Michael Martin

**** *** ****** ****

Bossier City, LA 71111

Primary Phone: 318-***-****

Secondary Phone: 318-***-****

Email: ablelm@r.postjobfree.com

August 2007 - Present, Field Service Engineer (Trane)

Provide Information Technology support in a Manufacturing environment.

Maintain the Local Area Network in a Windows 2003 environment. Setup

computers and integrate hardware into Trane and Ingersoll Rand domain.

Add/modify computers and users in Active Directory. Fix all computer

hardware and software related issues. Initiate /resolve Remedy Help Desk

trouble tickets. Remotely support customers in Baton Rouge and New Orleans.

December 2005 - August 2007, Technical Engineer (CenturyTel) provided

unaccompanied technical services in an arena entertainment environment.

Responsibility extends to maintaining the Meridian based telephone system,

Tangent Point of Sales, time clocks programming, arena lighting,

scoreboard/video, distributed TV, audio systems and computer network.

Maintain the LAN and all support equipment in Windows 2003 environment.

Train AV crew in the operation of the video system, which includes the

Globe Caster with Time Machine and audio options, Betacam & DVCam videotape

decks.

January 2004 - June 2005, IT Support Tech. (Harrah's)

Provided support functions on AS/400, PCs, Telephony, Enterprise Networks,

NT Server, UNIX platform and on all applications including Casino System:

LMS, CMS, Events, SDS, Pit Player Tracking, Point of Sale system (Micros),

Time and Attendance systems. Maintain the Local Area Network and all

support equipment in Windows NT/2000 Operating environment

DEC 2000 - FEB 2003, Superintendent, Computer Ops (USAF)

Supervised and directed personnel and IT activities. Managed Unisys 2200

mainframe, LAN, and microcomputers in a 24x7 customer support environment.

Served as Senior Technical Analyst in resolving the complete range of IT

problems. Provided on time delivery of computer services and network

support to over 500 users. Coordinated, executed, implemented special IT

projects Developed customer support policies and procedures. Managed the

Help Desk and updated a comprehensive database of customer's problems.

NOV 1999 - DEC 2000, Superintendent, Computer Ops (USAF)

Supervised and directed personnel and IT activities. Managed Unisys 2200

mainframe, LAN, and microcomputers in a 24x7 customer support environment.

Served as senior technical analyst in resolving the complete range of IT

problems. Installed, configured hardware/software, and resolved problems in

Windows 2000/NT environment. Managed customer's databases and wrote local

AF computer programs.

Education:

1988 CCAF - A.S., Logistics Management

1988 Yuba College, California - A.S., Business

1989 CCAF - A.S., Computer Information System Mgmt

Contact this candidate