Customer Service Management
Resume:
Dear Sir or Madam:
I am submitting this cover letter with my resume as consideration for
employment with your company.
Over the course of my career I have acquired a variety of administrative
skills to include general office, accounting, reporting, work orders/
contracts, calendar management, event planning, customer service and data
administration. Most recently, I have focused those skills in the
Commercial Property Management industry. I have 7 years of specialized
Lease Administration/ Asset Management experience, 2 years Medical
Reimbursement/ Reporting experience and have held positions in the
Transportation and Hospitality industries. Throughout, I have called on
the foundation of training I received in the United States Navy - Honor,
Courage and Commitment. Each change in employment has afforded me an
increase in responsibility.
At Catellus Development Corporation, I worked with the Accounting and
Legal departments on a corporate REIT transition and assisted a team of
15 managers with monthly billing and reporting duties. At The Walt
Disney Company, I assisted with the initiation of a Lease Administration
industry study conducted by Deloitte and Touche. With CBRE, I accepted
the Senior Lease Administrator role for a team that successfully
navigated a transition of service providers for our client, The Boeing
Company. Together, we brought data consistency and annual CAM savings to
the client. At North American Properties, I worked with our partners in
Development to bring a new shopping center online; including identifying
an oversight in the standard lease language that would have prevented the
company from receiving full PTAX reimbursement. I also worked to
establish strong lines of communication with the local utility companies,
vendors and workmen. On a daily basis, I worked with contractors and
tenants to interpret the complicated language of our general liability
insurance requirements in order to maintain corporate Risk Management
standards. I had the pleasure of working with the Executive Management
team on the office holiday decorations as well as our annual Opening Day
ceremonies. I have demonstrated the ability to provide consistent,
quality results in all facets of my career. I have received praise for
my outstanding organization, professionalism and attention to detail. I
am a team player with initiative, loyalty and pride in my work. I am
capable of seeing the big picture and raising the bar with minimal
supervision.
At this time, I am looking for a long term, full time position within a
company that encourages open communication and fosters respect. I work
best in a dynamic environment that maintains a moderate to fast pace. I
love a challenge. I am truly a dedicated, committed office administrator
seeking a long-term professional relationship.
Thank you for taking the time to review my qualifications. I look
forward to meeting with you to discuss the open position very soon.
Should you have any questions or comments, please feel free to contact me
at 859-***-**** or via e-mail at ablel1@r.postjobfree.com anytime.
Sincerely,
Kim Jennings
Kim Jennings
932 Palomino Drive, Villa Hills, KY 41017
859-***-**** ablel1@r.postjobfree.com
Skills Summary
Report Preparation/ Analyzation
Written Correspondence
Customer Service/ Vendor Relations
Project Initiation/ Management
General Accounting (A/P/ A/R/ GL/ Monthly Reporting/ Budget Prep)
Information Management
Advanced knowledge of MS Office Suite (Excel/ Word/ Outlook)
MRI/ Horizon/JD Edwards Experience
Type 60 WPM/ 10 Key by touch
Calendar Management/ Travel Arrangements
Organized/ Dedicated/ Team Player
Professional Experience
7/08 - 5/09 North American Properties Cincinnati, OH
Property Administrative Assistant
Provided PT support to Commercial/ Residential Property Management (est.
300 leases)
Oversight/ Marketing of downtown parking lot
Tenant/ Vendor relations
2/06 - 9/06 CB Richard Ellis Irvine, CA
Senior Lease Administrator
Distributed all incoming documents for review/ abstraction (est. 300
leases)
Oversight of monthly payment schedule to Landlords
Worked with client business groups to resolve Landlord issues
10/05 - 2/06 Walt Disney Company Burbank, CA
Lease Administrator
Supervised all incoming documents related to EMEA Portfolio (est. 200
leases)
Maintained database/ payment stream
Evaluated invoices for compliance
Assisted with the formation of Lease Administration market survey conducted
by Deloitte and Touche
1/03 - 9/05 Catellus Commercial Development Corp. (REIT) Norwalk, CA
Lease Administrator
Managed all incoming lease documents (est. 500 leases)
Performed monthly billing/ invoicing/ historical analysis of tenant
accounts
Provided support to 15 Property Managers
Trained team members on computer system/ reporting procedures/ Sarbanes-
Oxley controls
Organized/ Maintained centralized library of CC&R and Owner's Association
documents
Participated in company transition to REIT status
Education
2006 Deloitte and Touche Los Angeles, CA
Lease Administrator Seminar
1993 United States Navy Chanute AFB, IL
Meteorological & Oceanographic Studies
1992 Corona High School Corona, CA
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