DEANN M. ESQUIVEL

**** ***** ***** **

Keizer, OR 97303

503-***-**** ableg2@r.postjobfree.com

SUMMARY

Bi-lingual Human Resource Professional with broad experience in various HR functions, specializing in

benefits administration and employee relations. Knowledgable about federal and state laws. Provides

exceptional customer service through highly effective interpersonal skills. Able to manage multiple tasks

efficiently in fast-paced environment. Passionate about HR industry and expanding skills and knowledge.

EXPERIENCE

ASC BUILDING PRODUCTS, Salem, OR 1996 – 2010

Formerly IMSA Bldg

Branch Assistant / Customer Service Assistant

Assisted corporate human resources by managing all branch human resources duties including pre-

employment drug screenings and physicals, DOT physicals, new hire orientation, benefits establishment,

Workers Compensation benefits, and terminations. Posted all federal and state law posters. Served on Safety

Committee and took minutes. Assisted branch manager with customer service duties.

• Maintained all personnel files including truck driver files to maintain complete and accurate information

for records and benefits in accordance with all federal and state laws.

• Served as liaison with payroll to effectively coordinate payroll and benefits for branch.

• Provided exceptional customer service by accurately entering orders, routing callers and mail to

appropriate parties and coordinating all branch and employee functions and meetings.

• Maintained effective inventory control of office supplies and equipment to ensure adequate supply while

minimizing costs.

• Coordinated literature and samples for building products division for effective customer presentations.

• Accurately administered accounts payable, petty cash and imprest account reconciliations to ensure full

and complete records and maintain effective cash flow and control.

IMSA BUILDING PRODUCTS, Salem, OR 1996 – 1999

Customer Service Representative

Provided customer service for Southwestern Washington Territory. Served on Branch Safety Committee.

• Provided exceptional customer service by efficiently and accurately placing orders.

• Effectively resolved customer complaints improving customer satisfaction.

• Handled any customer inquiries to resolve any issues and transmit communication to key stakeholder to

expedite customer service.

• Assisted outside sales representative to achieve all sales goals and deadlines.

EDUCATION

Certificate, Human Resource Management, Portland State University, Portland, OR, 2002

Harassment Training for Mangers, AB 1285 – California Law, ASC Building Products, 2009 and 2006

Raving Fans Training, IMSA Building Products

The Edge Training, IMSA Building Products

Sierra Challenge Training, IMSA Building Products

Oregon Law & Employment, Lormar Trading

Meyers Briggs Training, Horizon Training, IMSA Building Products

Targeted Selection Training, (Recruitment training), Horizon Training, ASC Building Products

LANGUAGES

Conversational Spanish

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