Sales Customer Service

James Koza

865-***-**** >>> *** Mountain Pass Lane, Knoxville, TN 37923 >>>

*******@*******.***

Senior Executive leveraging expertise in sales, marketing, and business

development to drive territory expansion and market share gains. Mentors

teams and management to eclipse competition and deliver top customer

service.

~ Directed P&L in excess of $175M ~

Produced seven record quarters in a row, propelling sales from $2.4M to

$8.6M amidst a market downturn:

Grew category sales 29% YOY while driving dealership presence from 2,000 to

2,500+ distributors.

Drove western territory market share from 34% to 72% through team

development,

relationship building with key clients, and improved call center service.

Creates buy-in among C-level executives through effective communication of

benefits and return potential:

. Secured partnerships with top 13 regional distributors in six months and

designed targeted campaigns to increase client base, driving revenue to

$100M+ in less than two years.

. Enhanced reputation and claimed top spot with key client and channel

partnersby demonstrating company's value over its chief competitor;

highlighted 6% distribution growth per quarter and a 33% sales advantage

month over month.

Implements training programs and process improvements to advance expertise,

service, and performance:

. Elevated representative knowledge and sales capabilities with 93% selling

offerings from all categories.

. Implemented a tracking program, lowering duplicate shipments to less than

1% and elevate on-time deliveries.

. Introduced an escalation team to ensure client concerns/complaints were

addressed within one business day.

BS, Biology ? University of Wisconsin

Graduate Studies in Biology ? University of Idaho

Professional Overview

Independent Sales Consultant Miller Heiman: 2009-Present

Partners with diverse corporations to improve sales performance and

customer relations, instituting and training on proven methodologies and

processes in complex selling environments.

. Identifies companies in need of enhanced sales processes and formulates a

service package to correct deficiencies and elevate performance in areas

such as forecasting, presentation, and closing rates/time.

. Pitches benefits to key decision makers, winning buy-in to develop

contractual relationships valued between $25K and $1M, spanning six months

to two years; leads team formation and service implementation.

. Currently working with a company to optimize strategic selling for

government contracts.

Vice President of Sales Perfect 10: 2005-2009

Advanced from Senior Director of Sales for the Western Region to head a 35-

member national sales force and manage 2,000+ distribution partners for a

$400M manufacturing company; delivered on P&L objectives and secured sales

support from vendors and marketing teams.

. Transformed commercial department into a separate division and increased

YOY sales 33% thereafter.

. Grew company footprint at twice the rate in 2009 as 2008, rolling out

services at 160 new dealers while outpacing competitors' average monthly

sales performance 100%+.

Director of Sales Metron North America: 2000-2005

Promoted twice in three years, advancing from area management to nationwide

oversight; led 42 sales reps and collaborated with 400+ retail locations to

distribute/sell satellite entertainment services and accessory products.

. Expanded presence into 13 western states, doubling overall business and

boosting market share from 5% to 68%.

. Achieved rapid growth by securing agreements with regional and

independent retailers in six months; drove client base from zero to 1,800

in less than five years, generating $90M+ annual revenue.

. Contributed to TiVo launch and created first call center and distribution

hub.

Director of Sales Marketing & Management Corporation of America: 1995-

2000

Coordinated sales activities for a 70-person regional agency providing life

insurance and annuities.

. Recruited and trained a 12-member management team, increasing production

210% in one year; consistently ranked top in the nation, growing annual

revenue from $177K to $550K.

. Increased client retention 26%+ in eight months by rolling out an

aggressive customer service campaign incorporating direct mail and follow-

up calls.

. Designed training manuals aimed at developing teams and creating uniform

sales processes.

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