Customer Service Sales

CLARENCE L. SIMMONS

*** ********** **** **** ** Phone: 601-***-****

Smyrna, GA 30080 Email: ablenq@r.postjobfree.com

Management Professional

A top-performing manager with over 6 years of experience in the retail

industry. Proven ability to lead and manage cross-functional teams to

exceed company goals and increase sales revenue. Skilled in maintaining

store inventory, managing purchasing, and providing sales leadership.

Strong expertise in bringing strong front-end and back-end management

skills in the areas of customer service, sales, inventory control,

purchasing, product resolution, and product knowledge. Highly accomplished

in building and maintaining customer relationships.

Areas of Expertise

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Forklift Operator Operations Management Purchasing

Order Picker Operator Team Leadership & Training Customer Service

Strategic Planning/Analysis Inventory Management Reach Truck Operator

Problem Solving Sales/Forecast Management

Retail Sales Management

Key Skills Assessment[pic]

Revenue Performance - Significant experience increasing store revenue

through strategic leadership.

Team Management - Committed to leading sales teams to optimize strategies

and drive sales.

Professional Experience

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CROCS COMPANY, Atlanta, GA 2012 - Present

Assistant Manager

. Increased store revenue 30.9% ($51,817) and yearly comp rate 29.1% since

promotion to Asst. Manager in 2013.

. Supervise staff of 11 full and part-time employees; manage shift

schedules and performance evaluations.

. Provide strategic vision for new store initiatives; oversee inventory

control and purchasing activities.

. Train staff in knowledge of company products and customer service

processes.

. Ensure exceptional customer service by developing and maintaining

customer relationships.

BED BATH AND BEYOND, Atlanta, GA 2007 - Present

Customer Service Associate

. Advise customers on utility and function of home appliances.

. Provide floor sales assistance on broad inventory of bed and home

accessories.

. Monitor inventory and collaborate with team members to ensure exceptional

customer experiences.

LOWES COMPANY, Atlanta, GA 2008 - 2012

Customer Service Associate & Team Lead

. Provided floor sales assistance on a broad inventory of garden and lumber

supplies.

. Maintained inventory and restocked store areas.

. Named Employee of the Month based on excellent sales and customer service

performance.

. 5 years Certified Forklift operator, order picker, and Reach truck

operating.

. Ensure inbound and outbound shipments are accurate and free of damage.

Report quality.

. Order Picking: Pull and Prepare product for shipment, ensuring that the

exact number and type of product is shipped and loaded.

. Keep appropriate records and reports to guarantee that tight inventory

control and maintained. Assist in physical inventories. Ensure proper

stock rotation.

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Bachelor of Science, Education, Jackson State University, Jackson, MS

Contact this candidate