, staff, clients, vendors, consultants, and subcontractors. Accessible, flexible, and energetic. Consistent demeanor in

all situations.

Business Improvement & Problem Resolution – Resourceful in implementation of operational improvements and management

of challenging projects. Excellent analytical and problem solving skills. Proven ability to identify needs, enhance efficiencies,

and cut costs.

KEY SKILLS

Microsoft Office Suite HP Printers and Copy Machines Dell Laptops

Microsoft Active Directory PSTOOLS System Maintenance

HTML Coding Visual Basic Cisco CallManager

PROFESSIONAL EXPERIENCE

U.S. Army National Guard 2001 – 2010

Communications Chief (E7/SFC) - Signal Systems Support Specialist (25U)

My duties included managing a team of five personnel that installed, operated, and maintained radio and

automation support for 182 automation systems. I also managed and provided technical assistance for

over 250 clients including military and civilian personnel.

Key Contributions:

Responded to requests for technical assistance in person, via phone, and remotely.

Diagnosed and resolved technical hardware and software issues.

Developed a work order database used to log and track all help desk interactions.

Worked closely with Network Administration, Information Assurance, and Enterprise Operations

departments and redirected issues to the appropriate personnel.

Installed and provided technical support for network printers, scanners, and digital senders.

Tracked and remotely installed Information Assurance Vulnerability Alert patches.

Managed client accounts and machine accounts using Microsoft Active Directory.

Diagnosed and resolved network issues from the switch to the computer, printer, VoIP telephone, or

digital sender.

Installed and provided technical support for VoIP telephone services.

Assigned and reviewed work of team members, assuring that the members had integral roles in

hardware and software installations, maintenance, enhancement, and support.

Provided information regarding status of work assignments to my command through verbal and written

reports weekly.

…

Developed, initiated, and conducted preventive maintenance inspections on all equipment that we

supported.

International Cold Storage 1996 - 2008

Continuous Improvement Supervisor

My duties included ensuring the delivery, accuracy, and review of performance measurement tools in

support of safety, quality, and production. I also ensured that processes aligned to the operating

framework within manufacturing projects that eliminated re-work, provided cost savings, identified safety

issues, and increased client/customer satisfaction within the site.

Key Contributions:

Tracked continuous improvement projects by functional areas to assure that project and plans are on

track and meeting the company’s goals.

Coached & Mentored employees in the application of 5S, Root Cause Analysis, Standard Work

Procedures, Setup Reduction, Preventative Maintenance, Quality Clinics, and Mistake Proofing.

Trained and supported employees in techniques for identifying performance, safety, and quality areas of

improvement.

Coached & encouraged teams to meet deadlines.

Tracked benefits of the program and reported progress to upper management.

Identified and coordinated operational performance, quality, and safety improvement projects.

International Cold Storage 1996 - 2004

Quality Control Technician

My duties included inspecting and testing the products at various stages in the production process. I also

inspected shipping crates for accuracy and completeness prior to shipping.

Key Contributions:

Documented results and presented the information to top management.

Suggested modifications to processes which improved the consistency of the products quality.

Closely worked with the production and shipping departments to determine the cause of any defects

discovered.

EDUCATION AND CREDENTIALS

Associate of Applied Science Degree

NORTHWEST MISSISSIPPI COMMUNITY COLLEGE - SENATOBIA, MS

IT Networking and Cisco Routing

INFORMATION TECHNOLOGY – FIELD SERVICES BRANCH – FT. HOOD, TX

REFERENCES

Available upon request

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