Quality Assurance Customer Service

Resume

Mark Williams H. 601-***-****

*** *** *******

Madison, Ms 39110

ableiu@r.postjobfree.com

Summary

Over 25 years of hands on work experience-Background includes extensive

automotive assembly for tier one and tier two suppliers for Toyota, Nissan,

Saturn, Chrysler, Jeep and metal stamped applications for automotive heat

exchanger applications. Self-starter with strong communication and inter-

personnel skills oriented toward customer service and customer needs.

Extensive experience in Quality assurance/control based on USDA, ISO, ASTM,

Supply Chain and other related national/international standards. Certified

trainer in Lean, Verbal and Written Communications, Management Training,

Team Building and ISO 9000:2008 based standards through Plexus Corporation.

Excellent management skills, root cause analysis, action plan creation,

program management and excellent problem solving skills with emphasis on

team oriented goals. Executive skill level in the use of personal PC,

software platforms -Microsoft, computer s networks and related areas.

American Alliance Training Network Corp

Position: Director

Madison, MS 39110

2005 to Current

Founded the AATN with three other directors to provide complete services of

customized training, on site consulting and support services to Small,

Medium and Large OEM's in all industries and their supply chain.

As a Director and Lead Trainer, our efforts help produced world class

results for organization in attaining new clients, government contracts and

monetary increases in profitability. Results range from $20,000 to $1.7

Million in annual increased capacity and efficiency. Our Clientele included

private sector organizations to purely governmental contractors. The

training included but not limited to Auditor Certification and Training,

Lean, Problem Solving, Team Building, Management Development, Advanced

Product Quality Planning, Failure Mode and Affects Analysis. Some of our

clients included Nissan, AGC, Advanced Geo Technologies, Lazy Boy, Reckitt

Benckiser, Cooper Tire, Thyseen Krupp.

Calsonic Kansei, North American Operations

Position: Quality Liaison Engineer, Southern Region (Onsite at

Nissan-Canton Assembly Plant) 2003 to 2005

Responsible for all liaison activities including proactive analysis of fit

form and function of supplied components to Nissan-Canton. Primary

responsibility included working with Nissan personnel in identifying

potential improvements based on interaction of supplied components,

communicating customer needs, requests and driving customer satisfaction on

site. Deliverable's included follow up on customer concerns, verification

and validation of proposed and required engineering changes, packaging

issues, monitoring and delivering accurate data to the manufacturing

location to assure the voice of the customer is clear and concise.

Facilitating APQP (Product Realization) methodologies including PPAP

approval of desired and required changes on site.

Lextron-Visteon

Nissan Way, Canton Mississippi

Quality Manager 2002-2003

Responsible for all new vehicle launches, operational, training and

customer driven requirements and communication activities including

proactive analysis of fit form and function of supplied components to

Nissan-Canton. Primary responsibility included working with Nissan

personnel in identifying potential improvements based on interaction of

supplied components, communicating customer needs, requests and driving

customer satisfaction on site. Deliverables included follow up on customer

concerns, verification and validation of proposed and required engineering

changes, packaging issues, monitoring and delivering accurate data to the

manufacturing location to assure the voice of the customer is clear and

concise. Facilitating and training in Lean, Team Building, APQP (Product

Realization) methodologies including PPAP approval of desired and required

changes on site.

Hydro Aluminum Puckett, Puckett Mississippi

Position: ISO/QS9000 Coordinator, Supplier Development Coordinator,

Quality Engineering. 1997 to 2002

Coordinate activities and implementation of ISO/QS-9000:1998 3rd Edition

management system. Coordination of Supplier Development activities.

Establish solid foundation and effective quality management system of

continuous improvement both internally and externally. Implemented Powerway

Suite Solutions on 18 platforms to enhance compliance capability and

effectiveness for document control and gage calibration control for

compliance to ISO Guide 25/ISO 17025. Charged with monitoring and auditing

the effectiveness of the Quality System internally and at supplier

locations using certified and trained internal auditors. Responsible for

upgrading all computer systems located on or attached to a Novell network

system. Charged with implementing an effective relationship and structure

of current and future suppliers through compliance requirements stated in

ISOQS 9000 and TS 16949 standards. Charged with the establishment and

effectiveness of an internal calibration laboratory that meets ISO QS 9000

section 4.10.6 and ISO Guide 25/17025 requirements. ISO/QS-9000

Certification attained from start to finish within eight months.

First year goals of certification to the ISO/QS 9000 standards were

reached. Supplier PPM'S have been reduced 85% from an average of 1555 to

less than 120 PPM through strict supplier compliance requirements to ISO/QS

9000. Company goals based on proactive ISO/QS continuous improvement have

gained Hydro Aluminum Puckett world wide corporate awards two consecutive

years for efficiency, management and most improved.

Multicraft Electronics, Multicraft International, Brandon,

Mississippi.

Position: Quality Assurance Manager, Electronics Division 1995 to

1997

Leader of all Quality Assurance activities with regards to automotive and

commercial electronics applications and products. Customer relations and

supplier development customers included Delphi, Volvo, Saturn, Ford,

Nissan, General Motors and Fantom Technologies. Responsible for all

QS9000/ISO9000 requirements and site representative. QS9000 certified

internal auditor through Plexus Corp. ASQ member and division program

chairman for ASQ (American Society of Quality) central division membership.

During first year of service, goal attainment of less than 60 PPM from a

record high of 3000 PPM was attained. Overall, customer complaints and

concerns were reduced 78% with adherence to proactive continuous

improvement efforts based on ISO/QS requirements.

Hood Cable Company, Yazoo Industries, Yazoo City, Mississippi.

Position: Quality Control-Senior Quality Engineer 1992 to 1995

Supervising process control and auditing of all facets of production based

on MOSS,(General Motors, Mississippi operational standards and procedures),

General Motors QS9000 quality standards. Site representative for all

QS9000 standards dealing with PPAP, Corrective and Preventative Action,

Process Improvement, Continuous Improvement etc. Fully versed in complete

production of automotive best practices and manufacturing of

finished product, lead/terminal preparation and splice operations.

Rubbermaid Inc., Winfield, Kansas.

Position: Quality Assurance, Technical services, Al Positions. 1982

to 1992

Supervision of technical services, trouble shooting and repair. Quality

assurance

and control through auditing of injected and blow molded products per

Government and customer specific requirements and or specifications.

Additional experience in, logistics, warehousing, manufacturing and

technical services (Maintenance, heavy hydraulics and pneumatics)

Education

Waldron High School. Waldron, Ark.

Major: General Studies, 05/24/79 Graduate

GPA: 3.0

State Representative, Fellowship of Christian Athletes. State

Representative

United Methodist Youth. Scholarship/ Athletics /Football,

Track / Regional two

consecutive years.

Southwestern College, Winfield, Ks.

Major: B.S. HPER-Special Education, 05/25/92

GPA: 3.0

Degree: Working with severely handicapped children, physical

adaptation, communication development and rehabilitation.

Professional Skills

Certified Plexus Trainer, Coach, training systems and Service provider.

Certified through the ASQ/AIAG/ISO recognized training system to

assess, train

and coach management and all personnel within any Organization.

Maintaining the implementation of a ISO/QS-9000/TS16949: 2002

Quality

Management System. (training Internal auditors, Management

Understanding,

Employee Awareness etc.) Train and certify internal auditors and

trainers per

AIAG ISO/QS 9000/ TS 16949 requirements. (APQP, Control Plan,

PPAP,

PFMEA)

Certified Lean Master Trainer.

Developing and deploying Lean Strategies, in TPM, 5S, VSM throughout

organizations.

Certified Soft Skills Trainer.

Certified at the multilevel methods of Team Building, Management

Development,

Supervision, Communications and public speaking

Lead Auditor Trained, Excel Partnership, RAB Accredited Lead Auditor.

Trained by a RAB/RvA approved and certified course to lead an

internal audit

team to audit an ISO/QS9000 system to verify that the system

meets minimum

standards and effectiveness. Certificate # 9413

ASQ (American Society of Quality)

Member and Central Division Program Chairman (Elected June of 99 to

June

2000)

Communications

Highly skilled and trainer in both written and oral communications

either in personnel or procedural formats. Attended several

communications enhancement seminars to greatly improve successful

interactive skills. Certified in communication skills and evaluation.

Hobbies

Active and Avid in the Chinese Martial art of Shou Lin Kung Fu/Wu Shu/Wing

Chun and member of the National Lung Shou Pai Wu Shu Association and

International Chinese Boxing Association. Coaching children related sports

in the Madison & Ridgeland Recreational Association. Avid and skilled in

building & maintaining computers and computer networks (15 Years).

References: Available upon request

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