Customer Service Manager
Resume:
Kimberly A. Boyd
Newton, AL. 36352
334-***-**** (Voice/Message)
*********@*****.***
OBJECTIVE
To obtain an entry-level position in the field of marketing in a
public cooperation.
EDUCATION
Bachelor of Science in Business Administration with an emphasis in
Marketing, August 2006
Troy University, Troy, Alabama
COMPUTER SKILLS
. Operating Systems: Windows 98/2000/2007/XP/Vista
. Software Applications: Word, Word Perfect, Access, Excel, Power Point,
Acrobat, Photoshop, e-mail formats, Outlook, and Internet Browsers
. Technical Support
WORK EXPERIENCE
H&R Block
Client Service Coordinator Dothan, AL.
(Seasonal) Jan-Apr 2009
Interacted with clients face-to-face and over the phone. Provided support
to the Tax Professionals to ensure a positive experience in the tax office.
Pre-interviewed clients to determine their income tax preparation needs and
match them with the Tax Professional whose expertise best fit their needs.
Holiday Inn South
Guest Services Representative Dothan, AL.
May-Aug 2007
Provided excellent customer service, kept an accurate record of guest
accounts, checked guests in and out, received money, faxed documents and
used OPERA Property Management System. Registered arriving guests and
assigned rooms, answered enquiries regarding hotel services and
registration by letter, telephone and in person, provided information about
services available and responded to guests' needs, special requests and
complaints as needed.
Night Auditor
Handled both the duties of the front desk agent and some of the duties of
the accounting department. Acted as manager on duty during the audit shift.
Ensured that all revenue was posted to the correct departments and balanced
all revenue departments. Balanced all cash receipts and work performed
during the day shift and made deposits of cash. Ran all necessary
management reports and computed the collection of guest payments and all
financial transactions, including the verification and processing of credit
card transactions in accordance with company policies and procedures.
Perform nightly balancing of Lodge Net to ensure proper posting to property
management system. Prepared the front office for the 'A' shift and reset
the business day.
Mid South Bank
Loan Originator Receptionist Dothan, AL.
Temporary 2004
Answered and transferred calls, greeted visitors and took messages, faxed,
copied and received documents. Typed letters and memos, prepared mail to be
sent off and kept copier, printer and fax filled with paper.
Carl's Jr., Cook Oklahoma City, OKC.
Summer 2000
Arby's, Cook Oklahoma City, OKC.
Summer 2000
SUMMARY OF SKILLS
Experienced in self and team-oriented projected and presentations. Capable
of performing research. Able to pick up new concepts quickly, multi task
and prepare written reports. Great organizational skills. Self-motivated to
learn and able to communicate and work well with others.
ACTIVITIES
Phi Gamma Nu Professional Business Fraternity, Troy University Marketing
Club, American Marketing Association (AMA), Volunteer for Habitat for
Humanity (2002)
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