Customer Service Sales

Andrew J. Mattingly

Address: Contact Information:

**** ***** ****** **. #** ******.*********@*****.***

Lexington, KY 40511 (C) 502-***-****

Heavy customer service interaction, whether it be face-to-face or via telephone, during previous employment.

Maintained/worked in as many as twelve systems/databases simultaneously. Worked directly with customers until their issues

were fully resolved. Previous work in a heavy call volume environment. Proficient in Microsoft Excel, Word, PowerPoint,

and Outlook. Cold calling and sales experience. Superb analytical and organizational skills. Ability to multi-task in a fast

paced environment. Detail oriented and able to work as part of a team as well as individually.

EXPERIENCE:

April 2010 – Present AFLAC Lexington, KY

Independent Sales Associate

* Licensed to sell health and life insurance

* Work with each company’s Bookkeeping department to demonstrate how to add

deductions to their records

* Ensure proper deductions are taken for each person as well as reconciling their

AFLAC bill

* Daily prospecting for new clients

* Maintain a positive relationship with clients

Oct. 2009 – Feb. 2010 Neogen Corp. Lexington, KY

Shipping Clerk

* Temporary position thru Precision Staffing, was offered full-time employment at

the end of the assignment period

* Pulled stock based on sales department requests

* Responsible for completing orders in upwards of $100,000

* Managed inventory levels with the use of hand held scanners

* Ensured accuracy and proper packing for FDA regulated substances

May 2008 – May 2009 UPS - Aircraft Tooling Louisville, KY

Aircraft Tooling Administrator

* Received inbound calls from mechanics/other airports

* Liaison between various airports throughout the United States

* Responsible for tracking inventory of all tools throughout UPS’s aircraft fleet

* Created weekly Excel reports of all tools outstanding at UPS’ Louisville location,

including which department and which supervisor they originated from

UPS - Main Air Hub Louisville, KY

Belt Administrator

* Completed manifest for aircraft containers, with information such as tail number,

weight, number of packages, destination, and any hazmat information

* Responsible for all hazardous materials and associated paperwork

* Maintained multiple databases displaying number of packages on each container

and all hazmat information needed for flight clearance

* Worked closely with supervisor and package handlers daily

Andrew J. Mattingly

Address: Contact Information:

1435 North Forbes Rd. #19 ******.*********@*****.***

Lexington, KY 40511 (C) 502-***-****

UPS - ISRG Louisville, KY

International Shipment Resolution Group (customer service rep.)

* Heavy call volume/email/fax environment

* Maintained multiple databases with all pertinent information and notes regarding

each package under my control

* Worked on packages as small as envelopes and as large as multiple package

shipments in upwards of $50,000

* Communicated with UPS shippers and foreign customs officials around the

country

* Main priority: getting packages released from foreign customs

May 1999 – Dec. 2005 Mazzoni’s Café Louisville, KY

Busser/Cook/Bartender

* At the age of 20, was appointed manager of restaurant for an entire day

* Balanced and closed all registers

* Prepared food for customers and cleaned entire restaurant and all dishes

* Served customers and responsible for cash and credit card transactions

EDUCATION: Western Kentucky University Bowling Green, KY

Aug. 2003 – Dec. 2007 Degree: Bachelor of Science Graduated: December 2007

Area: Financial Management GPA: 3.51/4.0

(AACSB accredited) “cum laude”

Other focuses:

* Financial Planning Certificate

* Certified to sit for real estate license

EXTRACURRICULAR * FMA - Financial Management Association

INVOLVEMENT * Phi Eta Sigma - Academic honor society

* Golden Key Honor Society - International academic honor

society

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