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Customer Service Manager

Location:
Oklahoma City, OK, 73112
Posted:
September 08, 2010

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Resume:

Travis Ryan Burgard

____________________________________________________________________________

_________

**** ** **** **. ***, OK. 73112 405-***-****

ableiy@r.postjobfree.com

________________PROFESSIONAL EXPERIENCE_______________

. Technically proficient in Adobe Creative Suite

? Proficient in word processing software

. Skilled in both Windows and Mac operating formats

? Proven ability to work in a team environment

. Hard worker, tenacious and able to multitask

? Ability to take project from conception to completion

_________________ACADEMIC BACKGROUND________________

. University of Central Oklahoma

Edmond, OK - Bachelor

of Arts in Advertising, May 2006

- Emphasis in Graphic Design

_________________COMMUNITY INVOLVEMENT_______________

? Boomer Sooner Chapter of Credit Unions Committee, member since 2009

? Oklahoma Marketing Council for Credit Unions, member since 2009

? University of Central Oklahoma Alumni, member since 2006

___________________EMPLOYMENT HISTORY_________________

. Oklahoma Educators Credit Union Oklahoma City, OK Oct 2008 -

present

Marketing Director

Marketing

- Manage the Grants for Teachers Program.

- Responsible for coming up with new ideas to promote the

Company.

- In charge of creating and implementing new promotions.

- Create the promotional setup and design of each of our

locations lobbies.

Advertising

- Maintain all internal and external advertisements.

- Responsible for making sure all print ads are current

and up to date.

- Work closely with vendors to make sure deadlines are met

in a timely fashion.

Graphic Design

- Responsible for the design and arrangement of the

monthly newsletter.

- Design and layout monthly promotions.

- Complete redesign all internal and external brochures to

achieve a consistent look and feel.

- Created and distributed new mascot Visa check cards for

different schools that are affiliated with our Credit Union.

Public Relations

- In charge of coordinating all PR events.

- Put together all information related to OECU press

releases.

- Responsible in making sure all staff are aware of current

promotions and are trained in promoting new products to our

members.

Business Development Officer

- Responsible for cold calling and bringing in new SEG's (Select

Employee Groups).

- Maintains daily/weekly meetings with current SEG's and

promotes Credit Union services.

. Cox Communications Edmond, OK July 2005 - Oct 2008

Universal Home Tech, Proficient

- Installing and troubleshooting Phone, Data and cable TV.

- Home networking certified.

- Responsible for company van and other cable related equipment.

- Tester for new equipment.

- Perform extensive customer service.

- Required to perform sales for COX products.

- Escalate technician

. Oklahoma Today Magazine Oklahoma City, OK May 2006 - Aug.

2006

Advertising Intern

- Proofread and Fact checked ads.

- Maintained logs for payments and placement of ads.

- Designed ads for the magazine.

- Managed advertising clients' questions and issues.

- Was in charge of all direct mail pieces to potential customers.

. Westlake ACE Hardware Edmond, OK

June 1999 - July 2005

Department Manager

- Managed and oversaw department operations and ordering processes.

- Maintained all department displays.

- Responsible for department resets and took initiative to rework

areas of department that wasn't working or could not hold

enough merchandise for the demand of the product.

- Trained all new employees.

- Was responsible for training all employees on new procedures and

operations.

- Tackled any and all tasks that were asked of me outside of normal

store operations.

__________________PROFESSIONAL REFERENCES_________________

. Colleen McIntyre Production Manager for Oklahoma Today (405)

230-8454

. Luke Starry Commercial Loan officer for Bank 2 (405)

946-2265

. Alison Wolf VP of Marketing at FAA Credit Union (405) 682-

1990

. Denise Stranz Loan officer for OECU (405)

722-2234



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