Service Manager

I am a highly motivated individual with a background in criminal justice.

I have extensive experience working with the public and enjoy working

within the community. I am assertive, eager to learn and enjoy taking on

new challenges. References can be made available upon request.

Professional Experience

Case Manager, Franklin County Community Based Correctional Facility -

Columbus, OH (May 2009-present)

Current Supervisor-Ericka White

Responsibilities

. Maintain a client caseload with appropriate service plans.

. Coordinate and develop appropriate service plans through the

utilization of various identified resources to assist the client with

life skills necessary in the community.

. Prepare service plans and aftercare plans which may include utilizing

services such as AOD, legal, behavioral, medical, educational,

vocational, family, and psychosocial for each client and update and

monitor such plans in a timely manner.

. Supervise client activities and prepare required reports of the

behavior and progress of clients. Daily, weekly, and monthly reports

are required as well as month end reports, incident reports as needed.

. Support client and their families in completing any court ordered

conditions

. Coordinate efforts with the court and community agencies to meet the

clients' individualized needs.

. Maintain regular contacts with referral agency staff assigned to each

client.

. Develop and maintain resources for clients by utilizing community

agencies.

. Arrange and conduct home visits with the client's family throughout

the referral.

. Provide information, training, or workshops to external agencies.

. Provide transportation for clients as needed for program/facility

related meetings and activities as needed.

. Develop a weekly work schedule to best service each client. Coordinate

with clinical staff regarding optimum client services. Arrange and

conduct visits with the client and family at the facility, home, and

community based locations.

Group Leader, Ramey Estep Homes - Rush, KY (Jan. 2009- Apr. 2009)

Responsibilities

. Responsible for the supervision of twelve juvenile offenders.

. Responsible for the supervision of and provided feedback for six staff

on a quarterly basis.

. Provided transport for youth on weekend furloughs or holiday furloughs

as needed.

. Responded effectively and promptly in the event of emergency

situations.

. Facilitated and presented day to day group meetings, classes and

educational lectures to residents.

. Provided weekly progress reports both oral and written on the juvenile

offenders, while closely with case managers

. Offered feedback to youth's families to help build and maintain

relationships

. Completed forty (40) hours of in-service training annually

Child Care Worker, Ramey Estep Homes- Rush, KY (June 2004 -Jan. 2009)

Responsibilities

. Monitored youth closely, maintained security on campus grounds and

responded appropriately to crisis situations

. Provided written progress reports and logs of each youth daily

. Engaged in positive interactions with youth and model appropriate

behavior

. Attended monthly staff meetings, attended and provided feedback at

weekly staff team meetings

. Provide transport of youth as needed

. Completed forty (40) hours of in-service training annually

Education

Bachelors of Arts in Criminal Justice, Minor in Sociology - Marshall

University - Huntington, West Virginia (2008)

. Successful completion of Community Relations, Social Organization,

Speech/Communications, Computer Sciences, Safety and Social Statistics

courses

Professional Development

CPR/First Aid Certified (2004 - 2009)

ORAS (Ohio Risk Assessment System) trained (2009)

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