Sales Customer Service

Martha Wiggins

706-***-**** ? *** Boulevard Apt. Up ? Athens, GA 30601

******.*******@*****.***

Experience Summary

Offering a background of 19+ years experience in sales, management,

customer service, and marketing.

Strengths: ? Solid verbal communication ? Professional writing skills ?

Relationship management ? Attention to detail ? Customer service ? Self-

motivated ? Needs Analysis ? Interpersonal communication ? Problem-solving

? Highly organized ? Time management ? Computer proficiency

Professional Experience

Patient Representative March 2009 - Present

Athens Regional Medical Center

. Make daily visits to patients and their visitors and offer assistance

when concerns arise.

. Consult with patients and visitors concerning satisfaction levels and

contacts appropriate hospital personnel for corrective action. Resolve

problems and/or make referrals to appropriate persons.

. Provide support to families in crisis situations.

. Perform post-mortem paperwork, including organ procurement, funeral

home and coroner contacts.

Independent Contractor March 2008 - February

2009

City Toons, Bishop, GA

. Develop new business and support through cold-calling, referrals, as

well as business and community networking.

. Successful experience in challenging sale of intangibles (advertising

on undeveloped, start-up internet site).

. Develop and implement all sales materials, including order forms,

multi-media tools and sales presentation books.

Advantage Promotions, Athens, GA

. 100% in-person cold call advertising sales on sports publishing

materials for local schools.

. Established new accounts with high school Athletic Directors

Licensed NC/SC Realtor /Broker 2006-2008

Easy Street Realty, Charlotte, NC

. Planned & utilized local marketing and advertising strategies

targeting and developing new customers.

. Applied consistent follow-up to self-generated and company leads to

establish client relationships resulting in the purchase of new and

resale homes, averaging 3 home sales per month.

. Facilitated home purchases by consulting with buyers during all phases

of real estate transactions.

. Conducted qualifying and needs analysis interviews with potential

homebuyers.

. Evaluated market trends to determine best offering price for

individual properties.

The Whitestone Group, Monroe, NC

. Managed multiple listings as selling agent for real estate

investors and 20+ local builders.

. Represented sellers by marketing and procuring buyers with $3.5M

annual sales.

. Realized maximum exposure of properties by means of traditional as

well as creative marketing techniques.

. Conducted weekly inspections of all properties to verify condition,

stage of construction, completion of work orders/inspections and

readiness to close.

. Prepared and negotiated all phases of contracts through closing.

Consultant/Community Sales Manager 2004 -

2006

Builder's 1st Choice, Charlotte, NC

. Consulted with new builders regarding site plans, home designs, model

homes, decorative features, design centers, budget development,

marketing, prospecting and sales.

. Introduced and advertised new builders in startup communities of 300+

homes to surrounding areas through Chamber of Commerce, Realtor and

community events.

. Partnered with marketing team and builder to design and execute

sales promotions and incentives.

. Designed and implemented prospect/client management and follow-up

campaigns.

. Conducted ongoing comparative market analysis to ensure competitive

pricing.

. Communicated and worked effectively with prospects, clients, builders,

vendors, developers, contractors, lenders, and Realtors .

New Home Sales Consultant/E-leads Coordinator/Closing Director

2001-2004

Cedar Croft Homes, Charlotte, NC

. Initiated and established company wide closing policy handbook.

. Mediated all negotiations and communication between builder and

customer from contract to closing resulting in $3M annual sales.

. Demonstrated advanced proficiency in Adobe Acrobat Professional by

creating writable PDF contract forms and worksheets with "auto-fill"

and price calculating capability.

. Created software database response system to efficiently respond to

all internet leads (250+/month).

. Trained new sales associates, assistants and closing coordinators.

General Manager 1997-2001

Jackalope's on the Korner, Charlotte, NC

. Managed day-to day operations of 125-seat privately owned restaurant.

. Solid inside sales performance in a fast paced environment realizing

average daily food and beverage sales of $10,000.

. Developed and initiated "Boxed Lunch" catering services for local

medical & sales professionals resulting in daily catering operations

for up to 500 persons.

. Designed sales promotions programs and strategic initiatives to

optimize sales.

Bar Manager/Catering Supervisor/Shift Leader 1991-1996

La Paz, Atlanta, GA

. Orchestrated all front-of-the house operations.

. Supervised, trained and coordinated 20+ employees.

. Performed catering operations with increasing levels of

responsibility for private and corporate events from 5 to 1000

attendees.

. Developed and implemented new marketing ideas & promotional events

to increase sales revenue by 20%.

. Assisted in the set up and opening of new locations.

Computer Skills

Proficient in Internet, Microsoft Office Suite, and Adobe Acrobat

Professional.

Education

BS, Psychology - Georgia State University, Atlanta, GA

1990

NC/SC Real Estate Broker License 2001

References available upon request

Contact this candidate