Customer Service Active Directory

Adam Hunt

Desktop Support Technician

Summary:

Adam is an eager professional with over six years of technical experience

in a corporate environment. He has strong skills in desktop, help desk, and

network support. Adam has experience training new employees in technical,

sales, and customer service fields. He is good at working in groups, but

very capable of working alone as well. Adam has a thorough knowledge of

desktop and laptop hardware, peripheral workings and installation. He is

also experienced and knowledgeable in networking, network installation, new

user setups, and Active Directory maintenance.

Technical Skills / Training:

Virus/Spyware removal

Windows 98, ME, 2000, XP, Vista, Windows 7

DOS

Network Routers and Switches - KVMS and Linksys predominantly

Various shell programs such as ERD Commander, Geek Squad MRI, Mini PE, etc.

Adobe Photoshop

Microsoft Office (Outlook, Word, Excel, Access, PowerPoint)

Active Directory permissions/policies, updates,software distribution

Network installation/setup, maintenance, password resets.

LAN/WAN, TCP/IP protocols, wireless/wired network repair/configuration,

DHCP, DNS, VPN.

Hardware/OS Diagnostics

Driver Installation/Update/Removal

Dotnet installation/fixes, winsock fixes

Hardware installation/removal, hard drives, network cards, memory (RAM),

motherboards, Processor, Graphics cards, power supply, CD/DVD Rom

Data Backups

Display setup and options for monitors

Dell/Compaq/HP/Gateway systems

Printers Lexmark, HP, Dell, Canon

Professional Experience:

Applebees/IHOP Corp. August 09 - August 10 (Contract)

Client Services

. Support home office/field DELL desktops/laptops with Windows XP SP2,

and McAfee antivirus.

. New user setups/Training

. Backups/Imaging

. Hardware/software/OS support

. Remote Desktop, phone, and Primarily Desk-side Support

. Active Directory maintenance

Waddell and Reed Financial August 2008 - Dec. 2008

Internal/Field Helpdesk

Support Internal/Field advisors on hardware and software issues by

phone/email.

Enter all calls into CORE/SIEBEL ticketing system stating name, problem

description, phone number, work performed, and resolution.

Remote assistance using Active Directory and Windows Remote Assistance or

WebEx software.

Create, maintain, or modify user's profiles using Active Directory.

Create, maintain, and modify Outlook email profiles.

Build, setup, and install new PC's and laptops for internal & field users.

Support connection issues for IE, Firefox, and Google Chrome.

Support all Waddell and Reed required software.

Daily use of Novell and DST systems.

Deploy all new software, patches, and beta software.

In - Land Construction Services, LLC February 2004 - Present

IT Technician/Network Administrator (Work as needed)

Responsible for setup and maintenance of all business and personal

computers.

Built, installed, and maintained Windows 2003 Server from the ground up to

store all and distribute all business documents throughout the network.

Installed the network and set up file and printer sharing to all business

computers.

Upgraded RAID0 hardware for out of date computers for better efficiency.

Advised all technical purchases, such as computers, laptops, all networking

equipment, software, and backup media/utilities.

Troubleshooting all hardware, software, and networking issues to find the

most efficient solution.

Assigned permissions and software access policies to individual users on

network using Active Directory.

Gained experience running CAT6 cabling.

Best Buy/Geek Squad August 2005 to January 2007

Geek Squad/Computer Sales

Performed computer diagnostics such as memory tests, hard drive tests,

motherboard, network card/setup, graphics card tests. Used applications

such as MEM Test, GW Scan, Data Lifeguard.

Diagnosed application errors, and system failures.

Solved problems with unknown solutions using own knowledge, researching

skills, and teamwork.

Responsible for the well-being of equipment that was being worked on, rate

of production, and customer satisfaction.

Implemented communication skills to determine the correct problem and find

the best solution possible and as quickly as possible.

Performed basic Data Backups.

Performed advanced data backups on inaccessible or locked hard drives using

programs such as ERD commander, and the Geek Squad MRI utility.

Virus/Spyware removal using basic removal applications. As well as using

shell programs such as ERD commander, Mini PE, and Geek Squad MRI to bypass

Windows startup to avoid access denial by running services.

Installing wired and wireless networks for both home and businesses.

Network Administration duties to maintain the Best Buy/Geek Squad network

for the store.

Used Active Directory to assign or remove permissions to a specific user on

a workgroup or network, as well as setting up program access rights and

applying updates.

Education:

Olathe North High School - 2003 to 2007

Developed school webpage using Adobe Photoshop, Motion, Adobe Dreamweaver,

HTML, and Java code.

Geek Squad Training - 2004 to 2007

Focused on hardware/software diagnostics and repair.

Network troubleshooting and installation.

Virus/Spyware removal and utility implementation.

Adam Hunt ___________________ 913-***-****

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